People will always assume that "customers are always right" and that the other party is to be blamed. However, through the above post, it only allows us to see a one-sided story. Allow me to share it from my stand.
I DID want to refund a full refund of $200 but after discussing it with my business partner and understanding the full situation from my staff, we decided to give a refund of $100 as
1) Even without the handles, the total bill amounted to $220 but he only paid $200 and left that night. (Note: He mentioned that the other stuff were all nicely done)
2) My staff mentioned that the handle was already loose even before he proceeded to do the wrap. If the customer proclaims that it is my staff that made his handles loose, we can also assume that it was loose even before the wrap. (See, that's a grey area)
As for the specks of dried paint, we've told him that he can drop by our workshop and we will clean it up for him, but only to be receiving a reply of "Please do not touch my car, I do not want it to be ruined further."
Regarding the compensation, we did give him 2 options:
1) We will refund him $100, and if he does not want, he may
2) Continue to proceed to file a small claim.
After several text messages exchange, he decided to opt for the $100 refund and has already come down to get his refund at 4.15pm this afternoon.
Also, as from his above post, he named my staff as Tiny Wiener, to which we can tell that his words and actions so far truly speak volumes about his values and integrity.
