BOC SmartSaver

[yiwei]

i have spent above $1.5k. called in, the CSO (PRC) say will forward to department to check.

... it's the ONLY month i joined the smartsaver and they can't even get their interests right...

It is based on posting date, I am thinking even if some transactions did not post in time you should at least get the interest for $500 spending tier.
Did you have any last minute spending?

 

[maumu]

It is based on posting date, I am thinking even if some transactions did not post in time you should at least get the interest for $500 spending tier.
Did you have any last minute spending?

i know it's based on posting date. no i did not have any last minute spending. all posted within the month of july. i'm not some newbie who doesn't read the tnc...

fyi, are u using the debit or credit card? i'm not sure if the bonus may be credited separately (as in a separate time/day?) as i'm using the debit card for the $1.5k spending (i didn't apply their credit card).

hopefully more people can share. pretty pissed with the bank now.

 

[RedsYWNA]

Happy to receive the last 3.55%. Sad that this will plunge to 1.45% from Aug onwards.......haiz......

 

[maple96]

i know it's based on posting date. no i did not have any last minute spending. all posted within the month of july. i'm not some newbie who doesn't read the tnc...

fyi, are u using the debit or credit card? i'm not sure if the bonus may be credited separately (as in a separate time/day?) as i'm using the debit card for the $1.5k spending (i didn't apply their credit card).

hopefully more people can share. pretty pissed with the bank now.

debit or credit card, interests are awarded on the same day. All your 1.5k charges are visa/mastercard charges? No axs/sam? debit card charges take longer to post.

 

[RedsYWNA]

debit or credit card, interests are awarded on the same day. All your 1.5k charges are visa/mastercard charges? No axs/sam? debit card charges take longer to post.

I am guessing that its a timing issue, esp if you use travel agencies like Agoda..... Their charge date varies from what they had stated......

 

[maumu]

debit or credit card, interests are awarded on the same day. All your 1.5k charges are visa/mastercard charges? No axs/sam? debit card charges take longer to post.

already said all transactions posted in July. All are MasterCard.

nvmd I shall wait patiently for their call. 3 working days. So by Friday if nothing then I'll go to the bank directly to bang table..

 

[maple96]

already said all transactions posted in July. All are MasterCard.

nvmd I shall wait patiently for their call. 3 working days. So by Friday if nothing then I'll go to the bank directly to bang table..

u did not even get interest for 500, so u charged more than 1100 per transaction? is it near end of mth or many days before 30 July? or u do topups? what did u charge and when?

 

[Cumzilla]

i know it's based on posting date. no i did not have any last minute spending. all posted within the month of july. i'm not some newbie who doesn't read the tnc...

fyi, are u using the debit or credit card? i'm not sure if the bonus may be credited separately (as in a separate time/day?) as i'm using the debit card for the $1.5k spending (i didn't apply their credit card).

hopefully more people can share. pretty pissed with the bank now.

got my card spend's bonus, mine are all debit card spending also which includes town council fees and casino levy, both I tot are ineligible

 

[maumu]

u did not even get interest for 500, so u charged more than 1100 per transaction? is it near end of mth or many days before 30 July? or u do topups? what did u charge and when?

08-07-20 08-07-20 Debit Card Transaction 20.00
12-07-20 12-07-20 Debit Card Transaction 5.65
14-07-20 14-07-20 Debit Card Transaction 54.00
14-07-20 14-07-20 Debit Card Transaction 78.40
14-07-20 14-07-20 Debit Card Transaction 1,033.31
15-07-20 15-07-20 Debit Card Transaction 79.80
15-07-20 15-07-20 Debit Card Transaction 6.40
22-07-20 22-07-20 Debit Card Transaction 20.10
22-07-20 22-07-20 Debit Card Transaction 64.85
28-07-20 28-07-20 Debit Card Transaction 193.62

Total = $1,556.13

charge to places like NTUC, Mac, eateries, prudential, GOMO, retail shops...

 

[chopra]

quite a number of tokens was expired
6aug.

sian need go go brach

 

[Cumzilla]

08-07-20 08-07-20 Debit Card Transaction 20.00
12-07-20 12-07-20 Debit Card Transaction 5.65
14-07-20 14-07-20 Debit Card Transaction 54.00
14-07-20 14-07-20 Debit Card Transaction 78.40
14-07-20 14-07-20 Debit Card Transaction 1,033.31
15-07-20 15-07-20 Debit Card Transaction 79.80
15-07-20 15-07-20 Debit Card Transaction 6.40
22-07-20 22-07-20 Debit Card Transaction 20.10
22-07-20 22-07-20 Debit Card Transaction 64.85
28-07-20 28-07-20 Debit Card Transaction 193.62

Total = $1,556.13

charge to places like NTUC, Mac, eateries, prudential, GOMO, retail shops...

if u never get even for $500, most likely that 1033.31 is ineligible...

 

[Squaredot]

did u guys get card spend bonus?

i received bill payment + extra savings (>$60k) interests but not the card spend...

just checked, interest recd today are in order. $81.53 for debit card spend and $17.84 for pay 3 bills.
Hope you get your missing interest soon.


Btw can anyone tell me how to login using hp? No OTP option?? But my token died long ago.
Also unable to login via app so I'm limited to to login ibanking via desktop

 

[Trazora]

just checked, interest recd today are in order. $81.53 for debit card spend and $17.84 for pay 3 bills.
Hope you get your missing interest soon.


Btw can anyone tell me how to login using hp? No OTP option?? But my token died long ago.
Also unable to login via app so I'm limited to to login ibanking via desktop

Can only log in to app if on hp. Why you unable to login via app? Have you setup username and password for app via ibanking?

 

[Cumzilla]

just checked, interest recd today are in order. $81.53 for debit card spend and $17.84 for pay 3 bills.
Hope you get your missing interest soon.


Btw can anyone tell me how to login using hp? No OTP option?? But my token died long ago.
Also unable to login via app so I'm limited to to login ibanking via desktop

i was having the same issue. If you already registered before, you can find the answer on pg 418-419 of this thread.

 

[vsvs24]

just checked, interest recd today are in order. $81.53 for debit card spend and $17.84 for pay 3 bills.
Hope you get your missing interest soon.


Btw can anyone tell me how to login using hp? No OTP option?? But my token died long ago.
Also unable to login via app so I'm limited to to login ibanking via desktop

I recall need to apply to access by mobile app. It also comes with different set of user ID and pw from desktop login (although you can set both as the same). This is different from other banks where desktop and mobile is interchangeable.

Login to mobile app does not need token. Enquiry of balance and transaction do not need token. However, when I do transfers and bill payment it requires token.

Curious how you pay 3 bills if your token died long ago.

 

[yiwei]

I recall need to apply to access by mobile app. It also comes with different set of user ID and pw from desktop login (although you can set both as the same). This is different from other banks where desktop and mobile is interchangeable.

Login to mobile app does not need token. Enquiry of balance and transaction do not need token. However, when I do transfers and bill payment it requires token.

Curious how you pay 3 bills if your token died long ago.

If use log in with SMS, they will send OTP via SMS too.

 

[yiwei]

if u never get even for $500, most likely that 1033.31 is ineligible...

Even excluding 1033.31, the remaining spending also >$500, unless 28th Jul posted in Aug, I am not very sure about the debit card posting dates since I am using their credit card.

 

[maumu]

Even excluding 1033.31, the remaining spending also >$500, unless 28th Jul posted in Aug, I am not very sure about the debit card posting dates since I am using their credit card.

those are the posting dates. the transaction dates are (around 2 to 4 days) earlier.

BOC has a quirky routine of posting their debit transactions at around the same time each day (13:xx).

"2020/07/08 13:20:16 "
"2020/07/12 13:25:31 "
"2020/07/14 13:12:14 "
"2020/07/14 13:12:14 "
"2020/07/14 13:12:56 "
"2020/07/15 13:07:32 "
"2020/07/15 13:07:32 "
"2020/07/22 13:14:35 "
"2020/07/22 13:14:34 "
"2020/07/28 13:20:41 "

 

[Squaredot]

I recall need to apply to access by mobile app. It also comes with different set of user ID and pw from desktop login (although you can set both as the same). This is different from other banks where desktop and mobile is interchangeable.

Login to mobile app does not need token. Enquiry of balance and transaction do not need token. However, when I do transfers and bill payment it requires token.

Curious how you pay 3 bills if your token died long ago.

Thanks for info bro. Rusty with BOC after long break I just returned to smartsaver in July.

I pay bills via desktop with SMS OTP. Existing billers were added long ago. Heng


Any way to access my account via mobile (not app) No SMS OTP option, only E-token.

https://ap.ebs.bankofchina.com/login_sin.html?bn=SG&bo=ent&lan=e

 

[Squaredot]

Can only log in to app if on hp. Why you unable to login via app? Have you setup username and password for app via ibanking?

i was having the same issue. If you already registered before, you can find the answer on pg 418-419 of this thread.

Thanks bros!
I didn't apply before. No wonder!


But I also cannot login at this link via mobile
https://ap.ebs.bankofchina.com/login_sin.html?bn=SG&bo=ent&lan=e