some RMs really should go 'back to school'

giving false / wrong information to client is very wrong especially in the financial world.
Be cautious about treating RM or staff statements as definitive facts.
This isn't because RMs are dishonest. Most are trying to help. But they are still human. They can misunderstand a product feature, rely on outdated information, interpret policies differently, or simply be unfamiliar with a specific scenario.
The lesson is simple: trust, but verify.
If an RM tells you something, treat it as a useful lead rather than the final answer. Check the T&Cs, product guides, online banking platform, official FAQs, and other available sources. If the issue is important, ask for the specific rule, clause, or documentation supporting the claim.
This isn't about distrusting RMs. It's about exercising basic due diligence. The person ultimately responsible for understanding and managing your banking arrangements is yourself.
A good RM can be very helpful. But no RM should replace independent verification, especially when the information is readily available from official sources.