Generic Audio Driver Detected Issue

[dryteletubby]

Boot a Linux distro from a usb stick and see if sound works? If not is probably a hardware failure

 

[eric3743]

No head no tail, at least give the specs lah

Referring to TS previous thread;

> Generic Audio Driver Detected Issue

TS should follow-up on that thread for same topic.

If not should merge..

 

[haylui]

Try force install some drivers that are from same family and then update again?

 

[yusoffb01]

People already tell you get usb soundcard. If your onboard audio is faulty, no amount of reinstalling will solve the problem.

 

[commach]

Thread merged, please continue with the existing thread and not start a new thread for the same issue.

 

[commach]

Please tell us which model of UX303.

This is the UX303LN (FDH display) without touch screen.

 

[Matrock5]

Does buying this help? I just plug in and I can play sounds from YouTube etc??

you can buy usb sound card. Or if dont want to buy reinstall an older version of windows 10. if no problems, backup that driver using driver backup

 

[Matrock5]

Sorry. Mine is the Touch screen version. Should be UB. I’m at my wits end.

Please tell us which model of UX303.

This is the UX303LN (FDH display) without touch screen.

 

[Matrock5]

I did so. Can’t.

Try force install some drivers that are from same family and then update again?

 

[ZrE0_Cha0s]

Does buying this help? I just plug in and I can play sounds from YouTube etc??

Yes.
10char

 

[hexenB]

Sorry. Mine is the Touch screen version. Should be UB. I’m at my wits end.

UX303UB driver only up to 2015 Sep.

Ty this driver from UX310UA (Updated to 2017 Dec) :

https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/Audio/Audio_Conexant_Win10_64_VER8667757.zip

https://www.asus.com/Laptops/ASUS-ZenBook-UX310UA/HelpDesk_Download/

 

[Matrock5]

Thanks I will try later tonight really pray my sound card is not spoilt! Appreciate it

I upgraded my 6 years old Lenovo laptop with the same windows 10 and no issues with sound etc but this ASUS is giving me all sorts of problems.

UX303UB driver only up to 2015 Sep.

Ty this driver from UX310UA (Updated to 2017 Dec) :

https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/Audio/Audio_Conexant_Win10_64_VER8667757.zip

https://www.asus.com/Laptops/ASUS-ZenBook-UX310UA/HelpDesk_Download/

 

[Matrock5]

UX303UB driver only up to 2015 Sep.

Ty this driver from UX310UA (Updated to 2017 Dec) :

https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/Audio/Audio_Conexant_Win10_64_VER8667757.zip

https://www.asus.com/Laptops/ASUS-ZenBook-UX310UA/HelpDesk_Download/

Sorry the link does not work even when i go to the website.

This site can’t be reached
dlcdnets.asus.com’s server IP address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN

 

[hexenB]

Sorry the link does not work even when i go to the website.

This site can’t be reached
dlcdnets.asus.com’s server IP address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN

I can go into both links, no issue.

try another PC, or manually google search for "asus ux310ua", select ux310ua and win10-64bit

 

[Matrock5]

I can go into both links, no issue.

try another PC, or manually google search for "asus ux310ua", select ux310ua and win10-64bit

Thanks I managed to dl it but I just cannot install it. I tried clicking the exe file in the folder and also right click update the driver and uninstall from device manager.

I did a troubleshoot to play test sounds and it could play well and ok I am hoping it is not a hardware issue.

 

[Matrock5]

Managed to update the driver by clicking on update driver and chose from my local pc drive to the one from UX310. Starting there was sound but very soon the sound broke and went mute again. I guess something is wrong with the drivers.

I did a trouble shoot and sound test the sound could be played and heard thus I’m hopeful it’s not a hardware issue.

 

[hexenB]

I don't think its hardware issue, just play any mp3 songs randomly and see the sound ok.

Could be due to windows 10, are you using the same install media for asus and also lenovo laptop ?

you can also try fix 2 and fix 3 below :
https://www.drivereasy.com/knowledge/fix-audio-services-not-responding-windows-10-with-pictures/

 

[Matrock5]

Hi Thanks alot for your patience and help,

I tried and googled for many ways to resolve this. i have tried different drivers from ASUS to Lenovo and also Realtek. Initially i played youtube there was sound coming out but after few secs the sound would break and no more sound will be coming out. I have done uninstall, update drivers etc but nothing seems to work. Really at my wits end. I have also tried the method via the link you send at fix 1 and 2, basically i done my part to google and search for answers before coming here to seek experts help. Really regret buying ASUS laptop.

When i sent in my laptop to ASUS for diagnostics they mentioned that no hardware issue except for my harddisk which i have replaced.

I have a 6 years old lenovo laptop which was also upgraded to win 10 but no issues at all.

 

[jtjt00]

Time to move on, get a USB sound card as others say. No point continue grab on.

 

[Matrock5]

Time to move on, get a USB sound card as others say. No point continue grab on.

I am pretty unfamiliar with a USB sound card, e earlier pic i posted i had tried to read up on it but not much review i even look up youtube for the video review.

If i plug it in i can play sounds or music from my laptop via the usb sound card and resolve my issue? or after plugging in the usb sound card i still need to buy a external speaker and plug it in?