Only those who've encountered lousy chat support will understand where you're coming from, instead of going on about MVNO being cheap in customer support, etc.
Pathetic support from an MNO makes it all the more ridiculous and thus lousy. I've had my own fair share of such, thus feel Eight's alright already. Just head for Ubi where the boss serve with passion, if one can't wait for online processes.
Just last night? Don't kancheong. Things normally ironed out after 9 or 10am the next day. If not then action...