DELL STREAK USERS COME IN !!!

[trichard]

 

[trichard]

Hi richard, I have already PM your the link
thanks

Hmmmm ..... this symdrom hard to convince that it is a set defect wor........
You really never drop it and no idea how this appear... ?

 

[wtleong]

this lady by the name celine lai refuse to exchange and said the above is caused by pressure . so i LL if it due to press the whole screen will crack . need to write in and make a complaint as DM not in the moment, no point stay there, I gotten personal in charge email, still sourcing their VP or CEO email and file a offical complaint on their product. As my dell is less than 6 months old.

 

[wtleong]

I used OtterBox Defender Case for Dell Streak

 

[trichard]

this lady by the name celine lai refuse to exchange and said the above is caused by pressure . so i LL if it due to press the whole screen will crack . need to write in and make a complaint as DM not in the moment, no point stay there, I gotten personal in charge email, still sourcing their VP or CEO email and file a offical complaint on their product. As my dell is less than 6 months old.

I also using that case..... how much u buy yours ?
that case does not " protect " the screen if hit the LCD direct ... confirm never drop and the LCD suddenly like that ???

I guess you have to make " noise " lor .... hope higher level can change it.

Last time when i use the Mototola Milestone... screen also happen something like one of your corner ( not with lines ) ... and it is due to .. I drop lah....
You try EDMW and see what they say ?

I also help to post here .....http://forum.xda-developers.com/showthread.php?p=13827146#post13827146

 

[wtleong]

hmmm... thinking of a way to make the phone unable to power up so they was unable to check.

 

[wtleong]

To be frank my little 3 year old daughter drop it from bed (knee level) while play game and my floor there is a mattress don't know why, guess it hit the bed flame during fell

I brought the Otter Box Case via ebay around $45 to $50 cannot remmeber

In term cosmetic & apperance exterior looks good , no dent, scratches and crack
think a way to make this phone unable to power up.

 

[trichard]

To be frank my little 3 year old daughter drop it from bed (knee level) while play game and my floor there is a mattress don't know why, guess it hit the bed flame during fell

I brought the Otter Box Case via ebay around $45 to $50 cannot remmeber

In term cosmetic & apperance exterior looks good , no dent, scratches and crack
think a way to make this phone unable to power up.

Ah ...... think the LCD screen hit the frame ..... impact hard.....LCD crack .... power off....look under light can see lines ?.... my Motolola can see the patches de.... so also cannot bluff the staff .....

Throw it hard to the floor and hope it no longer on .....

Perhaps .... change LCD pay money .... Iphone crask cost $200 ...not sure Dell ......

 

[Centaur_Retail]

considering a dell streak? Think Twice~!

My Dell Streak was running for barely 5 months and I cant charge it last night. Went down to their service centre at Funan (btw their service centres has more cashiers than service counters, so confident of their products?).

Bruce See (in-charge) and Celine Marie told me the port on my Dell Streak is spoiled and I will have to pay $125 for a one-to-one exchange. Nope, i got the figure correct. Its a whopping $125 bucks for a port~!

They told me it is a user-induced damage and I will have to bear the costs, not the fault on Dell. Many users have paid for it and that management has already known of this user issue. Sorry, I thought user induced damage will only be deliberate damage to the set? How come this issue is so common?

Did i throw the phone against the wall? NO! Will any users be so stupid enough to take a pen and poke at it? oh wait, using the original cable and charge is known as user induced damage? I swear I followed according to the manual. They told me they wont know because it is used on our part.

I still remember I used a Sony Ericsson KE750i in my JC days and a couple of us had the same port connectivity problems. It was exchanged or repaired on the spot - no questions asked. Thats what I call customer service.

I am still looking for their email address and shooting an email down. All else fails, they can expect a letter in ST Forum soon.

Totally absurd regulation from Dell.

 

[zhuozhi211]

Ah ...... think the LCD screen hit the frame ..... impact hard.....LCD crack .... power off....look under light can see lines ?.... my Motolola can see the patches de.... so also cannot bluff the staff .....

Throw it hard to the floor and hope it no longer on .....

Perhaps .... change LCD pay money .... Iphone crask cost $200 ...not sure Dell ......

http://forums.vr-zone.com/htc-google-android-phones/1202310-repair-fix-dell-streak-crack-lcd.html

p.s. - I am not "smallobject", and have never engaged his service hence not sure about his workmanship, just came across this thread thats all.

 

[FinalKillian]

considering a dell streak? Think Twice~!

My Dell Streak was running for barely 5 months and I cant charge it last night. Went down to their service centre at Funan (btw their service centres has more cashiers than service counters, so confident of their products?).

Bruce See (in-charge) and Celine Marie told me the port on my Dell Streak is spoiled and I will have to pay $125 for a one-to-one exchange. Nope, i got the figure correct. Its a whopping $125 bucks for a port~!

They told me it is a user-induced damage and I will have to bear the costs, not the fault on Dell. Many users have paid for it and that management has already known of this user issue. Sorry, I thought user induced damage will only be deliberate damage to the set? How come this issue is so common?

Did i throw the phone against the wall? NO! Will any users be so stupid enough to take a pen and poke at it? oh wait, using the original cable and charge is known as user induced damage? I swear I followed according to the manual. They told me they wont know because it is used on our part.

I still remember I used a Sony Ericsson KE750i in my JC days and a couple of us had the same port connectivity problems. It was exchanged or repaired on the spot - no questions asked. Thats what I call customer service.

I am still looking for their email address and shooting an email down. All else fails, they can expect a letter in ST Forum soon.

Totally absurd regulation from Dell.

I think this is really user-induced damaged. As you have used it for a few months as you said. So it is not a manufacturer fault. It might be caused where you force the cable into the dock or pull out the cable with force. See whether got any mobile shop can fix it at a cheaper price. I only think that the dock doesn't need to cost $125 for it to be fix.

 

[trichard]

I think this is really user-induced damaged. As you have used it for a few months as you said. So it is not a manufacturer fault. It might be caused where you force the cable into the dock or pull out the cable with force. See whether got any mobile shop can fix it at a cheaper price. I only think that the dock doesn't need to cost $125 for it to be fix.

one more point to add..... always OFF THE Charger before connect and disconnect the phone...... good practice ..

 

[CMkenny]

Whats the current firmware updated ah ?

 

[trichard]

Good question ....... I saw some v 2.2.1 and some v2.2

When oth check system update it say it is latest ......

 

[Centaur_Retail]

I think this is really user-induced damaged. As you have used it for a few months as you said. So it is not a manufacturer fault. It might be caused where you force the cable into the dock or pull out the cable with force. See whether got any mobile shop can fix it at a cheaper price. I only think that the dock doesn't need to cost $125 for it to be fix.

why then would so many users face the same problem? that is from the manager's mouth, not me.

and this is your first post?

 

[Centaur_Retail]

one more point to add..... always OFF THE Charger before connect and disconnect the phone...... good practice ..

I dont think you shut down the computer before disconnecting the phone if you use the computer to charge ??

 

[Centaur_Retail]

sigh mine suddenly cannot charge, cannot detect on computer.. the port spoil.. even bought a extra cable to check if its the cable's that faulty.. starhub told me to wait 4-6 weeks.. i went down today.. another bro's streak had the funniest problem.. it kept switching to airplane mode on its own or something lol.. poor fella.

what about this poor fella?

 

[kinko123]

considering a dell streak? Think Twice~!

My Dell Streak was running for barely 5 months and I cant charge it last night. Went down to their service centre at Funan (btw their service centres has more cashiers than service counters, so confident of their products?).

Bruce See (in-charge) and Celine Marie told me the port on my Dell Streak is spoiled and I will have to pay $125 for a one-to-one exchange. Nope, i got the figure correct. Its a whopping $125 bucks for a port~!

They told me it is a user-induced damage and I will have to bear the costs, not the fault on Dell. Many users have paid for it and that management has already known of this user issue. Sorry, I thought user induced damage will only be deliberate damage to the set? How come this issue is so common?

Did i throw the phone against the wall? NO! Will any users be so stupid enough to take a pen and poke at it? oh wait, using the original cable and charge is known as user induced damage? I swear I followed according to the manual. They told me they wont know because it is used on our part.

I still remember I used a Sony Ericsson KE750i in my JC days and a couple of us had the same port connectivity problems. It was exchanged or repaired on the spot - no questions asked. Thats what I call customer service.

I am still looking for their email address and shooting an email down. All else fails, they can expect a letter in ST Forum soon.

Totally absurd regulation from Dell.

If the terms & conditions specify what they cover as warranty & what they dun, we customers would have to follow. From ur description, it does seem like user-induced to me unless the port was spoilt on arrival.

Just to be fair, I was the customer waiting behind u yesterday - to repair my Streak as well. Though not sure what you were agitated then, but your behavior was quite uncalled for especially when u were raising your voice & sprouting strong words every now & then....From the 15mins I stood waiting, the 3 CSOs behind the table were still responding to u in a nice tone. It's quite amusing though to hear u citing the examples of Samsung, SE etc to the CSOs, when they were just...well CSOs....

 

[trichard]

I dont think you shut down the computer before disconnecting the phone if you use the computer to charge ??

I dont charge using PC ............ USB charger is every now .... and data cable is available easliy .... so I have one at home one at office and one in bag with a spare small charger for travelling .....

 

[trichard]

If the terms & conditions specify what they cover as warranty & what they dun, we customers would have to follow. From ur description, it does seem like user-induced to me unless the port was spoilt on arrival.

Just to be fair, I was the customer waiting behind u yesterday - to repair my Streak as well. Though not sure what you were agitated then, but your behavior was quite uncalled for especially when u were raising your voice & sprouting strong words every now & then....From the 15mins I stood waiting, the 3 CSOs behind the table were still responding to u in a nice tone. It's quite amusing though to hear u citing the examples of Samsung, SE etc to the CSOs, when they were just...well CSOs....

How u sure it is him leh ???????