Eight Telecom discussion thread

[Habrosus]

I tot I saw a post from you saying you ported to their 5G a few months ago

Maybe I saw wrongly….

I might have, can't really recall. Now more of finding a more permanent 5G support for my Simba line, which unfortunately, can look quite miserable at times.

 

[xiaofan]

I might have, can't really recall. Now more of finding a more permanent 5G support for my Simba line, which unfortunately, can look quite miserable at times.

Why not give eight 5G plan at S$14.8 a try? If you like it and then you can wait for the one to one top-up offer to use it at S$7.4 per month effective price.

You can downgrade to 4G S$8 before the one to one offer.

 

[hereiam7788]

For those who really want to have a lower cost 5G plan yet with physical shop and hotline support, Singtel and M1 Prepaid can be considered.

This has the flexibility to convert (one way only) to postpaid SIM Only plans as well (eg: M1 Maxx, eight, Circles.Life, SIMBA).

Singtel hi! 5G prepaid plan at S$15 per 28 days.
M1 5G prepaid plan at S$14 per 28 days.

for sim-only plan (data plan) also no point to use prepaid to be frank.

just sign any MVNO plan is also cheaper and since no contract, can cancel anytime also.

 

[xiaofan]

for sim-only plan (data plan) also no point to use prepaid to be frank.

just sign any MVNO plan is also cheaper and since no contract, can cancel anytime also.

Take note of my conditions listed: this is for those who would like to have all the following three.
1) physical shop support
2) hotline support
3) 5G

You can not find such MVNOs.

 

[hclee01]

That is why I think this is not a delay port-in issue but a technical glitch.

Let's see if eight can cancel your port-in request or sort out the port-in issue.

Thanks. They are not responsive and I am not in SG for next 2 weeks to go down to their service centre to sort out the port over issue. I think i will just cancel the card. I sent them an email and the auto-reply is as follows, which seem to suggest that if you are having issues with port-in, you can terminate immediately.

Our team is on it and you'll hear from us within 5 – 7 working days (weekdays, 9 AM – 6 PM). If it’s something urgent, feel free to drop by our Service Center (Mon–Fri, 11 AM – 7 PM, excluding public holidays).

For port in to be successful, the ID registered with your current telco must match the ID submitted to eight.

If you're having issues with your port in due to the above, you can:

- Transfer of Ownership/Update ID: As eight cannot make any changes once an order is submitted, you can contact your existing telco to update your ID (NRIC/FIN) details. Once done, inform us so we can resubmit the port-in request.
Note: Passport ID is not accepted for registration of our mobile services .

- Withdraw Port-In & Retain Temporary Number: Withdraw the current "failed" port-in request and re-sign up with the correct ID details. You can retain and enjoy the entitlements on the temporary number until the plan expires or make it your permanent number.

- Withdraw Port-In & Terminate Temporary Number: Withdraw the current "failed" port-in request and re-sign up with the correct ID details, and also terminate the temporary number immediately.

 

[hereiam7788]

That is why I think this is not a delay port-in issue but a technical glitch.

Let's see if eight can cancel your port-in request or sort out the port-in issue.

can request to port out again. my previous port-in to eight also takes more than one time to port successfuly, first time directly sign up at eight website and request port in, not successfuly, contacted eight CS via email, portin@eight.com.sg to request to reinitiate the port in again.

after that it is successful.

solution: if sign up that time port in failed, just email portin@eight.com.sg to reinitiate another one.

 

[hereiam7788]

Take note of my conditions listed: this is for those who would like to have all the following three.
1) physical shop support
2) hotline support
3) 5G

You can not find such MVNOs.

ic. ok ok.

 

[hereiam7788]

Thanks. They are not responsive and I am not in SG for next 2 weeks to go down to their service centre to sort out the port over issue. I think i will just cancel the card. I sent them an email and the auto-reply is as follows, which seem to suggest that if you are having issues with port-in, you can terminate immediately.

Our team is on it and you'll hear from us within 5 – 7 working days (weekdays, 9 AM – 6 PM). If it’s something urgent, feel free to drop by our Service Center (Mon–Fri, 11 AM – 7 PM, excluding public holidays).

For port in to be successful, the ID registered with your current telco must match the ID submitted to eight.

If you're having issues with your port in due to the above, you can:

- Transfer of Ownership/Update ID: As eight cannot make any changes once an order is submitted, you can contact your existing telco to update your ID (NRIC/FIN) details. Once done, inform us so we can resubmit the port-in request.
Note: Passport ID is not accepted for registration of our mobile services .

- Withdraw Port-In & Retain Temporary Number: Withdraw the current "failed" port-in request and re-sign up with the correct ID details. You can retain and enjoy the entitlements on the temporary number until the plan expires or make it your permanent number.

- Withdraw Port-In & Terminate Temporary Number: Withdraw the current "failed" port-in request and re-sign up with the correct ID details, and also terminate the temporary number immediately.

my experience is that they will surely reply. just make sure to email to portin@eight.com.sg.

 

[hclee01]

my experience is that they will surely reply. just make sure to email to portin@eight.com.sg.

Thanks. i was kiasu and sent to both helpme and port-in email since Monday and so far, no sound no picture. I see how it goes as it appears that they screw up based on the datapoint here. They have given me a SIM card which is data plan only and I am sure i have signed up the voice plan with the mobile phone number indicated on the website for porting. Also I did not receive any SMS on the porting in and there is no status update on the website as well.

 

[skazzz]

seriously, nowadays the customer service is worst no matter main telcos or MVNOs.

consumers like us can only expect no issue and it will continue to last like that.

so far, the main issue is port-in, if port-in no issue, once ported so far can just use no issue actually. normal days do not really need to contact the CS at all.

i have used circle life, myrepublic mobile, zym, vivifi and eight now, so far never need to contact CS before except port-in issues which it happened quite often which need to contact CS to sort it out.

anyway, my eight account still has $520 to spend. so no chance to port out so unlikely will meet issue that need to contact CS also.

All of my multiples lines hold around $400 in excess credit.
The plans are either $5 or $8 options, though their viability depends on whether the provider can sustain business long-term.
All of this operates on a $0 capital cost — meaning no physical cash is committed to the credit.

The main concern, if issues arise as I mentioned previously, is coverage rather than speed.

 

[hereiam7788]

Thanks. i was kiasu and sent to both helpme and port-in email since Monday and so far, no sound no picture. I see how it goes as it appears that they screw up based on the datapoint here. They have given me a SIM card which is data plan only and I am sure i have signed up the voice plan with the mobile phone number indicated on the website for porting. Also I did not receive any SMS on the porting in and there is no status update on the website as well.

now festive seaons, so the response is normally to be slowed i think. u just resend the email from ur last one again to ask for reinitiate status.

not kiasu, i also sent to both emails and end up port-in email replied.

u signed up online and choose to collect at collection point by the staff rite? there may be a chance the staff passed u a wrong SIM card? but probably unlikely i would say.

anyway, u can just wait for their response. anyway u had already prepared for the worst u are not going to use eight if this is not resolved.

for SMS - before port in successfully u will only receive a SMS that ur eight line is activated sucessfully (temp no), there is no specific SMS telling that ur port in is in progress.
u will only receive the SMS once the port in is successful and completed.

Website porting status will always remaining in 'processing' or something (could not remember the exact word). only if sucessful will change to 'completed' or something.

 

[hereiam7788]

All of my multiples lines hold around $400 in excess credit.
The plans are either $5 or $8 options, though their viability depends on whether the provider can sustain business long-term.
All of this operates on a $0 capital cost — meaning no physical cash is committed to the credit.

The main concern, if issues arise as I mentioned previously, is coverage rather than speed.

dun get it on ur point? u did not pay $88 before u get the free credit? if yes, how can it be $0 capital cost.

i top up 3 x $88 to get the extra credits and total up 5.5 years of service without top up needed.
initially wanted to top up 8 x $88 but though maybe too much.

end up chose 3 x which gives decent savings and again reduce the risk in terms of duration (5.5 years only) instead of 14 years++.

 

[skazzz]

dun get it on ur point? u did not pay $88 before u get the free credit? if yes, how can it be $0 capital cost.

i top up 3 x $88 to get the extra credits and total up 5.5 years of service without top up needed.
initially wanted to top up 8 x $88 but though maybe too much.

end up chose 3 x which gives decent savings and again reduce the risk in terms of duration (5.5 years only) instead of 14 years++.

I didn’t obtain my credits from the same promotion you mentioned, such as the $88 offer.
In essence, I haven’t paid any cash into the wallet credit I currently hold.
So its $0 capital

 

[hereiam7788]

I didn’t obtain my credits from the same promotion you mentioned, such as the $88 offer.
In essence, I haven’t paid any cash into the wallet credit I currently hold.
So its $0 capital

then it is individual specific situation not applicable to all, no point to discuss and mention to be frank.

 

[Habrosus]

Why not give eight 5G plan at S$14.8 a try? If you like it and then you can wait for the one to one top-up offer to use it at S$7.4 per month effective price.

You can downgrade to 4G S$8 before the one to one offer.

I've done that. But that one time when my call using Simba line (data set from Eight 5G) got disconnected (and other party couldn't call me), was when the Eight line went completely dead suddenly. Otherwise it's 5G all the while when I was at said location.

But I might just continue with Eight 5G, since I find it a hassle having to call Maxx for stuff, rather than email to Eight and visiting their service centres.

I might keep a Maxx line for my primary phone too, just in case.

Let's see what 2026 brings.

 

[kun1he2]

Nope. i did not receive anything. Clearly they have screwed up already.. sigh

How about emails?
There should be one confirming your payment and another to pick up your SIM which mentions the number being ported as well as the temp number and activation code.

 

[Desmond_]

Woke up this morning and the line that i wanted to port still have signal. Also, the Eight SIM card is a pure data card which does not allow phone call to be made out.

I guess they probably faced an influx of porting in requests. I signed up for the port-in line on 28 Dec 2025 morning which was the last day of the Free 88 days promotion.

I faced this issue but mine was worst. 1st day self collect from shop, activated by shop. But went home no signal. ding dong here, ding dong there. took about 20+ days to solve the issue. Went to service center twice.

They void my 1st signup and ask me to signup again. Because they cannot just change the faulty sim card
However, they did promise to add the amount I paid for 1st sign up into 2nd sign up. Now pending for them to credit it into my account.

 

[gapboy]

Your New Year dinner is on us! Start the year smart by switching to eight. Save $90/year instantly when you bundle our 5G 1-Year Plan with Home Internet!

5G 1-Year Mobile Plan: Only $148 (U.P. $177.60)
Add-on 10Gbps Home Internet at $23.62 every month (U.P. $28.80). That’s 18% OFF!




Mvnos rocks !

 

[hereiam7788]

Your New Year dinner is on us! Start the year smart by switching to eight. Save $90/year instantly when you bundle our 5G 1-Year Plan with Home Internet!

5G 1-Year Mobile Plan: Only $148 (U.P. $177.60)
Add-on 10Gbps Home Internet at $23.62 every month (U.P. $28.80). That’s 18% OFF!




Mvnos rocks !

Actually the fibre home bb plan by eight is attractive. Eight users should consider actually.

 

[Sambuca78]

Happy 2026 everyone!

Wanna ask, my mama line is currently using eight $8 plan under my name, what's the easiest way to port her number to senior plan (eight or others)?

Thanks!