Help with Asos parcel :(

[asasfgfg]

Anyone of you have made a purchase from ASOS recently and have yet to receive it even though the "estimated date" given by ASOS has passed?
Sian i have 2 delayed/missing parcels

I ordered during the 60% off period. i had a total of 3 parcels totalling up to about $160+...
Supposedly shipped on 27dec, 4th jan and 15th jan and was due to reach on 21st jan, 25th jan and 2nd feb respectively.. did not reach me and was asked to wait an additional 2 weeks or so till 8feb, 12feb and 20feb.
I then approached them through facebook and was promised a refund for my 1st parcel within 5-10 working days. they claimed to be processing my 2nd parcel right now with their delivery investigation team. I've never encountered this problem before since using it july last year and I've made several orders which all arrived promptly on time or even earlier but never late.


I suspect they didn't mail it out after their christmas/new year hiatus.
my god i really wanted the items but its all sold out and a replacement is impossible now.. can only hope i receive the refund as promised

 

[WaiEff]

I ordered during the 60% off period. i had a total of 3 parcels totalling up to about $160+...
Supposedly shipped on 27dec, 4th jan and 15th jan and was due to reach on 21st jan, 25th jan and 2nd feb respectively.. did not reach me and was asked to wait an additional 2 weeks or so till 8feb, 12feb and 20feb.
I then approached them through facebook and was promised a refund for my 1st parcel within 5-10 working days. they claimed to be processing my 2nd parcel right now with their delivery investigation team. I've never encountered this problem before since using it july last year and I've made several orders which all arrived promptly on time or even earlier but never late.


I suspect they didn't mail it out after their christmas/new year hiatus.
my god i really wanted the items but its all sold out and a replacement is impossible now.. can only hope i receive the refund as promised

Have you received your refund for your first order??

 

[rizal5150]

u aren't the only one. I've got FOUR undelivered orders the earliest supposed to have arrived by 21st Jan. and their customer service is ******* useless.
can't find their CEO's email..

 

[Alex.hero]

All faster dispute with your credit card companies. Better quickly get it done. Hurt them where it matters.

The $$$!

 

[asasfgfg]

Have you received your refund for your first order??

yeah they informed me on the 10th for my 1st order that i will get within 5-10 working days. got it on 14th

 

[WaiEff]

yeah they informed me on the 10th for my 1st order that i will get within 5-10 working days. got it on 14th

They take so long to reply my emails. Did they say they get back to you in 48 hours??

 

[jiaqiii]

They take so long to reply my emails. Did they say they get back to you in 48 hours??

Ya, they told me that they will get back to me in 48hs too and they did.
Anyway, i FB messaged them because I think their replies are faster over there.

 

[WaiEff]

Ya, they told me that they will get back to me in 48hs too and they did.
Anyway, i FB messaged them because I think their replies are faster over there.

They refund you? But I want my clothes..............

 

[Alex.hero]

Paging for rizal5150

 

[Haruuuu]

I'm with you guys, order suppose to arrive end of january, ask me wait till today still don't have zzz

 

[WaiEff]

ASOS CUSTOMER SERVICE REALLY SUCK BALLS

 

[shirberriexue]

Refund from Paypal

Hello, i encountered the same problem as you guys. Ordered on 30 Dec, and was supposed to reach me on 29 Jan. I have sent them 2 emails, and the 2nd email i was told to wait till 23 Feb to receive my items.

I sent a dispute to paypal on 16 Feb, and to my surprise, ASOS refunded me this morning. I think you guys can try a dispute with paypal and the refund process is much faster than emailing to ASOS.

I hope this helps.

 

[xrubiksx]

Yah I ordered before with voucher code then suddenly they email me say no more size. then i want to buy another item with voucher code - but they refuse to give me another voucher code to use. sad

 

[WaiEff]

Hello, i encountered the same problem as you guys. Ordered on 30 Dec, and was supposed to reach me on 29 Jan. I have sent them 2 emails, and the 2nd email i was told to wait till 23 Feb to receive my items.

I sent a dispute to paypal on 16 Feb, and to my surprise, ASOS refunded me this morning. I think you guys can try a dispute with paypal and the refund process is much faster than emailing to ASOS.

I hope this helps.

But I didnt pay throuhg paypal

 

[WaiEff]

Does anyone know how to report them? I am getting pissed off because they keep asking me to wait

 

[WaiEff]

All faster dispute with your credit card companies. Better quickly get it done. Hurt them where it matters.

The $$$!

how to dispute ??

 

[jiaqiii]

how to dispute ??

Which bank's credit card did you use? For eg if its UOB, can google
'UOB credit card dispute' and download the form.

 

[jiaqiii]

All these hooha with ASOS makes me love Zalora so much more LOL. 3 days max delivery + free returns... Wa time to go back to zalora.

 

[arcturuz]

All these hooha with ASOS makes me love Zalora so much more LOL. 3 days max delivery + free returns... Wa time to go back to zalora.

u from zalora dun come jjww la

 

[MasterYoda]

They told me to wait till 29-Feb