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HK Starbucks Introduces 90-Minute Dine-In Limit to Curb Seat-Hogging; Minimum Purchase of One Drink or One Food Item Required
Starbucks Hong Kong has introduced a trial 90-minute dine-in limit at two of its outlets in busy shopping malls. Each dine-in customer is also required to purchase at least one drink or one food item. The measures are aimed at addressing the issue of customers occupying seats for prolonged periods while making little or no purchase.
Starbucks Hong Kong and Macau confirmed that the 90-minute dine-in arrangement is currently being trialled at its outlets in New Town Plaza, Sha Tin, and Metroplaza, Kwai Fong, from 11:00 a.m. to 6:00 p.m. daily. Both outlets are located in high-traffic shopping malls where demand for seating is particularly high during lunchtime, afternoon tea hours and weekends, making them the first locations selected to trial the stricter seating-management measures.
Customers wishing to dine in will be assigned seats by staff and issued a “time-limit card” stating their table number, seating time and details of their “90-minute dine-in period”. As a basic condition for dining in, each customer must purchase at least one drink or one food item. This means that customers who occupy seats without making any purchase, or groups who share a single purchased item, will no longer meet the dine-in requirements.
Customers who wish to remain for more than 90 minutes may, subject to seat availability, make an additional purchase and request an extension of their stay. If other customers are already waiting for seats, however, existing customers will be required to rejoin the queue and make an additional purchase before being seated again.
Starbucks said the arrangement is intended to improve seating management and the overall customer experience during busy periods, allowing more customers to make use of its in-store seating. The company added that such measures will be determined based on the actual operating conditions, customer traffic and seating utilisation of individual outlets.
Starbucks has not confirmed whether the arrangement will be extended to other outlets, stating only that it will continue to review the measures and make adjustments where appropriate.
https://hk.finance.yahoo.com/news/香港消費-starbucks阻齋坐打躉-推堂食限時90分鐘-低消-杯飲品或-094117145.html
Starbucks Hong Kong has introduced a trial 90-minute dine-in limit at two of its outlets in busy shopping malls. Each dine-in customer is also required to purchase at least one drink or one food item. The measures are aimed at addressing the issue of customers occupying seats for prolonged periods while making little or no purchase.
Starbucks Hong Kong and Macau confirmed that the 90-minute dine-in arrangement is currently being trialled at its outlets in New Town Plaza, Sha Tin, and Metroplaza, Kwai Fong, from 11:00 a.m. to 6:00 p.m. daily. Both outlets are located in high-traffic shopping malls where demand for seating is particularly high during lunchtime, afternoon tea hours and weekends, making them the first locations selected to trial the stricter seating-management measures.
Customers wishing to dine in will be assigned seats by staff and issued a “time-limit card” stating their table number, seating time and details of their “90-minute dine-in period”. As a basic condition for dining in, each customer must purchase at least one drink or one food item. This means that customers who occupy seats without making any purchase, or groups who share a single purchased item, will no longer meet the dine-in requirements.
Customers who wish to remain for more than 90 minutes may, subject to seat availability, make an additional purchase and request an extension of their stay. If other customers are already waiting for seats, however, existing customers will be required to rejoin the queue and make an additional purchase before being seated again.
Starbucks said the arrangement is intended to improve seating management and the overall customer experience during busy periods, allowing more customers to make use of its in-store seating. The company added that such measures will be determined based on the actual operating conditions, customer traffic and seating utilisation of individual outlets.
Starbucks has not confirmed whether the arrangement will be extended to other outlets, stating only that it will continue to review the measures and make adjustments where appropriate.
https://hk.finance.yahoo.com/news/香港消費-starbucks阻齋坐打躉-推堂食限時90分鐘-低消-杯飲品或-094117145.html

