DBS Ka-ching!

[Squaredot]

Not getting the cash back for Jul spending. Seem like they do manual calculation. Now still investigating. I can easily compute the amount from the downloaded excel file of transaction records. Don't know why they so difficult to check. So do check you get correct Cash back.

Nowadays DBS service standard is slack.
A secured msg is taking them 4 to 5days to respond yet the auto msg says "reply next biz day". No need to meet SLA anymore??
All their reply msg always point towards using their "Live Chat".
Live Chat officers also very cartoon, a simple question like credit card statement date can have different replies. Think if I chat again, they may give me yet another date. I gave up.

 

[yumyumz]

Not getting the cash back for Jul spending. Seem like they do manual calculation. Now still investigating. I can easily compute the amount from the downloaded excel file of transaction records. Don't know why they so difficult to check. So do check you get correct Cash back.

Jul cashback alr received last mth leh lol.. I track all my spending on excel to be safe

Sent from Xiaomi using GAGT

 

[vddgnd]

Jul cashback alr received last mth leh lol.. I track all my spending on excel to be safe

Sent from Xiaomi using GAGT

Yes. Should be credited by Sep. Already enquiry for near to a month. Ding Dong replied several times they still unable to calculate correctly.

 

[tiertime]

Not getting the cash back for Jul spending. Seem like they do manual calculation. Now still investigating. I can easily compute the amount from the downloaded excel file of transaction records. Don't know why they so difficult to check. So do check you get correct Cash back.

maybe the banks want to wait longer to ensure there is no case of refund before they safely give out the cashbacks...