Just went to 8 lucky plaza service centre to feedback on a non existent coverage at a particular space at vivo city.
Send emails no reply for several days. Settings have all been done accurately and 100% is 8 coverage at that area.
Personnel claims feedback also do not know manager or network team will look into it.
What kind of reply is that, is it pay peanuts get monkey attitute. Pay peanuts must at least work la. slow i still can accept, zero reception is pay peanuts get middle finger meh.
i told him loop me in on the email and i will settle with 8 management if no reply.
P.S I am on 5G 14.80 plan, not their lowest tier.
It was the same in my case, which is why I went directly to StarHub. Using your example, you have to report to Vivo endlessly till resolved or considering including IMDA (walking through a garden path with IMDA also).
StarHub service has been steadily deteriorating. Even when internal issues arise, they are often ignored.
Instead, eight customers are taken through basic troubleshooting steps—like walking through a garden path—only to be told the problem is beyond their scope.
It was only after involving a StarHub engineer onsite and filing an IMDA report that the stance shifted, with the company (eight) now claiming the matter has been escalated to the network team.
To make matters worse, StarHub management even suggested trying 5G, despite the fact that there is no coverage. At this point, it’s not about how many “G” you have
