Eight Telecom discussion thread

[Rxgn]

i also facing prob right now, vivifi port to simba. lets see tonight if porting will be done..

vivifi also gave crap reason. to me its plain BS

 

[tanchoo1]

i also facing prob right now, vivifi port to simba. lets see tonight if porting will be done..

vivifi also gave crap reason. to me its plain BS

Then why are you in the Eight thread?

 

[Rxgn]

everyday wake up, hoping to see old sim no service and new sim got service. but everyday its the same.

knn so simple process, these mvno making life so hard. as if it is not hard enough liao

 

[Rxgn]

Then why are you in the Eight thread?

come here kpo kpo and realized you guys also have same prob, so join in the fun haha

 

[direnjieloh]

yes, thankfully ok. happy eight user now.

Same id mismatch?

 

[tanchoo1]

come here kpo kpo and realized you guys also have same prob, so join in the fun haha

Be careful, some people here are snowflakes, they'll say you come and bash / badmouth vivifi only!

 

[direnjieloh]

Initially I gave vivifi benefit of doubt, supposed to port to zero1 both time failed. Then I thought ok zero1 cmi. I changed to eight. Also 2 times failed. 5th time gone thru coz vivifi system finally up.

If u not sure u shudnt put the blame on eight only, report vivifi also if you haven't.

I didn't put blame on eight. But their customer service really cmi. Vivifi also in doubt. Anyway I filed complain is to both of them.

 

[tanchoo1]

I didn't put blame on eight. But their customer service really cmi. Vivifi also in doubt. Anyway I filed complain is to both of them.

Already said many times, this kind of cheap MVNO like Eight and Heya, expect to have zero customer service.

If the customer is the high maintenance type, they are better served elsewhere.

Apparently the best way to get a resolution (as a last resort) is to go down to their Ubi service centre.

 

[direnjieloh]

everyday wake up, hoping to see old sim no service and new sim got service. but everyday its the same.

knn so simple process, these mvno making life so hard. as if it is not hard enough liao

Ya man. Kns. How can IMDA didn't emphasis on system integration test with all Telco before they roll out services.

 

[direnjieloh]

Already said many times, this kind of cheap MVNO like Eight and Heya, expect to have zero customer service.

If the customer is the high maintenance type, they are better served elsewhere.

You are right. Hahaha

 

[tanchoo1]

Ya man. Kns. How can IMDA didn't emphasis on system integration test with all Telco before they roll out services.

Actually you are right, and you ask a very good question.

To me IMDA is... (fill in the blanks).

 

[eddy0505]

I didn't put blame on eight. But their customer service really cmi. Vivifi also in doubt. Anyway I filed complain is to both of them.

Good one, I havent done so yet as im still in the midst of porting out the remaining numbers with Vivifi

 

[Rxgn]

Ya man. Kns. How can IMDA didn't emphasis on system integration test with all Telco before they roll out services.

will make complaint like you if tonight still doesnt port over.

thanks

 

[tanchoo1]

Good one, I havent done so yet as im still in the midst of porting out the remaining numbers with Vivifi

Is Vivifi not good for you? I thought they're on Singtel so the network should be quite good.

 

[loganrunning]

Ah, so possibly a user problem then?

I wonder if this "lock" setting is turned "on" by default for new vivifi customers.

sorry, my bad, this "customer retention" feature was for C.L thankfully i ported out drama-free, a few years ago.
i wouldn't be surprised if it was enabled by default

i can't comment on Vivifi as I've not subscribed to them.

 

[loganrunning]

Same id mismatch?

nope, ID verified correct, no reason given, just didn't want to terminate, even though i started port out process 10 days before renewal (their faq says, at least 5 days before).

 

[eddy0505]

Is Vivifi not good for you? I thought they're on Singtel so the network should be quite good.

was on Vivifi 4G before porting to eight, underground MRT/certain areas in CBD- even my GOMO 5G (work line) has the same deadzone as vivifi 4G so totally no data at all. Thus, diversified to eight (tho really wanted to give zero1 a chance but their CS is worse than Vivifi lol)

 

[Cedric7]

Vouchers any1? Haha
https://s.shopee.sg/qQa8UrcU6
https://s.shopee.sg/A9yFDpKDbi

 

[Habrosus]

You are right. Either vivifi or eight have problem but as a end user we shouldn't go and liaising between telco for their technical issue. Already filed a complaint to IMDA anyway.

Usually port in fail either donor telco not releasing, or ID mismatch.

In Malaysia they'd write to MCMC and miracles happen.

With all terms met, let's not let any telco get up to business.

Porting in /out is our right, with all terms met. If you're unhappy that your port-out has been delayed without valid reason and worse, resulting in the new month's charge, let it be known to IMDA.

similar to my gomo porting out. unpleasant experience

Heng my Gomo port-out was smooth and prompt, though they're still sending me survey emails that I don't know how to reply.

 

[tanchoo1]

Usually port in fail either donor telco not releasing, or ID mismatch.

In Malaysia they'd write to MCMC and miracles happen.

With all terms met, let's not let any telco get up to business.

Porting in /out is our right, with all terms met. If you're unhappy that your port-out has been delayed without valid reason and worse, resulting in the new month's charge, let it be known to IMDA.


Heng my Gomo port-out was smooth and prompt, though they're still sending me survey emails that I don't know how to reply.

I simply delete all emails for surveys unless they pay me. I don't fill up surveys for free. It's a waste of my time.