Eight Telecom discussion thread

[sango65]

Anyone $0 plan got disconnected? I think it's haven't reached 88 days and Eight tried to auto charge me and it failed. Now the line is dead. Data seems to be moving but nothing can be loaded..

maybe airplane mode first to reload the data?

If not, login to My Account at eight.com.sg and check if really expire

 

[Mancunian2]

Does Eight support wifi calling? No search result found on FAQ

my first 2 free 88 days SIM cards supported wifi calling; I tried and it worked
terminated both and ported in an existing number into an $8 plan

new $8 plan sim card no wifi calling option available
really is wtf edit : I tried on another phone and there is wifi calling option and it works

 

[tanchoo1]

Wah, just now go retailer do a port in. Scanned NRIC and getting the sim card. Go home put in the sim card and received sms say port in request failed from vivify to eight.. has been using the same NRIC for many port in no problem. Only eight has problem....hahaha..think most people experience this also.

IT system and process need to improve la....eight

Try logging in to Eight using your temporary number. It will show you the port in status and reason for the failure.

 

[~sabaisabai~]

Anyone $0 plan got disconnected? I think it's haven't reached 88 days and Eight tried to auto charge me and it failed. Now the line is dead. Data seems to be moving but nothing can be loaded..

my $0 still active. i signed up in mid july, for 88days

 

[OutBreak]

maybe airplane mode first to reload the data?

If not, login to My Account at eight.com.sg and check if really expire

The $0 plan expires tomorrow. I thought they said free for 88 days?

 

[~sabaisabai~]

The $0 plan expires tomorrow. I thought they said free for 88 days?

you signed up in aug? during the promo? did you key in the NDP promo code?
if no code means only 30 days free

 

[OutBreak]

you signed up in aug? during the promo? did you key in the NDP promo code?
if no code means only 30 days free

I signed up before Aug. I can't remember the exact date.

 

[Habrosus]

Anyone $0 plan got disconnected? I think it's haven't reached 88 days and Eight tried to auto charge me and it failed. Now the line is dead. Data seems to be moving but nothing can be loaded..

Have you already chosen a new/upgraded plan? If not it's impossible for them to try to charge you when they don't even know which plan you want. Charge what?

The $0 plan expires tomorrow. I thought they said free for 88 days?

If it's expiring tomorrow, why should it disconnect today?

Something else has gone wrong IMO.

 

[tanchoo1]

I signed up before Aug. I can't remember the exact date.

If you don't know the exact date, how are we going to help you in troubleshooting? Magic? Telepathy?

Check your emails and SMS, you may have received something from Eight on the day that you signed up.

 

[tanchoo1]

Have you already chosen a new/upgraded plan? If not it's impossible for them to try to charge you when they don't even know which plan you want. Charge what?


If it's expiring tomorrow, why should it disconnect today?

Something else has gone wrong IMO.

PEBKAC possibly.

 

[Habrosus]

Anyone $0 plan got disconnected? I think it's haven't reached 88 days and Eight tried to auto charge me and it failed. Now the line is dead. Data seems to be moving but nothing can be loaded..

Strange, what's there that made you feel "data seems to be moving"? What's the "nothing" that failed to load?

 

[Habrosus]

PEBKAC possibly.

One of the occasions when I went to the FB page looking for "entertainment", someone actually said received SIM card but couldn't activate... Didn't take note of number assigned/chosen during registration.

I think that's the ultimate so far.

Sure glad Eight finally stopped the $0 plan.

I'm thinking I should insert this in my signature here.

https://www.eight.com.sg/help

Nice?

 

[OutBreak]

If you don't know the exact date, how are we going to help you in troubleshooting? Magic? Telepathy?

Check your emails and SMS, you may have received something from Eight on the day that you signed up.

My bad. I checked my sms and I signed up on 8 Jun. Already reached 3 months.. time files!

 

[OutBreak]

Strange, what's there that made you feel "data seems to be moving"? What's the "nothing" that failed to load?

Mystery solved. It's has reached 3 months.

 

[Jurong640]

One of the occasions when I went to the FB page looking for "entertainment", someone actually said received SIM card but couldn't activate... Didn't take note of number assigned/chosen during registration.

I think that's the ultimate so far.

Sure glad Eight finally stopped the $0 plan.

I'm thinking I should insert this in my signature here.

https://www.eight.com.sg/help

Nice?

Please raise a ticket here to begin with and it might be answered within 3 working days.

 

[tanchoo1]

Mystery solved. It's has reached 3 months.

Thank you for getting back to us, that makes sense now.

Do you plan to continue with Eight? There's a "Top up $8 get free $8" promotion from now until 30 September 2024. Just top up to main balance using Hock Mobile (or other sellers) on Shopee, then login to your Eight account and choose the Double Eight plan. You can then also select whether you want to turn on Auto-Recharge or not.

 

[OutBreak]

Thank you for getting back to us, that makes sense now.

Do you plan to continue with Eight? There's a "Top up $8 get free $8" promotion from now until 30 September 2024. Just top up to main balance using Hock Mobile (or other sellers) on Shopee, then login to your Eight account and choose the Double Eight plan. You can then also select whether you want to turn on Auto-Recharge or not.

Hmmm maybe I should extend another 1 month?

 

[addict951]

问你们hor
So my line is still 88-day free mah.
I cannot top-up $8 (to get the free $8) now cos the 88-day free period will end and my line will be moved to the $8 plan immediately? 是这样的吗?

 

[tanchoo1]

问你们hor
So my line is still 88-day free mah.
I cannot top-up $8 (to get the free $8) now cos the 88-day free period will end and my line will be moved to the $8 plan immediately? 是这样的吗?

No, just top up to the main balance (not recharge) and it won't change your existing plan.

Also important not to change your existing plan yourself (by logging into Eight) until the 88-day free period is over, any plan you choose will overwrite the free plan immediately.

 

[tanchoo1]

Hmmm maybe I should extend another 1 month?

There's no one month. If you top up $8 to your main balance (until 30 September 2024) you will get another $8 free for a total of $16. That's two months on the double eight plan.