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How can the DNC Registry help me?
The DNC Registry lets you opt out of marketing messages addressed to your Singapore telephone number, such as those which promote or advertise goods or services, allowing you to have more control over the kind of messages you receive on your telephone, mobile telephone, or fax machine.
Organisations are required to check the DNC Registry within certain time periods before sending any marketing message (60 days for the first six months of the DNC Registry's operations, and 30 days thereafter). Therefore, you should not receive marketing messages from organisations (except those you have given clear and unambiguous consent for, in written or other accessible form) 30 or 60 days after registration. However, during the period immediately after registration (within 60 days for the first six months of the DNC Registry's operations, and within 30 days thereafter), you may expect to still receive some marketing messages.
Will the DNC Registry cover overseas telemarketers?
The PDPA shall apply to a marketing message addressed to your Singapore telephone number where:
the sender is present in Singapore when the message is sent; or
you are present in Singapore when the message is accessed.
If a Singapore organisation outsources the telemarketing function overseas, the Singapore organisation that authorised the sending of the message will need to comply with the DNC Registry rules and will be responsible for the sending of the message.
If both the telemarketing organisation and the organisation which outsourced its telemarketing function are overseas organisations and they send the message while you are overseas, the DNC Registry rules will not apply. For example, an overseas telecom service operator sending messages promoting their cheaper IDD service to you via the overseas telecom network will not need to check the DNC Registry.
Are telemarketing messages sent through applications such as WhatsApp covered under the DNC provisions?
Under the PDPA, organisations are prohibited from sending specified messages addressed to Singapore telephone numbers registered with the DNC Registry. In situations where specified messages are sent through smartphone applications that use a telephone number as an identifier, such as WhatsApp, such messages will be covered by the DNC provisions. Specified messages sent via other technologies such as those using a mobile data connection will be treated similarly, as long as the specified message is addressed to a Singapore telephone number. However, some data-based phone applications do not use phone numbers as identifiers, such as iMessage which may use email addresses. In the situations where the message is sent to those applications where the message is not addressed to a telephone number, such messages will not be covered by the DNC provisions.
What can I do if I receive unsolicited telemarketing messages from organisations before the implementation of the DNC Registry on 2 January 2014?
You may wish to directly contact organisations that send you telemarketing messages and ask them to stop doing so.
If you continue to receive telemarketing messages after your request, you may choose to write to the PDPC If there is sufficient information, with your consent to disclose details of your feedback (including your name and contact information), we may contact the relevant organisation on your behalf and remind them of the PDPA obligations that will come into force in 2014.
Please note that the PDPC would not be able to undertake any investigation or enforcement before 2 January 2014.