Help with WFH Computer Audio Issues

timechaser

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Esteemed Gentlemen,

I have a rather quirky question.

I have been working from home for a while, and looks like I will continue to do so for another 6 months or so. At work, we use skype to make calls rather than landline phones, so I thought I would try and get it working.

My setup is simple - I use a gateway to log into an authentication server/slim client and then use the RDP client into my machine at work. I have set the audio (speakers) and recording (mic) to mimic the settings on the parent machine (desktop at home). The authentication server and RDP are run via Citrix. Connections are stable, with no issues.

I purchased a Avantree DG40S USB bluetooth dongle, and paired my Samsung Galaxy buds to it today to try. But... it didn't work.

I have two audio setups on the PC

1. PC - USB - Oppo HA2 - Ruark Audio MR1 Speakers (this is for music)
2. Bluetooth - Samsung Buds

I am using a switching program which allows me to use hotkeys to switch between the audio sources (output only). For input I have the singular mic from the Samsung Buds

When I try and use the skype on my remote desktop - it works initially i.e. when initially paired with my buds. A short while later, it drops the connection and never works again until I forget the buds and pair them again to the PC.

I have tried the following

1. Used the same setup on my laptop (No Oppo here), and the skype worked flawlessly (with an echo though, but that's a different question I think)

2. Removed the Oppo from the devices on the PC and just had Samsung buds

3. In the hope of stabilising the bluetooth on my PC, removed all other accessories (keyboard/mouse)

4. For stabilising again, I assigned specific outputs to different programs which were using the audio streams

However none of these solve my issues. Also, to note, ALL other devices are disabled - including all audio outputs from the realtek thingy on my MB, the monitor speakers etc. The only thing I leave alive is the Samsung Buds and the USB Audio speakers.

I am at a complete loss as to what's happening. The bluetooth connectivity on the laptop works, so that is not the main issue. The Avantree dongle doesn't drop the buds, and if i keep listening to music - they continue to work.

The skype on the PC also "seems" to be working as the sound is always routed through my Speakers (don't have a separate mic to test). Can't use this as (a) wife would get annoyed (b) some calls are confidential and (c) look at point a.

Any thoughts would be much appreciated.

I am tempted to get a USB - 3.5mm connector off Lazada to hardwire current earphones. Or alternatively get a USB headset if the bluetooth is an issue. However, before I spend ANY more money, I want to ensure that I have exhausted all options.

Any advice would be much appreciated. Happy to provide more info as needed.

Cheers, and many thanks
TC
 

comcrepe

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Install Skype on your mobile and take the calls there with your Bluetooth headset if that is an option.
Otherwise go with wires.
 

86technie

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Just buy a USB headset around $4X like Logitech H340 or so.
Or buy wired headset around $1X but for desktop take note
you may need to look out for headset with both headphone
and mic 3.5mm cable.
 

Mclairs83

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I'm using hard wired headset. Bluetooth tends to lag and have breakage.

Even my CEO uses hard wired headset.

Sent from OnePlus GM1910 using GAGT
 

timechaser

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Thanks for the input Gents.

1. Installing skype on mobile is not a possibility - this is skype for business and for some asinine reason, it only works on the company LAN

2. Thanks for the input on the issues with BT - have asked my office IT to give me the headset which I use at work - a nice plantronics one - so will plug that in (it's USB) and see how it goes

BTW in case anyone's interested - the dongle is pretty good in terms of bluetooth stability and all - ran a bunch of checks. But their bundled software is a POS. Windows native drivers are much better...
 

Charlie_Zhan

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Thanks for the input Gents.

1. Installing skype on mobile is not a possibility - this is skype for business and for some asinine reason, it only works on the company LAN

2. Thanks for the input on the issues with BT - have asked my office IT to give me the headset which I use at work - a nice plantronics one - so will plug that in (it's USB) and see how it goes

BTW in case anyone's interested - the dongle is pretty good in terms of bluetooth stability and all - ran a bunch of checks. But their bundled software is a POS. Windows native drivers are much better...

ask company IT to use blackberry UEM to connect phone to company LAN and allow Skype for business to work on mobile phones.
 

timechaser

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Will do as you say on asking the company IT guys.

Meanwhile I got my office headset home - a nice Jabra. Plugged and it works, way better than the BT based connection I was using earlier

the only issue is switching the audio source

If I switch before going into Citrix, it works. But while in citrix, if I use my hotkeys to switch the source, while it flashes a notification saying the source has been switched, it doesnt actually switch...

Last kink to be ironed out, but apart from that, it seems to be working pretty well.

thanks a lot for the help gents.
 

RyoHarusaki

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i think bluetooth on windows 10 abit sot sot one

sometimes will not connect

so i prefer wired headset/mic
 

cscs3

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Hardwire is always better. Bluetooth is dependent on PC speech, Bluetooth version between device and PC.
 

cscs3

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Thanks for the input Gents.

1. Installing skype on mobile is not a possibility - this is skype for business and for some asinine reason, it only works on the company LAN

2. Thanks for the input on the issues with BT - have asked my office IT to give me the headset which I use at work - a nice plantronics one - so will plug that in (it's USB) and see how it goes

BTW in case anyone's interested - the dongle is pretty good in terms of bluetooth stability and all - ran a bunch of checks. But their bundled software is a POS. Windows native drivers are much better...

Yes, company required business version of Skype.
 

Lastwishes

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Esteemed Gentlemen,

1. PC - USB - Oppo HA2 - Ruark Audio MR1 Speakers (this is for music)

I am using a switching program which allows me to use hotkeys to switch between the audio sources (output only). For input I have the singular mic from the Samsung Buds

Two things to check here.

1. What switching program are you using? W10 has their own sound mixer program already, and depending on what else you're using, you're just over-complicating things.

Related note: put the input/output switching program and sound mixer app aside, and go into the Tools > Audio Device Settings in SFB instead. Set the speaker and mic to be just your Samsung buds, and see if it works. If it does, you can change the defaults for your system to make it auto-switch or be easier to switch around in the future.

2. Check the sample rate and bit depth setting is correct for your Samsung buds (guessing 44.1khz). I encountered issues with my mic not receiving any sound despite being detected after each major Windows update. The culprit was that my sample rate kept defaulting to 48khz instead due to the DACs I use, and my mic was on 44.1khz. Starting working again once I changed that settings.
 

timechaser

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I am using a software called SoundSwitch. I tried the mixer to allow the stream to play simultaneously to both the attached headset and the speakers, but that didn't work for me. Perhaps I got some settings wrong, so will try again. I also tried putting default hardware outputs in different programs using the audio streams under the audio device settings, but that returns to default as soon as I restart my PC.

P.S. - here I am confused about "Audio device settings in SFB" - could you clarify

I will check the sample rate and bit setting for the buds.

It might just be that the bluetooth device is iffy in it's connection as someone pointed out, and is not destined to work for me. The wired headset I have installed is working well for the moment - so going to tinker still (would be happier with a bluetooth headset simply as it reduces stuff on my work area).

Thanks again for the comments.
 

Lastwishes

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Skype for Business. Click on the gear icon, then choose 'Audio Device' from the list. You can set specific devices for speaker and microphone.
 

timechaser

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I reconnected my buds and checked again.

1. Compared to the wired Jabra - the buds are horrific in both the audio in my ears and the microphone quality - I am just talking about using skype. Music when streamed in the Stereo profile on the Buds is pretty good

2. The microphone sounds like I am speaking into a tunnel, and it has a lot of background feedback...

I didn't find any place for the settings to check the sample rate on the buds.

So for the moment, going to stick to the wired Jabra. I would dearly love to make BT work, but doesn's look like it's for me.

Cheers
TC
 

timechaser

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Skype for Business. Click on the gear icon, then choose 'Audio Device' from the list. You can set specific devices for speaker and microphone.

I can't do that unfortunately. My Skype connection is via Citrix remote, and that only allows one default i.e. remote audio. That's been the key issue in all this. I am certain if it was directly on my machine, would've been much more straightforward.
 

cscs3

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I guess not many understand what is Citrix remote. So they though is your PC configuration issue.
 

timechaser

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:)

Basically I am not running skype on my own machine at home, but on my work machine sitting in my office. Citrix is the remote desktop client giving me access to that machine.
 

wwenze

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My Citrix also fails to work with my mic

I just get Skype to call my phone
 

timechaser

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My Citrix also fails to work with my mic

I just get Skype to call my phone

I can do that, but doesn't always work for me

I *think* I have managed to crack it. PM me if you want to know what I ended up doing in the end...

It is still day #1 of being stable. But it is stable today :)
 
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