if you had an assigned host, he can help u do all the checks.. and requests..
I just chatted with him once, somewhat complained that I very long time no received FREE complimentary concert tickets, and in the next few weeks, I got total 4 pairs of VIP tickets, previously I got only PS1 tixs from 2018-2022.
And one time, probably a noob cashier, said I don't have lucky money for the voucher printed minutes ago, but I called my host to verif, I passed him the phone to talk to cashier and I got my free money as per voucher stated dates.
Use your available help from your host, he can make magic happened.
Sent from my friend's mobile phone.