Google Pixel 10 series

[TomCool]

5 more days.....

Becomes already

 

[limmk]

 

[limmk]

Spoiler: new 15% code:

teampixelsg

 

[elementz]

Google support is like talking to a brick wall. That's why I told you to write direct to CEO. It's a direct escalation to the higher level CS. You got present you case properly with screenshot attached right?

Google support is horrendous. I bought a pixel watch 3 from them, and when got issues you gotta contact some online support. They put you through many different person (you have to explain your issues all over again) and they all asked you to do the same thing - reset your watch. When I told the 4th customer support I have reset my watch 3 times previously and it doesn't work, he just told me to "please cooperate with me in order to help me resolve your issue".

After seeing that I didn't give up after multiple rounds, they finally decided to take my watch back for evaluation, but you gotta fill up multiple forms and send pictures and videos to explain your issues. But at least they send me a refurbished watch as a replacement about 2-3 weeks after that.

 

[fkchon]

Spoiler: new 15% code:

teampixelsg

can you combine this withe the credit from a new phone purchase?

 

[rinchan22]

can you combine this withe the credit from a new phone purchase?

credit is like cash so you can use it together

 

[anthonygreenisreal]

Google support is horrendous. I bought a pixel watch 3 from them, and when got issues you gotta contact some online support. They put you through many different person (you have to explain your issues all over again) and they all asked you to do the same thing - reset your watch. When I told the 4th customer support I have reset my watch 3 times previously and it doesn't work, he just told me to "please cooperate with me in order to help me resolve your issue".

After seeing that I didn't give up after multiple rounds, they finally decided to take my watch back for evaluation, but you gotta fill up multiple forms and send pictures and videos to explain your issues. But at least they send me a refurbished watch as a replacement about 2-3 weeks after that.

Yeah it's painful dealing with them. I keep explaining I have attempted the steps before and they keep like a robot insisting I go through until I have to show them the screenshots as proof and have to "beg" them to escalate to next step someone who can hopefully move the issue. Obviously they google support has no capability and resource to help yet they keep wasting time from actually helping.

 

[Navillera]

Yeah it's painful dealing with them. I keep explaining I have attempted the steps before and they keep like a robot insisting I go through until I have to show them the screenshots as proof and have to "beg" them to escalate to next step someone who can hopefully move the issue. Obviously they google support has no capability and resource to help yet they keep wasting time from actually helping.

They’re hopeless and now they’re flagging my account because I can’t even order a single Pixel 9 Peony for my own use. Gets forcefully cancelled immediately.

 

[chari-men]

Yeah it's painful dealing with them. I keep explaining I have attempted the steps before and they keep like a robot insisting I go through until I have to show them the screenshots as proof and have to "beg" them to escalate to next step someone who can hopefully move the issue. Obviously they google support has no capability and resource to help yet they keep wasting time from actually helping.

This actually sounds like GOMO tech support lol ..

 

[anthonygreenisreal]

They’re hopeless and now they’re flagging my account because I can’t even order a single Pixel 9 Peony for my own use. Gets forcefully cancelled immediately.

Are you able to use only your google store credit?

 

[Navillera]

Are you able to use only your google store credit?

Cannot, they just block and cancel..

 

[limmk]

can you combine this withe the credit from a new phone purchase?

Yes

 

[anthonygreenisreal]

Cannot, they just block and cancel..

Same as me sia. Even though one of my card has been verified and I have sent them ID verification.

 

[Navillera]

Same as me sia. Even though one of my card has been verified and I have sent them ID verification.

I did that like at least 5 times hahaha yeah with my IC and credit card. Don’t understand why when I’m just using credits. Then now they just straight up forcefully cancel all my orders immediately.

 

[Loser]

I did that like at least 5 times hahaha yeah with my IC and credit card. Don’t understand why when I’m just using credits. Then now they just straight up forcefully cancel all my orders immediately.

What they doing sia...

 

[tazy_tazy]

Cannot, they just block and cancel.

Cannot, they just block and cancel..

Actually what happen? Did you purchase alot of phones for credit ?

 

[Shadowz1984]

I did that like at least 5 times hahaha yeah with my IC and credit card. Don’t understand why when I’m just using credits. Then now they just straight up forcefully cancel all my orders immediately.

Probably cancelled by their system automatically.

 

[Navillera]

What they doing sia...

Don’t know, wrote in to google too. Don’t know why they flagged a loyal pixel fan

 

[Navillera]

Actually what happen? Did you purchase alot of phones for credit ?

Not for credit ba.. I ordered Fold and XL during preorder era. Then I sold my Jade XL for iPhone after I claimed my 1 year of Google AI Pro. So during the birthday sale I thought I could buy back my Jade XL to try again because I missed it. Then wanted to buy base Pixel 10 to try out too. Then during the birthday sale era they started to flag my account already. Plus my 2nd XL did not come with the $639 credit as promised.

 

[Navillera]

A bit heartbroken and disappointed considering I bought my first Google phone Nexus 5 as a student and bought multiple Nexus phones and started my Pixel journey since 2 XL, first time getting flagged

Update: they just cancelled my Fold order as well.