Eight Telecom discussion thread

[kitkat2]

no reply from eight since sunday. guess their online support is non existence.
my login otp is now using the activated number to login tho.

You could try to reinstall using the original QR code. I heard it should work only if reinstalling on the same phone.

 

[wongminmin]

You could try to reinstall using the original QR code. I heard it should work only if reinstalling on the same phone.

my 1 is not esim issue. is give wrong assigned number.

just curious when they going to reply my email.

 

[Aladdin Beast]

My sat night bonus are also in! Nice weather to sleep.

 

[ecommercenoob]

Saw only 1 time eight appear 5g. Is it trial 5g?

 

[mosmos]

Saw only 1 time eight appear 5g. Is it trial 5g?

Better disable 5g in phone, later connected but no data

I suspect those in train connected to 5G. Ytd 530-630pm i travelling from Clementi to lavender mrt, data flows perfectly

 

[tanchoo1]

my 1 is not esim issue. is give wrong assigned number.

just curious when they going to reply my email.

Why don't you just go down to their Ubi service centre to settle it instead of pointlessly complaining here over the last few days?

 

[tanchoo1]

no reply from eight since sunday. guess their online support is non existence.
my login otp is now using the activated number to login tho.

This one is user idiot. Ownself delete eSIM, now her problem become Eight's problem.

They can only issue a replacement eSim upon physical verification of NRIC etc due to security issues and account takeover concerns. She has to go down to their service centre to sort it out.

Too bad that she's overseas. That is her problem, not Eight's problem.

 

[sibeiTrolled]

Got my bonus as well.

Topped up on weekend noon

 

[vsvs24]

Bonus for Top up by shoppee DV tech on 15 Mar at 2.57pm came in at 11.40am.

Topup using MTech on 16 Mar not in yet

They doing in batches. Be patient.

 

[sibeiTrolled]

Not sure if this have been discuss before, anyone use both eight and giga before?
I know both use Starhub network, but since eight is cheaper than giga, will there be any case where in a congested area e.g. crowded underground MRT, they will give priority to giga and starhub users, causing slowness to eight users.
I'm a current giga 4G user, I don't need 5G, I'm thinking whether should I switch to eight since it's cheaper.

I was previously on giga 5g.

Personal opinion is it's the same, my usage is mostly NEL and CCL
And I don't get 5g in the tunnels, so why not. Since in the end it is still starhub

 

[sibeiTrolled]

This one is user idiot

They want cheap.
They want fast.
They want good.

But they refuse to understand what they buying or even read FAQ

 

[wongminmin]

Why don't you just go down to their Ubi service centre to settle it?

what if the user cannot go service centre during operating hours? there no hotline to call or online support available for that user?

for me, this is small issue. i can forgo and apply another line.
just curious how "supportive" their email.

 

[tanchoo1]

what if the user cannot go service centre during operating hours? there no hotline to call or online support available for that user?

for me, this is small issue. i can forgo and apply another line.
just curious how "supportive" their email.

Then you should port out. Eight is obviously not for you since you don't appear to want to proactively sort out the issues yourself and expect their email to provide all of the answers.

I write this not to be nasty, but genuinely wanting to find a solution for you. I can assure you that they will almost certainly not reply to your email, or they will take a very long time since it appears to be a more complicated case. So the best way going forward is just to go down to their service centre.

If you can't, then you should port out or just ditch Eight by throwing away the SIM card.

 

[ecommercenoob]

Bonus credited. Can sleep well liao muahahaha.

 

[hmyoth]

$28 Bonus In

 

[anthonygreenisreal]

Bonus credit is in for me.

 

[wongminmin]

Then you should port out. Eight is obviously not for you since you don't appear to want to proactively sort out the issues yourself and expect their email to provide all of the answers.

I write this not to be nasty, but genuinely wanting to find a solution for you. I can assure you that they will almost certainly not reply to your email, or they will take a very long time since it appears to be a more complicated case. So the best way going forward is just to go down to their service centre.

If you can't, then you should port out or just ditch Eight by throwing away the SIM card.

i post here cause some users are curious about their support. i not seeking help from u or doing any ranting but rather sharing user experience.

this forum isn't only u. there are other users who are concern.

i want to sign what is up to me. This is just my spare number.
We all are grown up, we know what we re signing up for.

eight want to reply anot is up to them... u're not their representative. lol

 

[gapboy]

i post here cause some users are curious about their support. i not seeking help from u or doing any ranting but rather sharing user experience.

this forum isn't only u. there are other users who are concern.

i want to sign what is up to me. This is just my spare number.
We all are grown up, we know what we re signing up for.

eight want to reply anot is up to them... u're not their representative. lol

Fierce statement but logical almost most MVNOs do not reply promptly on their WhatsApp / email. This has always been that way .. pay peanuts for peanuts.

For any critical issue best to go to their Agent or service center.

 

[maboklee]

Bonus credited in for me as well