Eight Telecom discussion thread

[therat]

I collect 2 free SIM card last mth. cannot use these to port over?

 

[therat]

How do I terminate my line with GIGA, if I don't want to port in?
GIGA customer service is none existence.

dont pay

 

[crystalnox]

I collect 2 free SIM card last mth. cannot use these to port over?

I think it’s only possible in person at their service centre for non new signup port-in.

 

[therat]

I think it’s only possible in person at their service centre for non new signup port-in.

They only have 2 service centre - Lucky Plaza and Ubi.
Best part only Mon to Fri 11am -7pm.

 

[crystalnox]

They only have 2 service centre - Lucky Plaza and Ubi.
Best part only Mon to Fri 11am -7pm.

Alternatively, you could theoretically cancel one line and sign up as new again with port-in.

 

[TyL3r_DuRd3n]

Hope cancellation can be done thru self-service or app.

 

[Habrosus]

Right now cancelation email to helpme@eight.com.sg or go to their service centre, Ubi or Lucky Plaza.

 

[xsoldix]

Yesterday sign up port-in kakis, any news?
My side no sound at all yet.

 

[Hamayuki]

They only have 2 service centre - Lucky Plaza and Ubi.
Best part only Mon to Fri 11am -7pm.

The service centre supports work life balance.

 

[sango65]

Right now cancelation email to helpme@eight.com.sg or go to their service centre, Ubi or Lucky Plaza.

Just received the email on the details for termination

Have replied to them

 

[carboy00]

signed up with eSIM this morning, porting my SIMBA line over, how many days will it take? anyone knows?


Read HWZ Forum Rules via Xiaomi 13T

 

[ngbc]

How do I terminate my line with GIGA, if I don't want to port in?
GIGA customer service is none existence.

How do I cancel my line?
Simply launch your giga app and go to the mega menu. Click on the option 'Cancel line' and follow the steps to cancel your line.

You can continue to enjoy giga's services till the last day of the current cycle and your line will be cancelled on the last day of your cycle. Do note that you will need to submit the cancellation request at least 3 working days before your next renewal cycle. You will receive a confirmation email once cancellation is successful. Do not cancel your line if you wish to port out of giga to another telco.

https://giga.com.sg/FAQs_Details.aspx?QuestionId=4780

 

[xsoldix]

signed up with eSIM this morning, porting my SIMBA line over, how many days will it take? anyone knows?


Read HWZ Forum Rules via Xiaomi 13T

i did it since yesterday, still waiting ...

 

[justwantto]

My experience below:

I went over to Eight service centre UBI at around 6pm today (surprisingly no queue) to port in from GOMO sim only plan (I am a new GOMO customer for just 1 week) to $8 Eight plan.
I had previously signed up for 2x $0 Eight plan and was told that I need to cancel 1 line in order to port in.
1 line cancelled on the spot and the staff issued a new sim card to me with temporary number.
Total took me 15 min as I asked a lot of questions, I paid the service centre $8 cash on the spot. Will follow up with a reply here on how long it takes to port over successfully. As of 9pm today, both my existing GOMO and the temporary Eight number are working.

Some pointers from the staff:
- the old sim card for the Eight $0 plan cannot be reused as it is tagged to that $0 plan. Port-in numbers in this case will receive a new sim card.
- it is better to top up instead of using credit card for recurring payment (not sure why though), and the staff gave me a name card with paynow and Whatsapp number to top up.
- if you are a new customer in your existing telco, make sure to check if there are any penalties if you port out within 30 days of new sign up, like Simba with its $30 penalty.
- the staff will also check your current existing telco's billing cycle, if the next renewal cycle is in 1 day's time, very likely the port over will fail and it is at your own risk (i.e. to settle with old telco and wasting $8 to use temporary number until next cycle).

Hope this helps in any way, and I will reply here once my number successfully port over from GOMO to Eight.

 

[otacon]

I tried this in a retailer shop, but will not go through unless you cancel 1 of your 2 free lines. Each IC can only have max 2 lines.

Also, retailer cannot help to cancel line, they told me need to go to service center at Lucky Plaza.

Or can cancel on line, but not immediate.

Anyone with different experience, please share.

I managed to port in without cancelling the line but I never got a confirmation email so I wonder if really went through

 

[mamashopsg]

Anyone manage to get golden number on eight sign up online?

 

[jtec14]

Fyi, those thinking to use esim with pixel 6a which is not indicated in their compatible list.

Just want to share data and sms working, haven't test calls.

 

[Modd-36]

Anyone manage to get golden number on eight sign up online?

You need to keep on scrolling until you see a number golden for you.
Some numbers are really nice though.

 

[Habrosus]

Anyone manage to get golden number on eight sign up online?

One man's meat is another man's poison.

What's golden to you may just be gray to someone else.

 

[Habrosus]

You need to keep on scrolling until you see a number golden for you.
Some numbers are really nice though.

Or scroll until crossed-eyes

If only their system let us key in a few digits to start with, like how Simba and Maxx do.