Eight Telecom discussion thread

[dashing_girlboy]

Can I confirm, you have ONE mobile number that is active in both different networks?

yes. LOL

GOMO sim card -> Singtel network OK
Eight sim card -> Eight network OK

 

[TyL3r_DuRd3n]

yes. LOL

GOMO sim card -> Singtel network OK
Eight sim card -> Eight network OK

sent you a PM

 

[froztheart]

that is why i go to Ubi. that boss already "see broke everything". Very helpful boss.

Ya, go Ubi the best. Guy is solid.
PS. not advertising or is the fella. lol

 

[magnus]

Can use the SPH 8.8 promo code to buy top up credit on shopee

 

[jtsh55]

Hi all, I want to share my bad experience & disappointment with eight telecom.

I had done porting out my mobile number online successfully from Zero1 to eight telecom on 16th July 2024 which I had chose "Double Eight Plan" and had paid from my CC. Then I received confirmation e-mail "Your SIM is on the way!" from eight almost immediately and the e-mail contents stated "We are delivering your eight SIM to your mailbox within 3-5 working days via SingPost."

Waited until 29th July 2024 when I received a receipt from Zero1 via e-mail that they had successfully deducted for my usual monthly subscription which came as a surprise to me. It's obvious that eight telecom had missed out porting out my number.

Went to Lucky Plaza branch on the same day to get my physical SIM card and had it activated there. Showed the guy the e-mail confirmation dated 16th July 2024 and also receipt from Zero1 dated 29th July 2024, explaining that it's unfair to me that I got billed by Zero1 due to the oversight by the eight team. The guy told me that "online registration is online team problem" and there's nothing he can do from his end.

Ok, fair enough. Went back home, sent an e-mail on the same day (29th July 2024) to eight CS team, requesting them to offset the amount billed by Zero1 on the next billing cycle. Waited for a few days without any reply, so I sent them 1st reminder on 01st Aug 2024. Waited until 07th Aug 2024 and sent them a 2nd reminder.

Finally the CS team replied to me around late afternoon below.

Dear Customer

Unfortunately we won't be able to offset the amount.
We appologise for the inconvenience!

Thank

Rgds
Team Eight - A

I was quite pissed off on their reply due to their service failure in the first place and without any proper explanation on why they rejected to offset the amount.

So for those who wanted to port over from your current service provider to eight, you may want to reconsider your decision.

End of rant.

 

[gapboy]

Hi all, I want to share my bad experience & disappointment with eight telecom.

I had done porting out my mobile number online successfully from Zero1 to eight telecom on 16th July 2024 which I had chose "Double Eight Plan" and had paid from my CC. Then I received confirmation e-mail "Your SIM is on the way!" from eight almost immediately and the e-mail contents stated "We are delivering your eight SIM to your mailbox within 3-5 working days via SingPost."

Waited until 29th July 2024 when I received a receipt from Zero1 via e-mail that they had successfully deducted for my usual monthly subscription which came as a surprise to me. It's obvious that eight telecom had missed out porting out my number.

Went to Lucky Plaza branch on the same day to get my physical SIM card and had it activated there. Showed the guy the e-mail confirmation dated 16th July 2024 and also receipt from Zero1 dated 29th July 2024, explaining that it's unfair to me that I got billed by Zero1 due to the oversight by the eight team. The guy told me that "online registration is online team problem" and there's nothing he can do from his end.

Ok, fair enough. Went back home, sent an e-mail on the same day (29th July 2024) to eight CS team, requesting them to offset the amount billed by Zero1 on the next billing cycle. Waited for a few days without any reply, so I sent them 1st reminder on 01st Aug 2024. Waited until 07th Aug 2024 and sent them a 2nd reminder.

Finally the CS team replied to me around late afternoon below.

Dear Customer

Unfortunately we won't be able to offset the amount.
We appologise for the inconvenience!

Thank

Rgds
Team Eight - A

I was quite pissed off on their reply due to their service failure in the first place and without any proper explanation on why they rejected to offset the amount.

So for those who wanted to port over from your current service provider to eight, you may want to reconsider your decision.

End of rant.

another low-end service provided by MVNO not much of a choice same as most companies. I had emailed to terminate a line it is > 10 days and 2 emails no respond till now ...

Paying peanuts for peanuts ..

 

[kottty]

Hi all, I want to share my bad experience & disappointment with eight telecom.
I had done porting out my mobile number online successfully from Zero1 to eight telecom on 16th July 2024 which I had chose "Double Eight Plan" and had paid from my CC. Then I received confirmation e-mail "Your SIM is on the way!" from eight almost immediately and the e-mail contents stated "
We are delivering your eight SIM to your mailbox within 3-5 working days via SingPost.
"
Waited until 29th July 2024 when I received a receipt from Zero1 via e-mail that they had successfully deducted for my usual monthly subscription which came as a surprise to me. It's obvious that eight telecom had missed out porting out my number.
Went to Lucky Plaza branch on the same day to get my physical SIM card and had it activated there. Showed the guy the e-mail confirmation dated 16th July 2024 and also receipt from Zero1 dated 29th July 2024, explaining that it's unfair to me that I got billed by Zero1 due to the oversight by the eight team. The guy told me that "online registration is online team problem" and there's nothing he can do from his end.
Ok, fair enough. Went back home, sent an e-mail on the same day (29th July 2024) to eight CS team, requesting them to offset the amount billed by Zero1 on the next billing cycle. Waited for a few days without any reply, so I sent them 1st reminder on 01st Aug 2024. Waited until 07th Aug 2024 and sent them a 2nd reminder.
Finally the CS team replied to me around late afternoon below.
Dear Customer
Unfortunately we won't be able to offset the amount.
We appologise for the inconvenience!
Thank
Rgds
Team Eight - A
I was quite pissed off on their reply due to their service failure in the first place and without any proper explanation on why they rejected to offset the amount.
So for those who wanted to port over from your current service provider to eight, you may want to reconsider your decision.
End of rant.

not quite understand yr situation..u sign up on 16th july.. when u received sim card and activated?


Read HWZ Forum Rules!

 

[magnus]

Can sic the code?

 

[jtsh55]

not quite understand yr situation..u sign up on 16th july.. when u received sim card and activated?


Read HWZ Forum Rules!

Signed up online on 16th July, went to Lucky Plaza branch directly on 29th July (after 13 days) to self collect SIM card and activated the SIM card there as eight never deliver the SIM card to me by post (I think they had overlooked on this).

 

[jtsh55]

another low-end service provided by MVNO not much of a choice same as most companies. I had emailed to terminate a line it is > 10 days and 2 emails no respond till now ...

Paying peanuts for peanuts ..

They might have overlooked your case, just like my case here.

I think if you can just disable the auto-recharge feature or remove your CC details after you've login into your eight mobile account and just let it lapse on its own.

 

[gapboy]

They might have overlooked your case, just like my case here.

I think if you can just disable the auto-recharge feature or remove your CC details after you've login into your eight mobile account and just let it lapse on its own.

yeap i didnt add any cc no issues to the payment

 

[jtsh55]

yeap i didnt add any cc no issues to the payment

Good. I am thinking to remove my CC info and let it terminate on its own too.

 

[dashing_girlboy]

From how I see it, I think it’s still passable for a new service provider to have teething issues at launch, IF they have great customer service to fallback on.

However, that’s not the case for Eight, given that they only have 2 service centres (one of which has questionable service knowledge and attitude), and a very slow email help desk.

 

[joel_winston]

What is the minimum period for eight?

 

[Habrosus]

not quite understand yr situation..u sign up on 16th july.. when u received sim card and activated?


Read HWZ Forum Rules!

SIM card didn't arrive. Similar to one MNO I'd to deal with not long ago, just that I gave them only 7 working days before I chased. Second SIM didn't arrive either, nor reply my emails anymore. Went to service centre and staff issued SIM card without acknowledgement nor explanation like it's an everyday affair.

His added pains included going to Lucky Plaza instead of Ubi (I feel) which could at least have given better advice if not help, and also by the time he sent that email, Eight was already overwhelmed with the $0 flood.

Edit : I forgot about that non-appearance of the SIM cards and recently went to choose delivery for another. This time I'm only giving them the max 5 days and will go door-knocking.

 

[Habrosus]

From how I see it, I think it’s still passable for a new service provider to have teething issues at launch, IF they have great customer service to fallback on.

However, that’s not the case for Eight, given that they only have 2 service centres (one of which has questionable service knowledge and attitude), and a very slow email help desk.

My experience with Changi Mobile was worse. CHANGI! Service centre? I even got weird experience with their hotline back then.

MVNO = Mobile VIRTUAL Network Operator

 

[wulu1_69]

Can sign up and get the physical sim card from the service centre directly?

 

[Apex]

Signed up online on 16th July, went to Lucky Plaza branch directly on 29th July (after 13 days) to self collect SIM card and activated the SIM card there as eight never deliver the SIM card to me by post (I think they had overlooked on this).

Sound like they having issue tracking SIM card delivery at their end.

Took so long and the SIM card still no action and their system don't event record who has been issue a SIM card and who hasn't been issue a SIM card. Guess they might be dealing with excel file hahah..

 

[jtsh55]

Sound like they having issue tracking SIM card delivery at their end.

Took so long and the SIM card still no action and their system don't event record who has been issue a SIM card and who hasn't been issue a SIM card. Guess they might be dealing with excel file hahah..

You are right and I think there are many others who were affected, especially for those who signed up online.

That's why I shared my bad experience and to warn others to reconsider their decision.