CASE is worse than a lame duck. You are better off filing a claim at the small claims tribunal. Take a chance that Samsung won't bother to send a representative to the mediation, and you win the case by default. When they don't bother to settle the judgement, just apply for enforcement. Congratulations! You will be the first in Singapore to go to Samsung office in Singapore to paste stickers (maybe at the center of their computer screens. If they peel it off than they are in violation of the law.
Many years ago, I bought a lbrand new laptop from the old Funan, and there an issue with the cover and retailer refused to exchange for a new one when I took it back the next day. immediately when to the brand's service center but they only want to repair it which I rejected as I had paid a premium for their laptop which was world famous for their quality and reliability. In the end I filed a claim at the small claims tribunal. They didn't send a representative on the day of the mediation and I explained my case to the mediator and he ruled in my favor. At the end a lady from the brand's office in KL called me to offer a new replacement. As they no longer have stock of the laptop with the same CPU I demanded a replacement with the latest CPU. The lady initially refused and I told her if I don't get at the minimum the same CPU or higher CPU I will go paste stickers at their Singapore CEO's resident which I can legally since it was rented by the company. I also emailed her an ARCRA information sheet listing the name and address of the CEO. So, a local employee send me a brand new laptop to my home a few days later. So don't them stone wall you if you believe you have been wronged.
Many years ago, I bought a lbrand new laptop from the old Funan, and there an issue with the cover and retailer refused to exchange for a new one when I took it back the next day. immediately when to the brand's service center but they only want to repair it which I rejected as I had paid a premium for their laptop which was world famous for their quality and reliability. In the end I filed a claim at the small claims tribunal. They didn't send a representative on the day of the mediation and I explained my case to the mediator and he ruled in my favor. At the end a lady from the brand's office in KL called me to offer a new replacement. As they no longer have stock of the laptop with the same CPU I demanded a replacement with the latest CPU. The lady initially refused and I told her if I don't get at the minimum the same CPU or higher CPU I will go paste stickers at their Singapore CEO's resident which I can legally since it was rented by the company. I also emailed her an ARCRA information sheet listing the name and address of the CEO. So, a local employee send me a brand new laptop to my home a few days later. So don't them stone wall you if you believe you have been wronged.
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