Eight Telecom discussion thread

[hereiam7788]

Anyone notice their renewal dates getting 1 day earlier by the months? Putting aside the 31 days and 30 days in certain months. Eight has been renewing the plan earlier by 1 day and expiry has also been like earlier by less a day.
Eg. It used to renew say on 1st May and next renewal will be 1st June, then 1st July renewal to 1st Aug. Then suddenly it has been renewal 31st Aug and expires on 30 sept. Then renews on 30 sept and expires on 30 Oct, then it became auto renew on 30 Oct and expires on 29 Nov..followed by 29 nov renewed and expires on 29 Dec. Then sneakily it now says expires on 28th Jan 2026 instead of 29th Jan despite renewal on 29th Dec. So every month progressively they “makan” a day earlier through each renewal?

but officially this is a 30 days plan rite? So it is correct? Even they somehow ‘corrected’ it now?

 

[Habrosus]

but officially this is a 30 days plan rite? So it is correct? Even they somehow ‘corrected’ it now?

No longer 30 days meh? It's been such from Day 1.

 

[chaiscool]

Just wondering if the senior plan got the one to one S$88 top-up offer or not. If got the top-up offer you may not get the 88 days free offer.

If you don't get any offers, then probably need to check with eight again.

No top up just port in also don't get. So senior plan moi think it's excluded. Will wait till next week then email them again.

 

[xiaofan]

No top up just port in also don't get. So senior plan moi think it's excluded. Will wait till next week then email them again.

I believe it is included. Better check with eight service centre.

But take note port-in from StarHub or giga does not qualify.

https://www.eight.com.sg/help/promotions
88’s Deal: Port-in and get 88 days FREE!

What is this promotion about?

All customers who port in from now till 16 Dec will enjoy 88 days (equivalent to 3 months) FREE on all mobile plans. It’s our way of saying welcome onboard!

How do I sign up or port in?

Easy. Sign up online or visit over 400 friendly retailers islandwide and port in with your existing number.

Note that port-ins from Starhub or giga are not eligible for this promotion.

 

[hereiam7788]

No longer 30 days meh? It's been such from Day 1.

this is what i know also. it is always a 30 days plan. so the billing date will not be the same for every month.

this is why i wonder why the other bro said other way.

 

[hclee01]

Hopefully you will get it today or tomorrow morning.

Indeed it is better to start the porting process about 7 days (five working days) before the next billing cycle to avoid potential situation like this.

Sometimes it may even exceed 7 days when there is a crunch. Last time M1 Maxx even hit the quota of porting out as per the reports (looks like quite some of them ported out to SingTel MVNOs because of 50% OFF offer for six months

I have done the online porting from M1 Maxx S$10 plan to CUniq S$9.9 4G plan (Physical SIM Card delivery took some time), and then from CUniq to Singtel hi! 4G plan (eSIM so no need the physical SIM card delivery). This line is purely for testing purpose. I may want to port out to CMLink next.

Woke up this morning and the line that i wanted to port still have signal. Also, the Eight SIM card is a pure data card which does not allow phone call to be made out.

I guess they probably faced an influx of porting in requests. I signed up for the port-in line on 28 Dec 2025 morning which was the last day of the Free 88 days promotion.

 

[xiaofan]

Woke up this morning and the line that i wanted to port still have signal. Also, the Eight SIM card is a pure data card which does not allow phone call to be made out.

I guess they probably faced an influx of porting in requests. I signed up for the port-in line on 28 Dec 2025 morning which was the last day of the Free 88 days promotion.

I tend to believe this is no longer the case of port-in delay already but really some technical glitches.

Usually for the temp number you will have both data and voice, not like your case that it has only data.

You may have to go to one of the eight service center to sort out this issue.

 

[hclee01]

I tend to believe this is no longer the case of port-in delay already but really some technical glitches.

Usually for the temp number you will have both data and voice, not like your case that it has only data.

You may have to go to one of the eight service center to sort out this issue.

Gosh.. this is horrible. They do not reply to emails that i sent two days ago to enquire and now the website indicates that the service centres aren't open today. I am travelling later this afternoon and will not be able until 1.5 weeks later. I think I will probably just cancel this card and forget about the port-in. So frustrating.

Notice: Service Centers will be closed on Christmas 25/12, New Year’s Eve 31/12 and on the New Year 1/1.

 

[skazzz]

Gosh.. this is horrible. They do not reply to emails that i sent two days ago to enquire and now the website indicates that the service centres aren't open today. I am travelling later this afternoon and will not be able until 1.5 weeks later. I think I will probably just cancel this card and forget about the port-in. So frustrating.

Notice: Service Centers will be closed on Christmas 25/12, New Year’s Eve 31/12 and on the New Year 1/1.

Nowadays, being on their low‑end plan means you’ll likely face minimal — or even no support, along with long response times.
Unfortunately, even the larger telco providers tend to offer poor to mediocre service

These are the new norm

 

[xiaofan]

I guess they probably faced an influx of porting in requests. I signed up for the port-in line on 28 Dec 2025 morning which was the last day of the Free 88 days promotion.

Gosh.. this is horrible. They do not reply to emails that i sent two days ago to enquire and now the website indicates that the service centres aren't open today. I am travelling later this afternoon and will not be able until 1.5 weeks later. I think I will probably just cancel this card and forget about the port-in. So frustrating.Ntice: Service Centers will be closed on Christmas 25/12, New Year’s Eve 31/12 and on the New Year 1/1.

Just FYI, my colleague ported out two Starhub giga 5G lines to eight 5G plans on 26 Dec 2025 and the whole port-in only took 1 hour. i was suprised about the fast port-in. Both belong to Starhub so that is probably why it was so fast.

CMLink does have a hotline. Not so sure if they can help though.

CMLink hotline: 1602 (within Singapore) or +65 8870 0086 (outside Singapore),

 

[hclee01]

Just FYI, my colleague ported out two Starhub giga 5G lines to eight 5G plans on 26 Dec 2025 and the whole port-in only took 1 hour. i was suprised about the fast port-in. Both belong to Starhub so that is probably why it was so fast.

CMLink does have a hotline. Not so sure if they can help though.

CMLink hotline: 1602 (within Singapore) or +65 8870 0086 (outside Singapore),

Thanks. I don't think CMLink can do anything as the initiation has to be from Eight side. I already sent an email to them to follow-up and if they cannot port over, i will just cancel this useless SIM card that they have provided to me.

 

[hereiam7788]

Nowadays, being on their low‑end plan means you’ll likely face minimal — or even no support, along with long response times.
Unfortunately, even the larger telco providers tend to offer poor to mediocre service

These are the new norm

seriously, nowadays the customer service is worst no matter main telcos or MVNOs.

consumers like us can only expect no issue and it will continue to last like that.

so far, the main issue is port-in, if port-in no issue, once ported so far can just use no issue actually. normal days do not really need to contact the CS at all.

i have used circle life, myrepublic mobile, zym, vivifi and eight now, so far never need to contact CS before except port-in issues which it happened quite often which need to contact CS to sort it out.

anyway, my eight account still has $520 to spend. so no chance to port out so unlikely will meet issue that need to contact CS also.

 

[xiaofan]

For MNOs the support is still there through physical shop and hotline.

For MVNOs, only a few of them have hotline like M1 Maxx, CMLink and CUniq. eight and SIMBA have service centres.

But yes, usually the issue is during the start-up phase, either the activation of new SIM card or port-in.

For signal coverage issues, MVNOs cannot do much in reality as they use the main network from the MNOs.

For congestion issues, MVNOS cannot do much either as they will usually have lower priority compared to the main SIM Only plnas from the MNOs.

Just have to lower the expectations.

So far I have tried the hotline of M1 Maxx and CUniq. M1 Maxx hotline support staff seems to be pretty good.

 

[kun1he2]

Woke up this morning and the line that i wanted to port still have signal. Also, the Eight SIM card is a pure data card which does not allow phone call to be made out.

Hmm, when signing up, did you receive an SMS thanking you for porting in your mobile number <87654321> along with your temporary eight number <12345678> with the activation code to the provided during SIM collection?

 

[xiaofan]

For those who really want to have a lower cost 5G plan yet with physical shop and hotline support, Singtel and M1 Prepaid can be considered.

This has the flexibility to convert (one way only) to postpaid SIM Only plans as well (eg: M1 Maxx, eight, Circles.Life, SIMBA).

Singtel hi! 5G prepaid plan at S$15 per 28 days.
M1 5G prepaid plan at S$14 per 28 days.

SingTel hi! Postpaid 4G plans get less support than SingTel Prepaid plans.

1) No hotline, only through online chat
2) Not supported by SingTel shops. You can not sign up through SingTel shops, only through online (eSIM) or authorised dealers (physical SIM).

SingTel Prepaid users get support from SingTel Shop Prepaid Counter and also SingTel Prepaid hotline.

M1 Maxx gets less support than M1 Prepaid plans.

1) Not supported by M1 shops. You can not sign up through M1 shops, only through online or authorised dealers.

M1 Prepaid users get support from M1 Shops.

But M1 Maxx does have hotline support. In fact it shares the same 1693 hotline as M1 Prepaid.

Right now prepaid cards are mainly used for the following use cases.

1) for a number parking, receiving SMS OTP or app registration

2) occasional data use case

3) used by foreign workers who may have some constraints to buy Postpaid plans

4) used by tourists

But technically you can also use the prepaid cards for regular data usage, not too bad if compared with other 5G plans (not considering special offers like eight/SIMBA one to one top-up offer and Singtel MVNOs' three months or six months 50% OFF offer).

1) Singtel Prepaid 5G at S$15 per 28 days
https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-sim-cards

SingTel hi! S$15 SIM
hi!Surprise S$15 top-up offer (only from Singtel hi! Prepaid app)

500GB 5G+ data for 28 days
250GB Singapore + 250GB Roaming
(Malaysia, Bangladesh, India, Indonesia, Thailand)
500 Local Mins & 100 Local SMS
Up to 600 IDD Mins

2) M1 Prepaid 5G at S$14 per 28 days
https://www.m1.com.sg/mobile/prepaid-plans/m-card/sim
https://www.m1.com.sg/mobile/prepaid-plans/m-card/top-up

M1 S$14 prepaid SIM card
M1 S$14 all-in-one top-up

500GB all-in-one 5G data for 28 days (Singapore, Malaysia, Indonesia, Hong Kong, Macau, Taiwan)
3GB roaming data (Bangladesh, India, Indonesia, Thailand)
500 Local Mins & 50 Local SMS
200 IDD 033 Mins (Bangladesh, China, India, Indonesia, Malaysia, Thailand)

 

[kitkat2]

My bad. Maxx is retailers. Jurong Point....

That's why I'm still hesitating to port to Maxx unless I'm sure I won't have to contact them for almost everything from SIM replacement to termination.

I tot I saw a post from you saying you ported to their 5G a few months ago

Maybe I saw wrongly….

 

[hclee01]

Hmm, when signing up, did you receive an SMS thanking you for porting in your mobile number <87654321> along with your temporary eight number <12345678> with the activation code to the provided during SIM collection?

Nope. i did not receive anything. Clearly they have screwed up already.. sigh

 

[xiaofan]

For those who really want to have a lower cost 5G plan yet with physical shop and hotline support, Singtel and M1 Prepaid can be considered.

Singtel hi! 5G prepaid plan at S$15 per 28 days.
M1 5G prepaid plan at S$14 per 28 days.

1. For this group of users who like to have physical shop and hotline support (also good coverage and less congestions), personally I will recommend Singtel S$15.28 per month SIM Only Plan (recontract offer only, 12 month contract) .

It is not for new users or port-in. But you can subscribe to Singtel 5G+ Enhanced Core plan for one month at S$40 and then recontract to this S$15.28 plan.

More info here. I have collected lower cost SIM Only plans and promotions in the thread and I try to keep them updated.

⚡️ README First! How to Select Low Cost SIM Only Plans in Singapore?
https://forums.hardwarezone.com.sg/...low-cost-sim-only-plans-in-singapore.7167328/

2. My ranking for the plans I have tested, for local usage.

• SingTel SIM Only 5G, my main line
• M1 Maxx 5G and CL 5G
• StarHub Prepaid S plan 5G (eight 5G should be similar)
• SingTel hi! 4G
• eight 4G and CUniq 4G
• SIMBA

3. In the end I will keep the following lines.

1) SingTel SIM Only 5G at S$15.28 per month (recontract offer, 12 months contract), my main line. This line is good for local usage.

My wife is also using this plan as her main line.

2) StarHub Prepaid S plan 5G at S$3 per month (Happy Prepaid Card migration offer), mainly for number parking (my old number).

My wife has this S$3 plan as well (her old number).

3) eight 4G at S$8 per month, effective price at S$4 per month for the next 22 months due to the S$88 one to one top-up offer, for roaming and backup.

 

[xiaofan]

Nope. i did not receive anything. Clearly they have screwed up already.. sigh

That is why I think this is not a delay port-in issue but a technical glitch.

Let's see if eight can cancel your port-in request or sort out the port-in issue.

 

[xiaofan]

Best value plans because of recent promotions in my opinion, not counting senior plans.

1) eight S$14.8 5G plan with one to one top-up offer, effective price at S$7.4 per month

2) eight S$8 4G plan with one to one top-up offer, effective price at S$4 per month

3) SingTel MVNOs three months or six months 50% OFF 5G plan offer (Zym, Zero1, VIVIFI and CMLink) effective price at about S$7.5 per month

4) SingTel MVNOs three months or six months 50% OFF 4G plan offer (Zym, Zero1, VIVIFI and CMLink) effective price at about S$5 per month, usually with free 180 days 5G trial.