Hi everyone
Just opened my BOC SmartSaver account and thought I'd share the process for those of you who are thinking about it.
Frankly, I'm feeling a little shaky about the whole thing. I'm not sure if these guys know what they are doing.
1.) Bad start to my experience. Straight off the bat, the counter lady opened the wrong account for me. Talk about a bad first impression! They caught the mistake and closed off the wrong account immediately and showed me a piece of computer print out that doesn't look official to tell me, "Look, we cancelled it." I asked for a photocopy of the account closing form but they said they cannot because it's an internal doc.
2.) Internet banking is truly horrendous! Have to install this program that's a .exe file called SaftControll just so that you can enter your password on the webpage! Literally a WTF moment for me as I don't know if what I'm installing is secure. I mean, which other bank does that. Also, page fails to load properly even for login, and after some googling, realised Google Chrome would work so I deviated from my normal Firefox use. Prior to this experience I thought CIMB internet banking was a joke, now I find this one is about on par or slightly worse (cos having to install that software just so I can enter my password really cheeses me off).
3.) Internet banking interface is riddled with spelling errors, very unprofessional. Just a really buggy feeling overall.
4.) BOC SmartSaver is not actually a type of bank account. You are supposed to have a Multi-Currency Savings (MCS) account. And here is where I have a question for others who have this account alread: What is reflected on your internet banking? For me, I see that my account type is "Passbook Savings". Is that what you see on your internet banking screen as well? Or do you see something else? Please advise as I want to make sure they did open the right type of account for me.
Anyway, feeling very iffy about the whole thing. Not sure the extra interest is worth this feeling of insecurity.
