Generic Audio Driver Detected Issue

[Matrock5]

I had just changed my SSD, after installing Windows Home I discover that my sound/audio is not working.

I did a sound test and I could hear sounds and pass the test. However when I play YouTube it had sound like for few secs and then it went mute again.

Kept having the “Generic Audio Driver Detected” error. Please help appreciate it.im not sure what to do already.

1. I remove and reinstall the Conexant Audio driver under Device Manager from ASUS website. I updated the driver as well.

2. Reformat my pc once again, check all sound area if muted etc.

3. Search online for troubleshooting guides and follow all of them. Disable and enable the sound audio settings etc.

4. Right click to troubleshoot on the sound icon. Went to sound settings to disable all enhancements etc.

5. Followed this.
https://www.asus.com/support/FAQ/1015942/

6. I went online ASUS live chat but the agent can’t help to resolve. Previously I had sent in for diagnostic only my SSD is faulty.

 

[eric3743]

TS, seem that one problem solved another pop-up..

I prefer to use external speaker especially better & able to control the volume better.

Not my cup of tea...


May not be the correct section to seek on audio matter.. since Windows updates unable to get the correct driver.

Seek Mod to move to the correct section.



Really Asus headache.

 

[Matrock5]

Yes. I am starting a thread here as I am unsure if this is a windows 10 issue or updating of the BIOS would help?

Really ASUS headache.

Mod please move to the correct section apologies.

TS, seem that one problem solved another pop-up..

I prefer to use external speaker especially better & able to control the volume better.

Not my cup of tea...


May not be the correct section to seek on audio matter.. since Windows updates unable to get the correct driver.

Seek Mod to move to the correct section.



Really Asus headache.

 

[eric3743]

Yes. I am starting a thread here as I am unsure if this is a windows 10 issue or updating of the BIOS would help?

Really ASUS headache.

Mod please move to the correct section apologies.

Not many members read this section hence no response.

Hardware Clinic section more experts in various hardware.

As this is due to sound card or audio hardware matter.

Anyway i had reported to Mod to move to the correct section..

Lucky my Toshiba 3 laptops have no issue in hardware on Windows 10.
It auto update the correct drivers during installing Windows 10.

 

[ZrE0_Cha0s]

Try booting with a linux thrumvdrive to further confirm if it's a software or hardware issues.

 

[commach]

Thread moved to HWC.

 

[Koenig168]

From Device Manager, click on "Sound, video and game controllers", double-click on the audio device. Look under "General" and "Events" tabs for the error messages. "Driver" tab to update the driver for the device to the Asus driver rather than the MS generic driver.

 

[wwenze]

If you're using Firefox, use Chrome

If you're using Chrome, use Firefox

 

[Matrock5]

Yup. Thanks I did that too. I download the asus driver and manually reinstall or upgrade it both don’t work.

From Device Manager, click on "Sound, video and game controllers", double-click on the audio device. Look under "General" and "Events" tabs for the error messages. "Driver" tab to update the driver for the device to the Asus driver rather than the MS generic driver.

 

[Blindaim]

It seems that Conexant Driver not compatible with Windows 10 1803. Generic Window drivers will work but sound will break when OS auto update to conexant driver.

https://community.spiceworks.com/to...udio-drivers-won-t-install-on-windows-10-1803

Solution Driver at end of first post?
https://www.tenforums.com/drivers-h...new-used-laptop-pc-beware-conexant-chips.html

 

[Koenig168]

Looks like a Windows issue .....

The least painful solution will be to go for an external DAC. It is worth considering anyway as the sound will be better than your onboard audio.

 

[Matrock5]

The sound troubleshooting report shows issue not present for all. I tested the sounds in the troubleshooting mode and it was working. When I play YouTube it had sounds for a few secs before it stopped having the sound.

Sigh

 

[Matrock5]

Yes i think I get what you meant. I tested with Realtek audio and this conexant driver it break when it could play for a while. I uninstall and it auto updated conexant driver back.

Updates: I followed your link and updated one of the 3 driver links in the first post it worked initially but then the sound broke again will try again.

It seems that Conexant Driver not compatible with Windows 10 1803. Generic Window drivers will work but sound will break when OS auto update to conexant driver.

https://community.spiceworks.com/to...udio-drivers-won-t-install-on-windows-10-1803

Solution Driver at end of first post?
https://www.tenforums.com/drivers-h...new-used-laptop-pc-beware-conexant-chips.html

 

[yusoffb01]

you can buy usb sound card. Or if dont want to buy reinstall an older version of windows 10. if no problems, backup that driver using driver backup

 

[superzheny]

What mobo you using?

 

[eric3743]

What mobo you using?

TS is using laptop Asus ux303

> https://forums.hardwarezone.com.sg/115765923-post13.html

Now looking for > Recommendations for laptop Hopefully not ASUS

 

[hexenB]

TS is using laptop Asus ux303

> https://forums.hardwarezone.com.sg/115765923-post13.html

Now looking for > Recommendations for laptop Hopefully not ASUS

I believe TS is quite noob on software installation. Basically there are a few variants of UX303, like UX303LA, ux303UA etc, most likely he downloaded the wrong driver for his laptop.

 

[eric3743]

I believe TS is quite noob on software installation. Basically there are a few variants of UX303, like UX303LA, ux303UA etc, most likely he downloaded the wrong driver for his laptop.

As far as i had encountered when fresh install Windows 10 it will go online to get the correct version for all the necessary drivers detected.

There is no need to download unless for specific reason.
That is the component is not fully supported or known by Microsoft.
As most components manufacturer have to follow according to specification indicated by Microsoft.
Should there be any lapse by the manufacturer then this may happened.

If it is known bug or issue it will be widely announced in other forums &or blogs.
Internet is an interesting universe where info and details are available.

I believed in this case it could be some defect in the said component.

 

[Matrock5]

Help for Windows 10 Generic Sound driver issue

Hi i have been trying to resolve this for weeks and no matter what i do or try i just cannot get my sound back. I have tried to reinstall, update everything and gtried all solutions from the web. i am at my wits end now pls help

 

[xonix]

No head no tail, at least give the specs lah