The new StarHub plan lowest price $75 and even after 20% CIS discount, the monthly fees is $60! Compared to $8 eight plan which can cover me for 7 months! I really don’t mind not having the customer service as i value cost over service. So far the signal and 4G stretch are decent under eight.
yes, so long as the service works well like a utility (like turning on tap and clean water comes out everytime), then we don't really need the customer service dept. hopefully, they can keep it that way and scale up successfully.
on customer service....
i used to wonder why certain computer brands had nice repair centres with espresso machines, newspapers, computers to surf net and while the time away, while others had small, spartan and uncomfortable service centres.
i realised over time that the "atas" brands tended to have frequent breakdowns, while computers from the "economy class" brands usually lasted 3-5 years without breaking down. perhaps there's a lesson in there, somewhere, like manufacturers should spend their money on building reliable well-designed products instead of luxurious service centres and lots of clueless customer disservice agents.
