Yes exactly my thoughts. There isn't any videos on how to fix it either better not do it else it screw it up further.
They quoted me $80 an hour but also said most repairs take only an hour. Not sure if they charge by per minute or per hour and also if the parts used are included in the price.
As i have no knowledge on this do u think its a reasonable price?
Bought from an overseas website as well so no warranty but the machine is about 1.5 yrs already anyway doubt warranty from spinelli covers so long either.
Any other repair places u guys know?
First, you should stop using the machine immediately since high voltage + hot water leak + metal is highly dangerous.
I am a bit surprised that the machine did not strip your house's power since all power outlets in Singapore are running on GFCI. You mentioned the machine was bought oversea, I guess with different type of plug, make sure the machine is grounded for safety reason.
If the leak is due to the heating element gasket as pointed out in earlier post, which I think it likely is, it will be fairly easy to fix, you just need the right tools for the job.
First, get a caliber ($2 at Daiso) to measure the thread size of the heating element.
Go to hardware store or homefix and find a tubular spanner of the same size (looks like this:
https://autocon.biz/image//Eastman 2/Spanner E-2016.jpg)
Unplug the 2 leading wires connected to the heating element and any other wires nearby and use the spanner and a long screw driver sticked to spanner to tighten the heating element.
Chances are it can be loosened due to different thermal expanding rate. I think it is more likely the case as the gasket should not be damaged in the machine this young.
IMPORTANT: when tightening the heating element with the spanner, you should find a way to keep the boiler stay still as you might bend the pipe connecting to the boiler creating another leak.
If you need to buy a new gasket, use ezbuy as the forwarder, the shipping cost will be much lower but you might need to wait a few more days.
If you have any questions I will try my best to help.