Eight Telecom discussion thread

[Revolee993]

Does Eight have a minimum lock in period w/o penalty fees after port in or can we just port out immediately to another telco/mvno?

 

[jess_sy]

mine is not working too, at the start can work, after ported in for one day also can work then after that suddenly could not work since yesterday.

Did you email them ask?

 

[cjjj59]

I’m facing issues logging into my My Account. I can’t receive the OTP, and the passkey isn’t working either. My email hasn’t received any reply. I saw a Facebook comment under one of the posts where their CS suggested that the user visit the service centre. This is really frustrating. There’s no system in place, and the CS are just copying and pasting responses…..

 

[oric1]

I’m facing issues logging into my My Account. I can’t receive the OTP, and the passkey isn’t working either. My email hasn’t received any reply. I saw a Facebook comment under one of the posts where their CS suggested that the user visit the service centre. This is really frustrating. There’s no system in place, and the CS are just copying and pasting responses…..

Me too. Can't login using Passkey, OTP on the app or website this morning. Yesterday was ok.

Message: Something went wrong. Please try again later.

 

[A7997A]

Does Eight have a minimum lock in period w/o penalty fees after port in or can we just port out immediately to another telco/mvno?

Can cancel after 30days, but mention no termination fee. There have been some that port out under 30days with no charge.

 

[cracker]

Me too. Can't login using Passkey, OTP on the app or website this morning. Yesterday was ok.

Message: Something went wrong. Please try again later.

me just try to login ..
no issue.

 

[hereiam7788]

Did you email them ask?

i asked since yesterday and no reply from them even until now.

but just now suddently i can receive OTP already. i think must be something wrong with their system which they are fixing it, therefore they did not even reply.

 

[hereiam7788]

Does Eight have a minimum lock in period w/o penalty fees after port in or can we just port out immediately to another telco/mvno?

according to website, it is 2 months, else sgd20 penalty.

 

[hereiam7788]

i deleted the passkey to login to eight on my iphone becos there was issue with the login yesterday.

now i could not use the passkey to log in anymore. is there a solution to this? how can i re-create the passkey again?

i search online and ask chatgpt also none of the solution worked, as eight website login has no username and password but only OTP option, i cannot manually add as well.

 

[hereiam7788]

it is in the left menu under "profile". i also just successfully login with OTP amd create a new passkey.

is it? icic. will go and try it. thanks ya.

 

[jess_sy]

i asked since yesterday and no reply from them even until now.

but just now suddently i can receive OTP already. i think must be something wrong with their system which they are fixing it, therefore they did not even reply.

Just tried! Now can receive otp alr

 

[hereiam7788]

Just tried! Now can receive otp alr

yeah, it is not isolated case, obviously their website OTP function got prob haha.

 

[oric1]

Me too. Can't login using Passkey, OTP on the app or website this morning. Yesterday was ok.

Message: Something went wrong. Please try again later.

I too can login using OTP now but Passkey still can't login. Not sure my delete old Passkey and create new one or not.

 

[wlun228]

Just wonder ca. we reuse the eSIM QR code when we change a new phone?

Or must visit service Center to get a new qr code

 

[gapboy]

Just wonder ca. we reuse the eSIM QR code when we change a new phone?

Or must visit service Center to get a new qr code

in the faq

https://www.eight.com.sg/faq-esim

 

[Synnexo]

Me too. Can't login using Passkey, OTP on the app or website this morning. Yesterday was ok.

Message: Something went wrong. Please try again later.

I just managed to receive the OTP from Eight & change the login method to Passkey. Maybe u can delete the previous key, if u have, & generate a new one.

 

[cjjj59]

Finally, after 3 days of being unable to log in My Account on eight, the issue has been resolved!

 

[OutBreak]

in the faq

https://www.eight.com.sg/faq-esim

So troublesome. Must head down to service center.

 

[gapboy]

So troublesome. Must head down to service center.

it is what it is...penny for penny ..

 

[oric1]

I just managed to receive the OTP from Eight & change the login method to Passkey. Maybe u can delete the previous key, if u have, & generate a new one.

Thanks. I managed to solve the Passkey issue by deleting the Passkey from the Password app then login to Eight using OTP. After that register a new Passkey for Eight.



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