I kena before also, my late dad's phone bill. I thought we cleared his bill already but still got some excess amount which we didn't know. They asked me to clear and pay legal fees, I told them I will clear the excess but I won't pay legal fees, dont waste my time. I asked if they sent me any message to remind, they said they did, I asked which number you sent to, SH replied, we sent it to your Dad's number. I said my Dad's number already terminated, how to receive your SMS? lol ... Really damn jialat, I asked the CSO to repeat this sentence himself, which part of the answer he gave me made sense? I think some escalation then legal fees was waived.