Chee Hong Tat on why public transport service standards should be separate from fare reviews

[swiftblade]

Get paid so much to talk rubbish. Joke

 

[kyang69]

Please tell that to my boss, can separate my KPI from my annual bonus?
Sometimes the KPI is design to be unattainable ...

 

[Lonewolf83]

Nothing wrong with the statement….
What did anyone expect from people living in ivory towers?

 

[Neon92]

******** then why paid so high for tpt?

 

[pspandwp]

in the military the people really doing the thinking work are the lance corporals

in the military all the menial work are done by the privates

the rest, from corporals and sergeants and upwards all the way are all talkers only

that is why when any organization hires a military whose rank is neither lance corporal nor private shall end up in big trouble

that is why NOL is no more, SPH is no more and has become a beggar needing S$900m of taxpayer money over 5 years, SMRT is in trouble

IBs ask, is that so?

the answer is very simple. SIA has never allowed a single general to be its chief and that is why not a single SIA aeroplane has dropped from the sky

no BS here. any sinkie who has wasted a few years of their sinkie life in NSF shall know this truth about the military

 

[spunkbrat]

The reason why SG has low service standards

 

[yuzu28]

Means what? If I perform bad at my job my boss cannot mark me down? Is that what he is saying?

No no... It should be... If i perform badly at my job, my boss should still give me increment and bonus.

 

[sonicboyz]

Get paid so much to talk rubbish. Joke

Not fogetting we ish world class transport

 

[RAKSL38]

His brain should be separate from his head

 

[camoguysg]

pay peanut get peanut...... if right now per ride is $0.50.... breakdown.... i understand..... but not above $1.00 per trip.... I still go through such ****..... i think something is wrong..... again.... dun know how to speak.... please dun speak......

And the worst thing is every few months also increase. Did we see any improvement? No. Yet they can still proudly always announcement their profits , rubbing salt to our wounds.

 

[spinning_quirK]

in the military the people really doing the thinking work are the lance corporals

in the military all the menial work are done by the privates

the rest, from corporals and sergeants and upwards all the way are all talkers only

Not true, whether USA or SG military. As a 3SG myself I didn't do a lot of work, yes, but I've seen a lot of 3SG, 2SG, MSG, LTA and CPT slog hard for their men during reservist. When not outfield, the men are damn slack... but that's fine as long as adequate discipline is presented, because they are good at what they do outfield.

that is why when any organization hires a military whose rank is neither lance corporal nor private shall end up in big trouble

There is a link but the reason is different from what you think. The real reason is the higher the ranks, the more they rely on ten year series. Now, in 2024, we're seeing the very first government scholars growing old and making their decisions. It's the joy of our MOE system at work. All the zaikias already left govt, or settled into the elite ministries and stat boards - MFA, Govtech, MINDEF
Fortunately, from Gen Z onwards, this link is weakening. They are seeing for themselves that the game has changed in their generation.

no BS here. any sinkie who has wasted a few years of their sinkie life in NSF shall know this truth about the military

Again, Sinkie here, your broad brush stroke does not fit with reality.

 

[CrucifyMyLove]

KSMLJ¿¿¿¿¿

 

[camoguysg]

Fare hikes don’t affect them, they got car. Increase more no difference

Increase more so that the stakeholders and top management can earn gao gao.

 

[wongminmin]

at least the repair costs won't come from taxpayers $...

 

[Shion]

Public transport fares should not be tied to service levels, disruptions: Chee Hong Tat​

https://www.straitstimes.com/singap...-public-transport-fares-are-set-chee-hong-tat

SINGAPORE - Public transport fares should not be tied to service levels or disruptions, Transport Minister Chee Hong Tat said in Parliament on Oct 15.

There are “other measures in place to ensure service standards are met”, he said in a ministerial statement on the massive disruption that paralysed services on a stretch of the East-West Line for six days.

Between Sept 25 and 30, there was no train service between Jurong East and Buona Vista MRT stations, after a train caused extensive damage to 2.55km of tracks and trackside equipment. About three million passengers were affected before rail services resumed on Oct 1.

Workers’ Party MP Gerald Giam (Aljunied GRC) had asked whether the Public Transport Council (PTC) would review its decision to increase public transport fares, on the back of one of the worst disruptions to hit Singapore’s MRT system in its 37-year history.

He also suggested considering service reliability in the period leading up to the date of the proposed fare increase as a factor in the fare adjustment formula.

From Dec 28, public transport fares will go up by 6 per cent, with each train and bus ride costing 10 cents more for adults who pay by card.

Mr Chee said that while the PTC had previously thought about linking fare reviews to disruptions and service levels, it ultimately “decided not to adopt this approach”.

Elaborating on measures in place to uphold service standards, Mr Chee said that when disruptions happen, the Land Transport Authority (LTA) “would establish the cause and accountability, and mete out penalties when necessary”.

Public transport operators that do not meet reliability targets will also miss out on payments under the Government’s incentive schemes, he added.



Mr Chee noted that the annual fare review exercise is meant to “ensure that fares keep pace with changes in operating costs, so that the public transport system remains financially sustainable”.

“If our fares are not adjusted to reflect rising operating costs, the persistent shortfall would have a chronic impact on service quality and reliability over time,” he said.

“Or if we want to continue topping up the shortfall via government subsidies, it means that taxpayers will have to foot a higher bill,” he added.

The Government will provide about $2.25 billion in the coming year to subsidise public transport operations.

Mr Giam later asked again why fare adjustments should not be linked to service reliability, saying: “How then will commuters be assured that fare increases will lead to tangible improvements in service reliability?”

In response, Mr Chee reiterated that operators are incentivised to improve their reliability and maintain a high level of service quality.

There are some “downsides” to incorporating service reliability into the fare formula, he added.

“If you hold back on the fare increases, which are supposed to reflect the overall operating costs facing the public transport system, and there’s a chronic shortfall over time, that could then further erode service quality and reliability, which I’m sure we do not want to see happen,” he said.

On costs arising from the disruption, Mr Chee said rail operator SMRT will foot the entire bill of the recent EWL disruption.

He did not provide a figure, but said it will include the cost of free bridging and regular bus services, foregone revenue for the length of the disruption and extensive repair works.

Asked about compensation for affected commuters, Mr Chee said those who exited at the stations between Boon Lay and Queenstown were not charged for their journeys.

SimplyGo, which handles for payments for public transport, has been giving refunds to passengers who were charged for two journeys instead of one as they had exceeded the 45-minute limit for transfers.

Commuters can approach SimplyGo if they have any questions about their fares, Mr Chee added.

On the ongoing probe, he said investigations should be completed in the next few months, and that LTA will “mete out penalties” if lapses are found.



Under the Rapid Transit Systems Act, rail operators can be fined a maximum of 10 per cent of their annual fare revenue for an affected rail line.

SMRT’s rail revenue for the 12 months ended March 31 stood at $886.7 million. It operates the EWL, North-South Line, Circle Line and Thomson-East Coast Line.

The operator was fined a record $5.4 million for a massive breakdown on July 7, 2015 that crippled both the North-South and East-West lines for more than two hours and affected more than 250,000 commuters.

In July 2018, LTA fined SMRT $1.5 million for a flooding incident in the tunnels between Bishan and Braddell MRT stations in October 2017. The disruption brought train services between Ang Mo Kio and Newton MRT stations to a standstill for 14½ hours, affecting about 231,000 commuters.

SMRT was also fined $2 million for two major disruptions on the North-South Line in December 2011 that affected about 221,000 commuters in total.

 

[Woof24]

Tmr I talk to my boss and quote this clown

 

[Vincentlow82]

It shouldn't tie to your performance in Parliament too.

 

[buttbERry]

tmr tell my boss my bonus should not be tied to the mistakes i make

 

[Tiny Shrimp]

tmr tell my boss my bonus should not be tied to the mistakes i make

can try and let us know

 

[mel1888]

Public transport fares should not be tied to service levels, disruptions: Chee Hong Tat​

https://www.straitstimes.com/singap...-public-transport-fares-are-set-chee-hong-tat

SINGAPORE - Public transport fares should not be tied to service levels or disruptions, Transport Minister Chee Hong Tat said in Parliament on Oct 15.

There are “other measures in place to ensure service standards are met”, he said in a ministerial statement on the massive disruption that paralysed services on a stretch of the East-West Line for six days.

Between Sept 25 and 30, there was no train service between Jurong East and Buona Vista MRT stations, after a train caused extensive damage to 2.55km of tracks and trackside equipment. About three million passengers were affected before rail services resumed on Oct 1.

Workers’ Party MP Gerald Giam (Aljunied GRC) had asked whether the Public Transport Council (PTC) would review its decision to increase public transport fares, on the back of one of the worst disruptions to hit Singapore’s MRT system in its 37-year history.

He also suggested considering service reliability in the period leading up to the date of the proposed fare increase as a factor in the fare adjustment formula.

From Dec 28, public transport fares will go up by 6 per cent, with each train and bus ride costing 10 cents more for adults who pay by card.

Mr Chee said that while the PTC had previously thought about linking fare reviews to disruptions and service levels, it ultimately “decided not to adopt this approach”.

Elaborating on measures in place to uphold service standards, Mr Chee said that when disruptions happen, the Land Transport Authority (LTA) “would establish the cause and accountability, and mete out penalties when necessary”.

Public transport operators that do not meet reliability targets will also miss out on payments under the Government’s incentive schemes, he added.



Mr Chee noted that the annual fare review exercise is meant to “ensure that fares keep pace with changes in operating costs, so that the public transport system remains financially sustainable”.

“If our fares are not adjusted to reflect rising operating costs, the persistent shortfall would have a chronic impact on service quality and reliability over time,” he said.

“Or if we want to continue topping up the shortfall via government subsidies, it means that taxpayers will have to foot a higher bill,” he added.

The Government will provide about $2.25 billion in the coming year to subsidise public transport operations.

Mr Giam later asked again why fare adjustments should not be linked to service reliability, saying: “How then will commuters be assured that fare increases will lead to tangible improvements in service reliability?”

In response, Mr Chee reiterated that operators are incentivised to improve their reliability and maintain a high level of service quality.

There are some “downsides” to incorporating service reliability into the fare formula, he added.

“If you hold back on the fare increases, which are supposed to reflect the overall operating costs facing the public transport system, and there’s a chronic shortfall over time, that could then further erode service quality and reliability, which I’m sure we do not want to see happen,” he said.

On costs arising from the disruption, Mr Chee said rail operator SMRT will foot the entire bill of the recent EWL disruption.

He did not provide a figure, but said it will include the cost of free bridging and regular bus services, foregone revenue for the length of the disruption and extensive repair works.

Asked about compensation for affected commuters, Mr Chee said those who exited at the stations between Boon Lay and Queenstown were not charged for their journeys.

SimplyGo, which handles for payments for public transport, has been giving refunds to passengers who were charged for two journeys instead of one as they had exceeded the 45-minute limit for transfers.

Commuters can approach SimplyGo if they have any questions about their fares, Mr Chee added.

On the ongoing probe, he said investigations should be completed in the next few months, and that LTA will “mete out penalties” if lapses are found.



Under the Rapid Transit Systems Act, rail operators can be fined a maximum of 10 per cent of their annual fare revenue for an affected rail line.

SMRT’s rail revenue for the 12 months ended March 31 stood at $886.7 million. It operates the EWL, North-South Line, Circle Line and Thomson-East Coast Line.

The operator was fined a record $5.4 million for a massive breakdown on July 7, 2015 that crippled both the North-South and East-West lines for more than two hours and affected more than 250,000 commuters.

In July 2018, LTA fined SMRT $1.5 million for a flooding incident in the tunnels between Bishan and Braddell MRT stations in October 2017. The disruption brought train services between Ang Mo Kio and Newton MRT stations to a standstill for 14½ hours, affecting about 231,000 commuters.

SMRT was also fined $2 million for two major disruptions on the North-South Line in December 2011 that affected about 221,000 commuters in total.

Ok i will play along... as long as the TOP MANAGEMENT at SMRT gets a 50% reduction for 2024 bonuses due to this debacle... no wait....NO BLAME CULTURE means its the track at fault, nothing to do with humans, increase their bonus by 50%.