Global Warranty issue

[Apparatus]

I'm thinking of getting the ASUS UX501vw laptop model from the US with global warranty of course. This laptop is not available in Singapore now. The current model is the ASUS UX501jw

However, after reading the global warranty terms and conditions there's one that strikes me to cancel my thought in purchasing the laptop.

Now, here's what it said. If the item is spoil and covered by the global warranty the service centre in the country has a right to replace with a SIMILAR part if the original part is not available.

Ok, if I have the UX501vw here now and its spoil then ASUS Singapore will replace the spoil part with a similar part since the vw model and its spare parts are not here yet. Which means very likely they'll take it from the jw model. I believe ASUS Singapore will not airfreight the original part in just for your sake and you also will not want to wait for so long if you are in urgent need of your laptop, right?

If the spoil part is having the same part number as the similar replacement part then it's fine since ASUS will get the part from the same pool. What if they do not have the same part number but are similar? Will there be continuous or intermittent problem later on?

I suppose this is a risk to buy from overseas with global warranty and this will also apply to other manufacturers too.

What do you all think?

 

[addicted-addiction]

Lol bro, I already warned you about this last year when you posted about the Samsung ativ..

Depending on which part needs to be serviced, they cannot simply just take from the JW model due to compability issues (4th vs 6th gen etc)

They will likely ship the required parts in from tw, then you will out of luck and PC for the next few weeks. At most charge you a service charge on top of repair or deny your service completely.

For reference to old thread.... http://forums.hardwarezone.com.sg/n...inch-4k-screen-skylake-processor-5223176.html

 

[nokiatech]

I'm thinking of getting the ASUS UX501vw laptop model from the US with global warranty of course. This laptop is not available in Singapore now. The current model is the ASUS UX501jw

However, after reading the global warranty terms and conditions there's one that strikes me to cancel my thought in purchasing the laptop.

Now, here's what it said. If the item is spoil and covered by the global warranty the service centre in the country has a right to replace with a SIMILAR part if the original part is not available.
..

I suppose this is a risk to buy from overseas with global warranty and this will also apply to other manufacturers too.

What do you all think?

Asus sometimes uses different model numbers for similar laptops models . ( I use specifications as a basis of comparison ) .

Look at the notebook forums , sometimes the same laptop specs is depicted by different model numbers in different region.

So IMO, the "similar" part is equivalent to the "original"part.

There is no reason why Asus would fit a replacement part that is not compatible with your laptop.

I have previously purchased several Asus laptops from overseas, and added a Global warranty. In one service incident , they took 12 days to ship the spare part from Taiwan to Singapore . I m ok with that .
YMMV.

 

[Apparatus]

Asus sometimes uses different model numbers for similar laptops models . ( I use specifications as a basis of comparison ) .

Look at the notebook forums , sometimes the same laptop specs is depicted by different model numbers in different region.

So IMO, the "similar" part is equivalent to the "original"part.

There is no reason why Asus would fit a replacement part that is not compatible with your laptop.

I have previously purchased several Asus laptops from overseas, and added a Global warranty. In one service incident , they took 12 days to ship the spare part from Taiwan to Singapore . I m ok with that .
YMMV.

I'm not saying ASUS would fit an incompatible part. What I said was in the global warranty it's stated that ASUS can replace a similar part if the original part is unavailable in the country.

The question is whether the similar part has the same part number as the original part? I doubt so otherwise ASUS would have said to use the original part.

ASUS can fit a similar part but will the similar part perform the same as the original part without continuous or intermittent problem? That's the concern.

 

[nokiatech]

The question is whether the similar part has the same part number as the original part? I doubt so otherwise ASUS would have said to use the original part.

ASUS can fit a similar part but will the similar part perform the same as the original part without continuous or intermittent problem? That's the concern.

Why would a person be concerned about the part number ? Surely substance takes precedence over form ?

For example :

1) The original 500 gb sata 3 Seagate HDD fails .
Asus replaces it with a 500gb or 750gb sata 3 Hitachi HDD.

2) The original Mircon 8 Gb ddr3 RAM fails.
Asus replaces it with a Samsung 8 Gb ddr3 RAM.

In both cases, the replacement part number will always be different from the original .
Yet there will be little effect on functionality.

If the problem is too major , e.g. Asus needs to swap the whole motherboard , I m fairly certain they will ship in the original motherboard replacement.

I consider Asus a tier 1 brand , so I m quite confident of their service standards .

If one views the above "risk" as too great , then perhaps it may be more prudent to buy local.

 

[Apparatus]

Re

Why would a person be concerned about the part number ? Surely substance takes precedence over form ?

For example :

1) The original 500 gb sata 3 Seagate HDD fails .
Asus replaces it with a 500gb or 750gb sata 3 Hitachi HDD.

2) The original Mircon 8 Gb ddr3 RAM fails.
Asus replaces it with a Samsung 8 Gb ddr3 RAM.

In both cases, the replacement part number will always be different from the original .
Yet there will be little effect on functionality.

If the problem is too major , e.g. Asus needs to swap the whole motherboard , I m fairly certain they will ship in the original motherboard replacement.

I consider Asus a tier 1 brand , so I m quite confident of their service standards .

If one views the above "risk" as too great , then perhaps it may be more prudent to buy local.

For manufacturing (whether PCB, computer parts, electronics etc) everything goes by part number. If you want to buy a part from the manufacturer you'll need its part number. If your ASUS PC's SSD is spoil the replacement part by the manufacturer will be the same as the original part unless you agree to accept a part which is different from the original part. Example if the Samsung SSD in your ASUS PC is spoil then you have to right to reject a Seagate SSD given to you unless you accepts it.

However, if you buy on your own outside it's a different story again like replacing a Seagate SSD by a Samsung SSD. Also, buying the same replacement part from the outside shop may not require the part number as the sales person already knew the right part for your PC.

Specifications is so wide and whether the manufacturers comply FULLY to them is one issue that causes intermittent performance. Using the original part is a safest way unless the manufacturer can assure that using a substitute part is equally safe.

 

[nokiatech]

If your ASUS PC's SSD is spoil the replacement part by the manufacturer will be the same as the original part unless you agree to accept a part which is different from the original part. Example if the Samsung SSD in your ASUS PC is spoil then you have to right to reject a Seagate SSD given to you unless you accepts it.

However, if you buy on your own outside it's a different story again like replacing a Seagate SSD by a Samsung SSD. Also, buying the same replacement part from the outside shop may not require the part number as the sales person already knew the right part for your PC.

.

In the above example
I m fairly certain you CANNOT reject the Seagate SSD for the Samsung SSD .

Asus will need to make allowance for stock availability, technological changes , costing , supplier viability etc .
Accordingly ,Asus lawyer will have drafted the sales T & Cs to allow for "equivalent" parts .

What IF Samsung has closed down or What IF Samsung has left the SSD business and Asus cannot get supplies of Samsung SSD ?
So Asus will be in breach of contract if they supply u a Seagate SSD ?? I really doubt so..


I don't know why we are discussing buying parts from "outside shop" when the subject matter is about Warranty issue .

Anyway , have fun with your (potential)
local purchase .
The CEEE show is coming soon.
Cheers