Eight Telecom discussion thread

[Jitter]

Means what? Does it mean $8 4g will become 5G?

 

[amazingone]

Means what? Does it mean $8 4g will become 5G?

It's just a bug, they are trying to convert existing $8 4G plan user by introducing $10.80 5G plan with the same benefits as the 4G plan.

 

[hereiam7788]

It's just a bug, they are trying to convert existing $8 4G plan user by introducing $10.80 5G plan with the same benefits as the 4G plan.

if this 'bug' stays, it will be good. Previously 'Z' MVNO also has the similar bug.

 

[xiaofan]

It doesn’t work on me
I renewed today immediately back to 4G
Your colleague is the lucky one

I downgraded to 4g and still getting 5g too. Also lucky

Indeed pure lucks. Looks like eight backend has some bugs and some users who downgrade from 5G to the S$8 4G plan still get 5G after the downgrade.

 

[shawnng]

Time for patching

 

[mac_oasis]

Is there still issues subscribing to esim with Eight via the website or need to head down to service ?

Remember previously many folks did not receive email after checking out.

 

[hereiam7788]

Is there still issues subscribing to esim with Eight via the website or need to head down to service ?

Remember previously many folks did not receive email after checking out.

i think it should be isolated case i guess. i can request eSIM QR to add the SIM, same for my the other friend.

 

[neptunesea]

guys ..do your 5G connection stutter several times a day?
mine m1 5GO true 5G..and eight 5G..
both SIM card on diff handset..

still these same symptoms..

4 5 or 6 times a day .. connection drops for a good 10-15 seconds..then auto reconnect...

I've noticed this since I first got eight 5G over 6 months ago. Looks like maybe authentication for eight isn't supported on 5G SA, so the phone drops to 4g, the once connected the network hands over to 5G SA.

Giga doesn't have this phenomenon.

 

[mac_oasis]

i think it should be isolated case i guess. i can request eSIM QR to add the SIM, same for my the other friend.

Good to know and thanks for the information!

 

[CPTMiller]

I've noticed this since I first got eight 5G over 6 months ago. Looks like maybe authentication for eight isn't supported on 5G SA, so the phone drops to 4g, the once connected the network hands over to 5G SA.

Giga doesn't have this phenomenon.

You mean nowadays you can't get 5G signal connection?

 

[hk7310]

update for all, who top up $28 during the Smart Home Tech Show held at Suntec City Convention Hall, the promotional credit $10 has been credited in my account this morning.

 

[amazingone]

update for all, who top up $28 during the Smart Home Tech Show held at Suntec City Convention Hall, the promotional credit $10 has been credited in my account this morning.

Not for me yet, eight said they are reviewing the process.

 

[I want to be Your Canary]

I am on 5G plan with eight mobile, but whenever i am at mrt stations during peak hours i lost connections despite everyone around me are still connected. Anyone experiencing similar circumstances?

 

[sibeiTrolled]

I am on 5G plan with eight mobile, but whenever i am at mrt stations during peak hours i lost connections despite everyone around me are still connected. Anyone experiencing similar circumstances?

Same experience.

It will reconnect back, but sometimes just stuck there and no net, with even airplane mode cannot fix.
Then mysteriously got connection after a while

 

[Mancunian2]

I am on 5G plan with eight mobile, but whenever i am at mrt stations during peak hours i lost connections despite everyone around me are still connected. Anyone experiencing similar circumstances?

Same experience.

It will reconnect back, but sometimes just stuck there and no net, with even airplane mode cannot fix.
Then mysteriously got connection after a while

Eight congestion at MRT stations are common occurences, probably due to too many users in the same vicinity

 

[tan9969]

Not for me yet, eight said they are reviewing the process.

Did eight mention by when they will credit the free bonus $10?

Later we didn't receive but for eight is case closed like nothing happen.
Thanks

 

[amazingone]

Did eight mention by when they will credit the free bonus $10?

Later we didn't receive but for eight is case closed like nothing happen.
Thanks

They sent an email that they have credited the bonus credit around noon yesterday, think this time round their process is messed up.

 

[tan9969]

They sent an email that they have credited the bonus credit around noon yesterday, think this time round their process is messed up.

Oh for you case closed.
Me not yet..no reply email.
Thinking to feedback to authority.
Thanks

 

[loganrunning]

guys ..do your 5G connection stutter several times a day?
mine m1 5GO true 5G..and eight 5G..
both SIM card on diff handset..

still these same symptoms..

4 5 or 6 times a day .. connection drops for a good 10-15 seconds..then auto reconnect...

Nope, not observed. Have been trying out the $10.80 5G for past few weeks. didn't notice interruptions when falling back/forward between 4G and 5G.

 

[Cyborg]

I was setting up Singpass on my mum’s new phone.
At one point, I was asked to enter an OTP, but I did not receive it.
I pressed re-send OTP, but I still did not receive it.
However, about six minutes later, both OTPs arrived.
There was a significant delay in response from Eight Telco, which is my first unpleasant experience with them.