Honor Magic 7 Series

originalShrimp

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My OCBC app is working perfectly with my Honor Magic 7 rsr. OCBC has added a lot of anti-scam features to its app so there could be something you installed... Like an apk?

Also do check whether your Google Play system has been updated to April 2025. We need to click on this under the About phone in settings to update it.

If all the above doesn't work, you'll need to wait for OCBC's response.
Yeah... unfornately still waiting for them to get a reply from the IT side. I have reinstalled multiple times liao still cannot. Abit sian... i also went to the honor store and ask them if they have any feedback about the ocbc app not working so far dont have.

yes i have checked both the version are at the latest one. I did try to delete anon apps but it doesnt make any sense because i did the phone clone which is from my s23 ultra to the new honor magic pro.

So ya im in abit of a tight spot since i mostly on OCBC for my daily usage. :(
 

perfectlight

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Yeah... unfornately still waiting for them to get a reply from the IT side. I have reinstalled multiple times liao still cannot. Abit sian... i also went to the honor store and ask them if they have any feedback about the ocbc app not working so far dont have.

yes i have checked both the version are at the latest one. I did try to delete anon apps but it doesnt make any sense because i did the phone clone which is from my s23 ultra to the new honor magic pro.

So ya im in abit of a tight spot since i mostly on OCBC for my daily usage. :(
my is working fine though. very wierd that u have this problem. hope can be solve soon
 

rrr2015

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yeah unfornately is been day 5 and still no fix yet.... sigh... i also dunno which apps is causing issue or is just my phone..
why not try factory default & install ocbc app?
maybe something wrong during the cloning
 

shager

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why not try factory default & install ocbc app?
maybe something wrong during the cloning
Yes I was thinking that. It shouldn't be the Honor or even the OCBC app itself as we'd all be facing some issue if so.

originalShrimp will need to back up the sms and what's app to google drive. Factory reset then re-install.

I don't know when OCBC will get back if they even will.
 

originalShrimp

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Yes I was thinking that. It shouldn't be the Honor or even the OCBC app itself as we'd all be facing some issue if so.

originalShrimp will need to back up the sms and what's app to google drive. Factory reset then re-install.

I don't know when OCBC will get back if they even will.
why not try factory default & install ocbc app?
maybe something wrong during the cloning
i might give this a shot as the last resort perhaps. I got to find a comp and transfer all data. Any of yall have a recommended software that can do that?
 

rrr2015

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i might give this a shot as the last resort perhaps. I got to find a comp and transfer all data. Any of yall have a recommended software that can do that?
can't use Google drive or even thumbdrive? u still have most of the data in your previous phone?
 

originalShrimp

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can't use Google drive or even thumbdrive? u still have most of the data in your previous phone?
HAHA I SOLD my old phone already. so yes... I need to clear up some space on my laptop make sure got enough space. But just a bit sian to redo the whole process again.

I sold my phone only after 3 days of use and the OCBC app is working perfectly fine... -.- so after I sold liao then issue pop out...T.T sigh but thanks I will probably give it a last resort
 

tazzi80

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I have no issues with my OCBC app as well. Able to log in fine using fingerprint.
 

rrr2015

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HAHA I SOLD my old phone already. so yes... I need to clear up some space on my laptop make sure got enough space. But just a bit sian to redo the whole process again.

I sold my phone only after 3 days of use and the OCBC app is working perfectly fine... -.- so after I sold liao then issue pop out...T.T sigh but thanks I will probably give it a last resort
if it was working before than should be something else. u not using VPN or any sort of proxy services, anti virus etc? could try another telco network too
 

shager

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System update May 2025 security patch just released.

Try updating that and see if it helps.
 

originalShrimp

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if it was working before than should be something else. u not using VPN or any sort of proxy services, anti virus etc? could try another telco network too
i delete all the uncessary apps, nope not using proxy or VPN... unfortunately tried today again same issue. HAHA really feel like pulling my hair out. initially ok but no rabak. ><
System update May 2025 security patch just released.

Try updating that and see if it helps.
I check the system software didn't see any new updates.
 

anthonygreenisreal

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i delete all the uncessary apps, nope not using proxy or VPN... unfortunately tried today again same issue. HAHA really feel like pulling my hair out. initially ok but no rabak. ><

I check the system software didn't see any new updates.
damn Magic 7 pro really so rabak? Was thinking of buying it during the sale.
 

originalShrimp

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damn Magic 7 pro really so rabak? Was thinking of buying it during the sale.
UPDATE:

Hi! i think is an awesome phone better than my Samsung at least! I have just received an update from OCBC IT side and they manage to pull through! Hope what I mentioned earlier wont impact your decision to purchase this awesome phone as is purely on OCBC side and not the problem with the phone.

According to OCBC, sometimes when you change devices, the security function/patch might detect suspicious activity, hence they have something to stop you from login in via one-touch, according to them. So they did something on their back end, which I dunno what, but they say this usually is a standalone case and is not uncommon. Should any of y'all face similar issues, contact your relevant banking services and usually u will get a reply 3-5 working days! :) I will continue to test out the app to see if is fix. Thanks to those who gave me some suggestions as well!:) Cheers

Been enjoying my whole phone now! Except....to find a good case that can disperse more heat for long-term usage. Any recommendations out there?
 

chenaz

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UPDATE:

Hi! i think is an awesome phone better than my Samsung at least! I have just received an update from OCBC IT side and they manage to pull through! Hope what I mentioned earlier wont impact your decision to purchase this awesome phone as is purely on OCBC side and not the problem with the phone.

According to OCBC, sometimes when you change devices, the security function/patch might detect suspicious activity, hence they have something to stop you from login in via one-touch, according to them. So they did something on their back end, which I dunno what, but they say this usually is a standalone case and is not uncommon. Should any of y'all face similar issues, contact your relevant banking services and usually u will get a reply 3-5 working days! :) I will continue to test out the app to see if is fix. Thanks to those who gave me some suggestions as well!:) Cheers

Been enjoying my whole phone now! Except....to find a good case that can disperse more heat for long-term usage. Any recommendations out there?
I changed to honor YTD night. Also side load some china apps. No issues also.

Maybe u damn sway I can say
 
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