If anyone wishes to have their Dell TrueLife glossy screen replaced with a standard matte one because its too glossy, you can. Just give the customer service hotline (press 2, then 4) a call and lodge your complaint. If it's within 30 days of your purchase, you shouldn't encounter any problem. If it's after, they'll tell you as much, and might also say no one else has the problem, implying you're a unique case, so you should live with it. Otherwise, you'll have to pay for a replacement screen.
Don't go down without a fight. They asked me to email pics of my screen, and said they'll try their best to get my complaint resolved. I did not take photos of my screen. Instead, I used those from the site below, plus parts of the write-ups. I couldn't have said it better than these guys!
Faced with this evidence, Dell eventually agreed to replace the screen FOC.
I'm not sure if this has already been discussed (the thread's too long!) but for a better idea of why you would want to seek a downgrade, please refer to these websites:
http://www.matbennett.com/tech/dell-truelife-screen.php
http://www.ideastorm.com/article/show/76189/Make_TrueLife_optional_again
http://www.youtube.com/watch?v=JTKRS15VoXc
In my case, the glossy screen strained my eyes and was headache inducing in the school library, where I use my notebook the most.
I do not wish to debate the pros and cons of TrueLife. Yes, I know the images are sharper. Yes, I know the colours are brighter. But I really couldn't tahan the reflection. So for the sake of my eyesight and sanity, I have to replace the screen with a normal matte one.
For everyone's info!