DBS Mobile Notification authentication

[chowchow77]

I thought only me.

Last month, the app to authenticate will auto launch.

Now is must kill app, open digital token key in manually then can log in via desktop.

so cumbersome, might as well just log in via phone.

Not very helpful.

 

[wynnest]

I thought only me.

Last month, the app to authenticate will auto launch.

Now is must kill app, open digital token key in manually then can log in via desktop.

so cumbersome, might as well just log in via phone.

Not very helpful.

My one worst as I didnt see the digital token. When I launch my mobile app and try login desktop, mobile app will prompt me an error message this service is not available now ....

 

[chowchow77]

My one worst as I didnt see the digital token. When I launch my mobile app and try login desktop, mobile app will prompt me an error message this service is not available now ....

sorry for late reply, then how ah? did you call DBS?

 

[haydentan]

I cant find the digital token function on left top corner, therefore I was unable to proceed the manual.

What bout installing posb app? My posb app has this feature.

 

[wynnest]

What bout installing posb app? My posb app has this feature.

Same I also installed POSB app can't.

 

[wynnest]

sorry for late reply, then how ah? did you call DBS?

I fill out the form in contact me, waiting for the customer services call me back.

 

[unknownfame]

I thought only me.

Last month, the app to authenticate will auto launch.

Now is must kill app, open digital token key in manually then can log in via desktop.

so cumbersome, might as well just log in via phone.

Not very helpful.

Have the same issue as well..
Hopefully DBS / POSB will solve this

 

[wynnest]

Have the same issue as well..
Hopefully DBS / POSB will solve this

Already called the customer services to disabled the digital token. Now working fine

 

[cslkelvin]

**** digital token!!!
I try using live chat for help because my digital token not working.
It ask for my auth by using digital token!! WTF!!!

My digital token not working

Replacing your DBS iB Secure Token is easier than ever as we have introduced the replacement function on Internet Banking / Digibank app.
Simply select on "IB Secure Device Replacement" under Requests to proceed with the replacement.
Click below now.

Submit Request


I’m afraid I don’t understand that for now, could you rephrase in plain English text please?

You will need to authenticate this transaction with your digital token on your mobile device.

I’m truly sorry to hear about that. So let me arrange for our Customer Service agent to assist you.

Contact customer service
What type of query do you need assistance on?

Internet Banking

To assist you better, we would like to ask for your authentication before we proceed with your request, please click the button below to proceed

Authenticate Me
Cancel
You will need to authenticate this transaction with your digital token on your mobile device.!!!!!!!

 

[havetheveryfun]

**** digital token!!!
I try using live chat for help because my digital token not working.
It ask for my auth by using digital token!! WTF!!!

and now they started to ask ppl to switch to digital token....

 

[eawtan]

and now they started to ask ppl to switch to digital token....

I am not switching to digital token (waiting for them to force it down my throat .. ) ..

 

[dexboi]

Dang. I got the prompt to switch too when i login to DBS i-banking website. Gave me 45 days countdown to stuff it up my a$$!

 

[badsector]

been using for a few days. On iphone, digital token very fast mah.

 

[eD1s0n]

just changed to digital token last week and the function buggy like hell. the internet banking website more or less unusable because cannot get the app to prompt

 

[havetheveryfun]

just changed to digital token last week and the function buggy like hell. the internet banking website more or less unusable because cannot get the app to prompt

they should include a function like SCB to generate offline pin in the event when the token is not working properly/no data/wifi.

 

[nekoarc]

they should include a function like SCB to generate offline pin in the event when the token is not working properly/no data/wifi.

They do have offline PIN generation. When the notification doesn't work, most of the time the offline PIN option disappears too. Sigh. The SCB and UOB ones work fine.

 

[chiokcc]

If I dun register digital token during the grace period, what is going to happen?

I am happy just using my physical token. I do not like to have everything to be Apps-based.

 

[ciscube1]

For SCB, the physical token cannot be used after the grace period, that means you must register the digital token for online banking.

If I dun register digital token during the grace period, what is going to happen?

I am happy just using my physical token. I do not like to have everything to be Apps-based.

 

[chrismalcolmteoh]

Already called the customer services to disabled the digital token. Now working fine

means you have reverted to the IB Token?

 

[klarklar]

Useless app. Doesn't send notification during login sometimes. Can't even get basic stuff working. This is a disgrace. No testing before launch?

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