Genting FAQ - Part 3

[LIN_JOEL]

Try the sign up for a new account on their website below:

https://book.rwgenting.com/onelogin/registercustomer
During the form filling, enter your mum SG NRIC number (this is most likely the ID number used when your mum registered many years ago) under the Passport field.

After you submitted the Sign up, you will be prompted to verify the mobile number. Go through the verification process.

Once all completed, there should be an option to register or link your mum Genting Rewards Card number. Try that option to see if this works.

The link shows

401​

UNAUTHORIZED USER​

未经授权的用户​

I got the same issue as well.
Reset password send you OTP but forever cannot login, prompt for email verification when I did not received any.
Wanna signup new account but say email in use.

So I contact Genting via email and they did reply.

Dear Sir/Madam



Thank you for your email.



Kindly furnish us your below information for us to check further:



Resorts World Genting (RWG) Genting Rewards Card Number -

Name as per IC / Passport -

Date of Birth -

New IC number (Malaysians) -

Passport number(Foreigners/PR) -

Nationality -

Address -

Telephone or Handphone Number –

Email address -



Additionally, please answer one of the below security questions for authentication purpose.



a) When was your last usage of Genting Rewards Card, in month and year?

b) Where were the location and the name of the outlet that you last earned / redeem your points?

c) What is the promotional code for your latest complimentary offer from Resorts World Genting?



Thank you.



Best Regards,

Customer Feedback

Perhaps you can try email or call hotline?

 

[Cruiser 1973]

Cruise will back soon...rename as Resort World Cruise

 

[lilycll]

The link shows

401​

UNAUTHORIZED USER​

未经授权的用户​

I got the same issue as well.
Reset password send you OTP but forever cannot login, prompt for email verification when I did not received any.
Wanna signup new account but say email in use.

So I contact Genting via email and they did reply.

Dear Sir/Madam



Thank you for your email.



Kindly furnish us your below information for us to check further:



Resorts World Genting (RWG) Genting Rewards Card Number -

Name as per IC / Passport -

Date of Birth -

New IC number (Malaysians) -

Passport number(Foreigners/PR) -

Nationality -

Address -

Telephone or Handphone Number –

Email address -



Additionally, please answer one of the below security questions for authentication purpose.



a) When was your last usage of Genting Rewards Card, in month and year?

b) Where were the location and the name of the outlet that you last earned / redeem your points?

c) What is the promotional code for your latest complimentary offer from Resorts World Genting?



Thank you.



Best Regards,

Customer Feedback

Perhaps you can try email or call hotline?

Try from main website and click on the Sign Up link on the top dropdown menu.

https://rwgenting.com/

 

[NightWish_]

I shall try again tmr. I called Genting hotline just now but they say they cannot do anything regarding website, ask me to email them. The best they can do is book via phone for me


Read HWZ Forum Rules!

 

[vaxvms]

guess now only can choose z club up direct

where are all the solitaire or solitaire suites bus ?
hiding in dessert ? haha

 

[ghregular]

fr what i observed
u must link your email to the mobile

 

[PC]

Anyone took plane back? I plan to take bus there and take plane back.

Pre-covid my route is take bus from Awana bus terminal to KL sentral, then have lunch at KL sentral before taking bus to KLIA2. but the bus timing seems weird now. Saw genting express bus to KL sentral needs 1hr 57min, which is so weird, by right 1 hr can reach.

 

[msdes4]

Hi, can i check anyone know what's the difference between these two "First world Hotel Y5 Triple Room and "Member Special - Y5 Triple"?

Am trying to book a room using GP points and the GP between these two type is more than 300 difference!
Appreciate anyone who knows as this is my first time logging in to try to book online.
TIA!

 

[ghregular]

Anyone took plane back? I plan to take bus there and take plane back.

Pre-covid my route is take bus from Awana bus terminal to KL sentral, then have lunch at KL sentral before taking bus to KLIA2. but the bus timing seems weird now. Saw genting express bus to KL sentral needs 1hr 57min, which is so weird, by right 1 hr can reach.

fr kl sentral to airport is abt an hour. if 2hrs, it shld be fr awana. chk the timing properly. what i used to do is take go genting bus fr awana to kl sentral then take express train to airport. although train cost is rm55 it's smoother.

 

[eugenelite]

fr kl sentral to airport is abt an hour. if 2hrs, it shld be fr awana. chk the timing properly. what i used to do is take go genting bus fr awana to kl sentral then take express train to airport. although train cost is rm55 it's smoother.

Same here. I prefer this combo. If early or late flight, then will take grab or if uncle lim gives me good returns. But I still prefer to break up my journey.

Use touchngo to pay 20% discount rm44 one way or 80 2way

 

[vaxvms]

Hi, can i check anyone know what's the difference between these two "First world Hotel Y5 Triple Room and "Member Special - Y5 Triple"?

Am trying to book a room using GP points and the GP between these two type is more than 300 difference!
Appreciate anyone who knows as this is my first time logging in to try to book online.
TIA!

same room type lah

thats why member special price mah haha

 

[PC]

fr kl sentral to airport is abt an hour. if 2hrs, it shld be fr awana. chk the timing properly. what i used to do is take go genting bus fr awana to kl sentral then take express train to airport. although train cost is rm55 it's smoother.

Yup the 2hr is from genting to airport. Took aerobus before. Checked carefully but the genting bus still shows awana to kl Sentral is 1hr 57min, trying to find more info if it goes to other place also that's why longer.

 

[ghregular]

Same here. I prefer this combo. If early or late flight, then will take grab or if uncle lim gives me good returns. But I still prefer to break up my journey.

Use touchngo to pay 20% discount rm44 one way or 80 2way

oic didnt know touchNgo has that discount!

 

[Justin_T]

Bro - some questions:
1) for check-in into hotel, do they need us to show the MySejahtera and vaccination status?
2) Which hotel u put up at? If use automated self-check in at FWH, how wud they verify the MySejahtera info ie. Vax status etc...?
3) Were u required to update yr Genting Card at customer service with new vax status info?

Thx in advance!

1) nope the check in counter didn't ask for our vaccination status. Neither did they asked if we have downloaded Mysejahtera.

2) stayed at FWH but when we reached the automated self check in was down and we used the manual check in counters.

3) Nope, there is no need to update any vax info nor Q at the counter. Just went in and play. There are a long line of identical mysejahtera QR code outside the casino entrance for you to scan but at least 90% ignore and there isn't any checks before entry as well.

4) The vibe at Genting is slowly coming back but there are still some "teething" issues among the staff. For eg, since the Awana Skyway is closed for maintenance till late April, when enquiring on if there is any way for us to reach GPO, we received 3 conflicting answers from 3 dffierent staffs:

-Staff A told us that we can take the "old" Genting Skyway down to the bus terminal and there's a free hourly shuttle bus that will bring us to GOO

- Staff B told us that there is a free shuttle from the new bus terminal to GPO but when we reach the terminal theres no such shuttle in sight and enquiries with staff at the terminal also say no such shuttle exists.

- Finally Staff C at the Genting skyway told us that there isn't any shuttle from anywhere to GPO and our only option is to either drive down, hire a cab or grab.

5) For those looking to visit the new outdoor theme park, they are still in a "soft opening" phase and not all rides might be available

 

[Justin_T]

guess now only can choose z club up direct

where are all the solitaire or solitaire suites bus ?
hiding in dessert ? haha

I chatted with the transtar driver on the way back and I found out the following:

1. All express tour buses will use Woodlands to cross until at least 1st May

2. Solitaire will come back "soon" currently only super coach and Z club running the route to Genting and Super coach running the route to KL. If you follow transtar FB, you can see post advertising the hiring of bus cabin crew which I assume will be for the solitaire service

3. For Z club, currently we still have to change bus at Malaysia custom cos apparently Z Club buses still does not have approval to enter SG until at least the last week of April. On the return trip which was on Z club, we changed to a standard transtar cross border bus at Malaysia custom which then take us to Jurong East - Sengkang and Tampines in that order. Currently only Super coach have approval to enter Singapore.

4. For Z club there is no FnB service onboard and we stopped at the "new" Yong Peng. Apparently the Lucky garden one has closed down during the pandemic.

Will update this coming week to see if Z club can enter SG without the need to change bus.

 

[givansingapore]

I chatted with the transtar driver on the way back and I found out the following:

1. All express tour buses will use Woodlands to cross until at least 1st May

2. Solitaire will come back "soon" currently only super coach and Z club running the route to Genting and Super coach running the route to KL. If you follow transtar FB, you can see post advertising the hiring of bus cabin crew which I assume will be for the solitaire service

3. For Z club, currently we still have to change bus at Malaysia custom cos apparently Z Club buses still does not have approval to enter SG until at least the last week of April. On the return trip which was on Z club, we changed to a standard transtar cross border bus at Malaysia custom which then take us to Jurong East - Sengkang and Tampines in that order. Currently only Super coach have approval to enter Singapore.

4. For Z club there is no FnB service onboard and we stopped at the "new" Yong Peng. Apparently the Lucky garden one has closed down during the pandemic.

Will update this coming week to see if Z club can enter SG without the need to change bus.

I'm taking the Z Club up to Genting now.

 

[Justin_T]

I'm taking the Z Club up to Genting now.

Swee bro, so that's mean they have approval to enter SG le

PS give FR, frankly Genting changed a quite a fair bit in the last 2yrs...

 

[beanstalk6]

4. For Z club there is no FnB service onboard and we stopped at the "new" Yong Peng. Apparently the Lucky garden one has closed down during the pandemic.

How is the new Yong Peng place? Better food than Lucky Garden?

 

[givansingapore]

Swee bro, so that's mean they have approval to enter SG le

PS give FR, frankly Genting changed a quite a fair bit in the last 2yrs...

For night coach, unfortunately we did not stop by Yong Peng as the driver claimed the eating place is closed at night. The coach reaches First World Hotel at the new coach terminal. Took a little bit of time to navigate to the first world plaza.

 

[Justin_T]

How is the new Yong Peng place? Better food than Lucky Garden?

Ehhh won't say its better food but it's a lot cleaner? Thou the choices are much more limited than at lucky garden. Basically there's:

1. A stall selling the hotplate rice/noodle with black pepper chicken

2. A fishball/Yong tau fu store

3. A stall selling snacks and ramly burgers

4. A small supermarket/convenience store

Many of the old favourites of the old lucky garden like the steamed peanuts are not found in the new place.

Ps thinking back I don't think it's really "new" as I remember stopping by this Yong Peng rest stop a few times in the past (especially when the former lucky garden was overcrowded.)

We passed by the old lucky garden on the way to this new rest stop and saw it completely deserted and in a pretty sad state.

For night coach, unfortunately we did not stop by Yong Peng as the driver claimed the eating place is closed at night. The coach reaches First World Hotel at the new coach terminal. Took a little bit of time to navigate to the first world plaza.

Enjoy Genting bro and hope you huat gao gao. Can confirm that the "new" Yong Peng seems to be closed at night. So for those kakis taking nite buses, it might be better to stock up on some snacks and drinks at the 24hr convenience store located at the bus loading bay after clearing Malaysia custom at Woodlands.

Yes the new FW bus terminal is pretty foreign and one basically have to take the escalator up and will reach the halal food court, take one more escalator up and you will end up right Outside DTF and entrance to the Sky casino.

**Ps: for transtar buses, they still depart from the former Resort Hotel B5 area and not at the Bus terminal.

***Ps2: the entire resort hotel (less B5) is currently closed for renovations.