Chee Hong Tat on why public transport service standards should be separate from fare reviews

tatsit

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Elaborating on measures in place to uphold service standards, Mr Chee said that when disruptions happen, the Land Transport Authority (LTA) “would establish the cause and accountability, and mete out penalties when necessary”.
Is he a joke? These are tax funded assets and services, any penalties should be returned to tax payers. It should be back to back. Hence, fare should be tied to their performance, breakdowns should be one of the KPIs.

Why does he think govt has the rights to keep tax payers money?
 

elmohootbigbird

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the same arguments can be used in the merit increment exercise after appraisal. chronic shortage in my pay would result in my bochup-ness at work to exponentially increase. thereby expediting the company's demise. so don't tell me my performance no good at work.
 

socratesg

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Whenever I read such disgusting Shameless ownself absolve ownself, no blame culture news ....I'm gladly reminded again that I worked hard to have a car and hence not affected by fare increases.
 

unrealx262

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Public transport fares should not be tied to service levels, disruptions: Chee Hong Tat​


https://www.straitstimes.com/singap...-public-transport-fares-are-set-chee-hong-tat

SINGAPORE - Public transport fares should not be tied to service levels or disruptions, Transport Minister Chee Hong Tat said in Parliament on Oct 15.

There are “other measures in place to ensure service standards are met”, he said in a ministerial statement on the massive disruption that paralysed services on a stretch of the East-West Line for six days.

Between Sept 25 and 30, there was no train service between Jurong East and Buona Vista MRT stations, after a train caused extensive damage to 2.55km of tracks and trackside equipment. About three million passengers were affected before rail services resumed on Oct 1.

Workers’ Party MP Gerald Giam (Aljunied GRC) had asked whether the Public Transport Council (PTC) would review its decision to increase public transport fares, on the back of one of the worst disruptions to hit Singapore’s MRT system in its 37-year history.

He also suggested considering service reliability in the period leading up to the date of the proposed fare increase as a factor in the fare adjustment formula.

From Dec 28, public transport fares will go up by 6 per cent, with each train and bus ride costing 10 cents more for adults who pay by card.

Mr Chee said that while the PTC had previously thought about linking fare reviews to disruptions and service levels, it ultimately “decided not to adopt this approach”.

Elaborating on measures in place to uphold service standards, Mr Chee said that when disruptions happen, the Land Transport Authority (LTA) “would establish the cause and accountability, and mete out penalties when necessary”.

Public transport operators that do not meet reliability targets will also miss out on payments under the Government’s incentive schemes, he added.



Mr Chee noted that the annual fare review exercise is meant to “ensure that fares keep pace with changes in operating costs, so that the public transport system remains financially sustainable”.

“If our fares are not adjusted to reflect rising operating costs, the persistent shortfall would have a chronic impact on service quality and reliability over time,” he said.

“Or if we want to continue topping up the shortfall via government subsidies, it means that taxpayers will have to foot a higher bill,” he added.

The Government will provide about $2.25 billion in the coming year to subsidise public transport operations.

Mr Giam later asked again why fare adjustments should not be linked to service reliability, saying: “How then will commuters be assured that fare increases will lead to tangible improvements in service reliability?”

In response, Mr Chee reiterated that operators are incentivised to improve their reliability and maintain a high level of service quality.

There are some “downsides” to incorporating service reliability into the fare formula, he added.

“If you hold back on the fare increases, which are supposed to reflect the overall operating costs facing the public transport system, and there’s a chronic shortfall over time, that could then further erode service quality and reliability, which I’m sure we do not want to see happen,” he said.

On costs arising from the disruption, Mr Chee said rail operator SMRT will foot the entire bill of the recent EWL disruption.

He did not provide a figure, but said it will include the cost of free bridging and regular bus services, foregone revenue for the length of the disruption and extensive repair works.

Asked about compensation for affected commuters, Mr Chee said those who exited at the stations between Boon Lay and Queenstown were not charged for their journeys.

SimplyGo, which handles for payments for public transport, has been giving refunds to passengers who were charged for two journeys instead of one as they had exceeded the 45-minute limit for transfers.

Commuters can approach SimplyGo if they have any questions about their fares, Mr Chee added.

On the ongoing probe, he said investigations should be completed in the next few months, and that LTA will “mete out penalties” if lapses are found.



Under the Rapid Transit Systems Act, rail operators can be fined a maximum of 10 per cent of their annual fare revenue for an affected rail line.

SMRT’s rail revenue for the 12 months ended March 31 stood at $886.7 million. It operates the EWL, North-South Line, Circle Line and Thomson-East Coast Line.

The operator was fined a record $5.4 million for a massive breakdown on July 7, 2015 that crippled both the North-South and East-West lines for more than two hours and affected more than 250,000 commuters.

In July 2018, LTA fined SMRT $1.5 million for a flooding incident in the tunnels between Bishan and Braddell MRT stations in October 2017. The disruption brought train services between Ang Mo Kio and Newton MRT stations to a standstill for 14½ hours, affecting about 231,000 commuters.

SMRT was also fined $2 million for two major disruptions on the North-South Line in December 2011 that affected about 221,000 commuters in total.


So wrong for him to say that. Contractor make mistake or service fail they kpi n deduct payment. Role reversal cannot deduct kpi and refund
 

shine0204

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slower deliveries, more delays/errors r reasons to charge more? :s22:
 
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tellim

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Is he a joke? These are tax funded assets and services, any penalties should be returned to tax payers. It should be back to back. Hence, fare should be tied to their performance, breakdowns should be one of the KPIs.

Why does he think govt has the rights to keep tax payers money?
Cos majority voted for it
 

zobrak

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Public transport fares should not be tied to service levels, disruptions: Chee Hong Tat
https://www.straitstimes.com/singap...-public-transport-fares-are-set-chee-hong-tat
SINGAPORE - Public transport fares should not be tied to service levels or disruptions, Transport Minister Chee Hong Tat said in Parliament on Oct 15.
There are “other measures in place to ensure service standards are met”, he said in a ministerial statement on the massive disruption that paralysed services on a stretch of the East-West Line for six days.
Between Sept 25 and 30, there was no train service between Jurong East and Buona Vista MRT stations,
after a train caused extensive damage to 2.55km of tracks and trackside equipment.
About three million passengers were affected before rail services resumed on Oct 1.
Workers’ Party MP Gerald Giam (Aljunied GRC) had asked whether the Public Transport Council (PTC) would review its decision to increase public transport fares, on the back of one of the worst disruptions to hit Singapore’s MRT system in its 37-year history.
He also suggested considering service reliability in the period leading up to the date of the proposed fare increase as a factor in the fare adjustment formula.
From Dec 28, public transport fares will go up by 6 per cent,
with each train and bus ride costing 10 cents more for adults who pay by card.
Mr Chee said that while the PTC had previously thought about linking fare reviews to disruptions and service levels, it ultimately “decided not to adopt this approach”.
Elaborating on measures in place to uphold service standards, Mr Chee said that when disruptions happen, the Land Transport Authority (LTA) “would establish the cause and accountability, and mete out penalties when necessary”.
Public transport operators that do not meet reliability targets will also miss out on payments under the Government’s incentive schemes, he added.

Mr Chee noted that the annual fare review exercise is meant to “ensure that fares keep pace with changes in operating costs, so that the public transport system remains financially sustainable”.
“If our fares are not adjusted to reflect rising operating costs, the persistent shortfall would have a chronic impact on service quality and reliability over time,” he said.
“Or if we want to continue topping up the shortfall via government subsidies, it means that taxpayers will have to foot a higher bill,” he added.
The Government will provide about $2.25 billion in the coming year to subsidise public transport operations.
Mr Giam later asked again why fare adjustments should not be linked to service reliability, saying: “How then will commuters be assured that fare increases will lead to tangible improvements in service reliability?”
In response, Mr Chee reiterated that operators are incentivised to improve their reliability and maintain a high level of service quality.
There are some “downsides” to incorporating service reliability into the fare formula, he added.
“If you hold back on the fare increases, which are supposed to reflect the overall operating costs facing the public transport system, and there’s a chronic shortfall over time, that could then further erode service quality and reliability, which I’m sure we do not want to see happen,” he said.
On costs arising from the disruption, Mr Chee said rail operator SMRT will foot the entire bill of the recent EWL disruption.
He did not provide a figure, but said it will include the cost of free bridging and regular bus services, foregone revenue for the length of the disruption and extensive repair works.
Asked about compensation for affected commuters, Mr Chee said those who exited at the stations between Boon Lay and Queenstown were not charged for their journeys.
SimplyGo, which handles for payments for public transport, has been giving refunds to passengers who were charged for two journeys instead of one as they had exceeded the 45-minute limit for transfers.
Commuters can approach SimplyGo if they have any questions about their fares, Mr Chee added.
On the ongoing probe, he said investigations should be completed in the next few months, and that LTA will “mete out penalties” if lapses are found.

Under the Rapid Transit Systems Act, rail operators can be fined a maximum of 10 per cent of their annual fare revenue for an affected rail line.
SMRT’s rail revenue for the 12 months ended March 31 stood at $886.7 million. It operates the EWL, North-South Line, Circle Line and Thomson-East Coast Line.
The operator was fined a record $5.4 million for a massive breakdown on July 7, 2015 that crippled both the North-South and East-West lines for more than two hours and affected more than 250,000 commuters.
In July 2018, LTA fined SMRT $1.5 million for a flooding incident in the tunnels between Bishan and Braddell MRT stations in October 2017. The disruption brought train services between Ang Mo Kio and Newton MRT stations to a standstill for 14½ hours, affecting about 231,000 commuters.
SMRT was also fined $2 million for two major disruptions on the North-South Line in December 2011 that affected about 221,000 commuters in total.

so rich, can fine and fine and no worries
 

abrams75

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Haiz... so seem like fare price increase is imminent despite mediocre train service ... I wonder how CHT have the idea of not tagging to performance based ... if the service is good and train is well maintain with minimum or no down time, then price revised seem acceptable in certain sense in general.
 

Jackrhino

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Lol, the way he says, means disruptions we suffer, then government get bonus money from the penalties from SMRT, then during election says government got extra budget leftover.
 

MrAwesomeX

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Ok i will play along... as long as the TOP MANAGEMENT at SMRT gets a 50% reduction for 2024 bonuses due to this debacle... no wait....NO BLAME CULTURE means its the track at fault, nothing to do with humans, increase their bonus by 50%.

I am sure the mrt wheel axle just came from on its own ...
Must be God's will then . What's the point of vaccination and circuit breaker liddat?

Why not submit to god's will and get rekted by COVID-19?
 

GuiGuZi

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So our ministers' high pay is not because they are expected to govern Singapore with a high standard?
 
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