Eight Telecom discussion thread

[loganrunning]

If all 4 are expired, shouldn’t the lines also be terminated already?

maybe in the post-expiry 60days, where the line is still "alive" and registered.

 

[Habrosus]

The auto-recharge only applicable to cc.


The system deducts for plan renewal in the following order, whichever got money

Plan
Main balance
Credit card

For credit balance too, as it'll check for wallet balance before deducting from cc.

If all 4 are expired, shouldn’t the lines also be terminated already? @Habrosus you know?

When did Eight start? My guess is still within the 60-day grace period.

 

[OnePunch!!]

in terms of customer service, eight is the best MVNO, bar none. Direct, knowledgable, helpful, service.
not the "only contactable via chat where we make you wait a few hours and then we drop the connection" nonsense. i won't go into the frustrating experience when you finally get to talk to someone.

they got a WhatsApp support hot chat? or need go to their service CTE at ubi or lucky plaza?

 

[TyL3r_DuRd3n]

thanks for the update.

the guy at ubi? if yes. he's good. went there to do my porting

hope he can solve the issue for you since overseas sms is important

Yup the ubi boss

 

[loganrunning]

they got a WhatsApp support hot chat? or need go to their service CTE at ubi or lucky plaza?

the ubi service centre fixes things fast, so i've not had to check out their chat support.

the lousy, pathetic chat support i was referring to is a MNO.

 

[dewanderer]

the 4 lines already expired, dont seems to have a way to find out the number. cause i didnt call myself before, so i dont know what numbers are they , OMG

In that case you should be able to go to their service center and ask them to cancel all the lines, regardless of the numbers since they are all expired.

 

[uncle_josh]

Overseas sms cannot receive even when i am in sg. This is the big headache if you need to receive overseas sms.

Sign in to https://account.eight.com.sg/login
Go in to check is the option to receive overseas sms is enabled/disabled

 

[legendary]

Port In:
20th Aug 3pm: Applied for port-in online for e-sim, current telco is Simba.

20th Aug 11pm: Received email from Simba stating service is terminated.

21st Aug: Still unable to receive calls and sms as of now on Eight network. Have already send them an email.

From what I can observed from all the previous posts, most fuss free are those porting in from StarHub or MNVO using StarHub network. This is the first time I encounter that a port in is still not completed by morning. Normally is previous day around 11 plus existing telco line will be terminated, next day morning port in will be completed already.

 

[Habrosus]

the ubi service centre fixes things fast, so i've not had to check out their chat support.

the lousy, pathetic chat support i was referring to is a MNO.

Only those who've encountered lousy chat support will understand where you're coming from, instead of going on about MVNO being cheap in customer support, etc.

Pathetic support from an MNO makes it all the more ridiculous and thus lousy. I've had my own fair share of such, thus feel Eight's alright already. Just head for Ubi where the boss serve with passion, if one can't wait for online processes.

Port In:
20th Aug 3pm: Applied for port-in online for e-sim, current telco is Simba.

20th Aug 11pm: Received email from Simba stating service is terminated.

21st Aug: Still unable to receive calls and sms as of now on Eight network. Have already send them an email.

From what I can observed from all the previous posts, most fuss free are those porting in from StarHub or MNVO using StarHub network. This is the first time I encounter that a port in is still not completed by morning. Normally is previous day around 11 plus existing telco line will be terminated, next day morning port in will be completed already.

Just last night? Don't kancheong. Things normally ironed out after 9 or 10am the next day. If not then action...

 

[TyL3r_DuRd3n]

Heard the most problematic one is porting in from Simba. Some even lost their original number due to port-in failure.

Port In:
20th Aug 3pm: Applied for port-in online for e-sim, current telco is Simba.

20th Aug 11pm: Received email from Simba stating service is terminated.

21st Aug: Still unable to receive calls and sms as of now on Eight network. Have already send them an email.

From what I can observed from all the previous posts, most fuss free are those porting in from StarHub or MNVO using StarHub network. This is the first time I encounter that a port in is still not completed by morning. Normally is previous day around 11 plus existing telco line will be terminated, next day morning port in will be completed already.

 

[TyL3r_DuRd3n]

For credit balance too, as it'll check for wallet balance before deducting from cc.

Credit balance? Got meh?
The one in the main page is Main Balance.

 

[legendary]

Heard the most problematic one is porting in from Simba. Some even lost their original number due to port-in failure.

So serious?? Losing number is a very serious issue unless is user error where they terminate the number before port in. I think if there are such encounters before, Eight will probably issue a warning or totally stop people from porting in from Simba for the time being.

Just curious, has anyone in this forum actually encounter losing their number previously?

 

[Habrosus]

So serious?? Losing number is a very serious issue unless is user error where they terminate the number before port in. I think if there are such encounters before, Eight will probably issue a warning or totally stop people from porting in from Simba for the time being.

Just curious, has anyone in this forum actually encounter losing their number previously?

IMO, impossible to lose one's number.

If porting fails, the number will return to the donor service provider. All numbers after a while, will be returned to the original service provider. At the stage of porting failure, user should approach the donor service provider already.

Both my numbers port to Eight were from Simba. Both went well, no delay, no hiccup. From what I see here, Simba is prompt in sending SMS about number being terminated, be it a success or failure in porting.

Why not ask instead, if anyone here has had their number port over successfully to Eight, after having received their Simba number being terminated? That is, user continues to pursue on the status of the porting process?

 

[~sabaisabai~]

Heard the most problematic one is porting in from Simba. Some even lost their original number due to port-in failure.

I think under their tnc. it has to be 7 days before expiry. need to read

 

[Computeron]

8 also can't pass the thiong bahru to lavender subway reception test....
can't load YouTube.

 

[dantwt]

Anyone encounter issue with roaming using mobile wifi device (i.e. Prolink mifi) ? The mobile wifi works in SG but could not roam in Malaysia.

 

[TyL3r_DuRd3n]

8 also can't pass the thiong bahru to lavender subway reception test....
can't load YouTube.

my commute in the tunnel starts around 7:20am, so far so good. Maybe magical hour for morning is later.

 

[~sabaisabai~]

Port In:
20th Aug 3pm: Applied for port-in online for e-sim, current telco is Simba.

20th Aug 11pm: Received email from Simba stating service is terminated.

21st Aug: Still unable to receive calls and sms as of now on Eight network. Have already send them an email.

From what I can observed from all the previous posts, most fuss free are those porting in from StarHub or MNVO using StarHub network. This is the first time I encounter that a port in is still not completed by morning. Normally is previous day around 11 plus existing telco line will be terminated, next day morning port in will be completed already.

I was from starhub, porting process took 5hours

 

[frizee]

Guys I am confused, port-in from Zym is $0 or gotta pay subscription?(Assuming I use the NDP code and going for Eight’s cheapest plan)

 

[legendary]

I was from starhub, porting process took 5hours

How I wish my porting process is as smooth as yours. As of now still no response from Eight yet. First time facing issue for porting. Have done multiple porting over the past few years, all also no issues.