everyoneall
Junior Member
- Joined
- Dec 21, 2015
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Better dun use GrabPay MasterCard for transactions that the final amount may be different, from initial hold amount; or worst transactions that may be refunded.Anyone tried taking cab using comfort app street hail function using grabpay? How come as soon as when I pair my ride, they deduct $20 from my card when the journey has not ended yet? Then when the journey ended, the receipt churn out is more than $20? Is this normal?
Last week, I used GrabPay MasterCard for ComfortDelgro Street Hail function. It charges a $20 to my GP MC. However, due to some issue, I changed to other bank's credit card to pay at the end.
ComfortDelgro insists the initial $20 charge is just a hold amount, and not final charge, won't be posted. However, GrabPay MC already deducted the $20, and never refund back he $20 charge back to my account.
I reported to Grab Support. Now, Grab Support makes me proof the amount will not be posted by ComfortDelgro.
Previously, I made a purchase with GP MC also. After that there's a refund. Grab doesn't automatically returns the refunded amount to me. I had to proof with the merchant's emails, to proof that the charge amount has already been refunded by merchant. Then Grab finally willing to return the refund amount back to me.
Other banks would have automatically tracked the refund and return the amount automatically. But, Grab won't. It becomes customer's responsibility to proof the refund instead.
