Genting FAQ - Part 3
- Thread starter klky2009
- Start date
Can see but got no complimentary room.
meridian
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Can see liao, only got free room up to highland (formerly resort hotel) and 1st world superior deluxe
kevinlaikf
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Web/App Login busy since 3pm.
I just phone call their hotline twice, press ** for non-msian, wait on-hold for almost 30+20min on speaker and gave up. Phone Hotline: +60-3-2718-1118
Then I try again few min later, but now i key in my 10-digit membership number, i got connected with customer service within 1 mins. Follow-up second call using membership number also under 1min pickup call for my other Feb-Mar booking.
Perhaps system detect my higher membership from 10digit membership, priority pick up call? or coincidence?
New ruling, every call can book 4 booking, or one 7-days-block, per call.
Total I made 4 different bookings in a first call, 3 more booking in second followup call.
All my rooms RW Hotel premier, mostly 4D3N Fri-Mon, some 3D2N checkout on Sunday, all complimentary FOC, request (no guarantee) High Floor near lift.
Tips using App/Web, never select GP, Use Cash/MYR as currency, it will show 0 for comp room.
I just phone call their hotline twice, press ** for non-msian, wait on-hold for almost 30+20min on speaker and gave up. Phone Hotline: +60-3-2718-1118
Then I try again few min later, but now i key in my 10-digit membership number, i got connected with customer service within 1 mins. Follow-up second call using membership number also under 1min pickup call for my other Feb-Mar booking.
Perhaps system detect my higher membership from 10digit membership, priority pick up call? or coincidence?
New ruling, every call can book 4 booking, or one 7-days-block, per call.
Total I made 4 different bookings in a first call, 3 more booking in second followup call.
All my rooms RW Hotel premier, mostly 4D3N Fri-Mon, some 3D2N checkout on Sunday, all complimentary FOC, request (no guarantee) High Floor near lift.
Tips using App/Web, never select GP, Use Cash/MYR as currency, it will show 0 for comp room.
Last edited:
kevinlaikf
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- Jul 19, 2000
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Phone booking the best.. the customer service usually find the best deal (best room) for you.
Just tell him/her u want best comp room in either RW or GG.
Call using Simba or telco with free IDD mins.
RWG Phone Hotline: +60-3-2718-1118
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