GRABPay MasterCard

[reddevil0728]

waiting for their response, but according to their limits, i'm in full compliance

So in other words it fixed itself after a few days? Funny because last week I was able to make 2 transactions to same merchant totaling yo $7000. No issues topping up using UOB card and making the PayNow QR payment

They system flags suspicious transactions easily.

 

[hyperbole]

likely too many transactions in large amounts to the same merchant. they do impose soft limits for reasons not known to us

 

[BRYSG7]

So I just tried a transaction to a different merchant, went through. So they definitely flagged only one merchant

 

[reddevil0728]

So I just tried a transaction to a different merchant, went through. So they definitely flagged only one merchant

Yep it’s the case

 

[BlackTortoise]

So in other words it fixed itself after a few days? Funny because last week I was able to make 2 transactions to same merchant totaling yo $7000. No issues topping up using UOB card and making the PayNow QR payment

ya, i ownself fix ownself by making abit top up here and there everyday, bloody customer service still put my case under review, knn.

 

[hyperbole]

dunno why they still running this service since they obviously don't like people to use it

 

[vsvs24]

They are there for certain purpose. Not for what you people are doing.

 

[hyperbole]

They are there for certain purpose. Not for what you people are doing.

i only use it for payments when amex qr is not accepted. not sure what you are insinuating.

 

[Henabi]

What are people doing with grabpay nowadays???

 

[BRYSG7]

They emailed me saying I reached the "weekly threshold" which they themselves dont know the threshold amount as its build into the system. Also said i would need to wait for 7 days before being able to perform any transactions again, which clearly isn't the case as i was able to pay a different merchant earlier.

Conclusion is they can impose any restrictions as they like and wont provide you with any resolution. Very unreliable as you wouldn't know when the "weekly threshold" would be met. I have been very cautious by topping up only what i plan to pay into the wallet, but this this happens

 

[reddevil0728]

What are people doing with grabpay nowadays???

there are use cases to earn 0.3% with uob absolute cashback

 

[hyperbole]

They emailed me saying I reached the "weekly threshold" which they themselves dont know the threshold amount as its build into the system. Also said i would need to wait for 7 days before being able to perform any transactions again, which clearly isn't the case as i was able to pay a different merchant earlier.

Conclusion is they can impose any restrictions as they like and wont provide you with any resolution. Very unreliable as you wouldn't know when the "weekly threshold" would be met. I have been very cautious by topping up only what i plan to pay into the wallet, but this this happens

just ask them to refund your top up since you cannot use it due to their mystery threshold

 

[BlackTortoise]

there are use cases to earn 0.3% with uob absolute cashback

UOB absolute card bill giro to HSBC EGA to earn 1%, so total 1.3% rebate, huat ahh!!!

 

[CrashWire]

They emailed me saying I reached the "weekly threshold" which they themselves dont know the threshold amount as its build into the system. Also said i would need to wait for 7 days before being able to perform any transactions again, which clearly isn't the case as i was able to pay a different merchant earlier.

Conclusion is they can impose any restrictions as they like and wont provide you with any resolution. Very unreliable as you wouldn't know when the "weekly threshold" would be met. I have been very cautious by topping up only what i plan to pay into the wallet, but this this happens

CSOs won't know what their risk management has put in.

 

[BRYSG7]

is there also a limit to how much you can top up if you just recently added the card to Grab?

 

[royalmix]

Googled and found this:

Single trxn. limit	S$5,000
Daily trxn. limit	S$5,000
Monthly trxn. limit (based on calendar month)	S$10,000
Annual trxn. limit (based on calendar year)	S$30,000
Daily trxn. count	20

You can make up to two transfers to bank accounts or e-wallets per day. The maximum transfer amount per transaction is S$5,000, which is the same as your GrabPay Wallet spending limit.

 

[reddevil0728]

is there also a limit to how much you can top up if you just recently added the card to Grab?

don't seem to have a written policy other than what's already provided here.

https://help.grab.com/passenger/en-...GrabPay-Wallet-balance-and-transaction-limits

 

[BRYSG7]

Googled and found this:

Single trxn. limit	S$5,000
Daily trxn. limit	S$5,000
Monthly trxn. limit (based on calendar month)	S$10,000
Annual trxn. limit (based on calendar year)	S$30,000
Daily trxn. count	20

You can make up to two transfers to bank accounts or e-wallets per day. The maximum transfer amount per transaction is S$5,000, which is the same as your GrabPay Wallet spending limit.

where did you found this? on Grab article there doesn't seem to be a monthly transaction limit

 

[BRYSG7]

don't seem to have a written policy other than what's already provided here.

https://help.grab.com/passenger/en-...GrabPay-Wallet-balance-and-transaction-limits

I think they have "secret threshold" again, i tried topping up 4k at one go, didnt go through then tried 2k it was ok. last week did a 4.5k at one go on a card that has been on file for nearly a year, went through

 

[sglandscape]

I think they have "secret threshold" again, i tried topping up 4k at one go, didnt go through then tried 2k it was ok. last week did a 4.5k at one go on a card that has been on file for nearly a year, went through

Max is 5k in a 24 hours window