How come Gov never issue POFMA to Sterra?

[campoix]

Just drink boiled water

 

[kyokoto]

Still got people will buy from these local companies, LOL.

Don't understand, siao one

 

[x1243x]

which coy is that

sterra..in the screenshot

 

[crunsik]

Drink from tap no issues

 

[x1243x]

came in thinking must be sterra.. and.. yes it was..lol..ppl really falling for all the marketing

 

[popdod]

Bad PR. I suppose they received a lot of complaints of the old models hence parts easily replaced and now no choice to sell higher version.

This is day light robbery. Knowing existing problems and still sell to customers.

that is the problem of SME.
no long term planning , no branding , no customer service. All aim to chop sinkies

 

[fire]

Most likely the china factory that made this had collapsed

 

[fandango]

Why would you pay $1.7k for a purifier when water straight from tap is safe to drink?

 

[Kunkka]

Nothing wrong apple do the same

 

[Kunkka]

worst local company ever

But apple do the same thing

 

[sharpshooter9]

Laughs at people who buy sterra and prism

 

[doppypoppy]

The money went to pay for the owner bungalow and supercar

 

[tigerwoods]

You don't need water purifier for Singapore tap water.

 

[RyanJ]

Bad PR. I suppose they received a lot of complaints of the old models hence parts easily replaced and now no choice to sell higher version.

This is day light robbery. Knowing existing problems and still sell to customers.

that is the problem of SME.
no long term planning , no branding , no customer service. All aim to chop sinkies

Their OEM china factory dun make it anymore

 

[west888]

Sticker company.

 

[Tschuus]

singapore water from the tap is safe to drink. It has been verified and complies with safety standards that are designed by scientists and doctors.

Water purifications companies have a lot of health claims , claims are just duapao . If you believe and pay , you are paying on faith . I don't really care about your faith in Sterra in the first place .

 

[Lchlch]

The customer was instead offered a S$500 discount to upgrade to a newer model.

Singapore water purifier company allegedly refused to repair machine bought 1.5 years ago​

A woman in Singapore recently took to Facebook to share her displeasure with Singapore-based water purifier company Sterra.

According to the OP, who goes by YL Tan on Facebook, she bought a Sterra S water purifier in Dec 2022 for S$1,699.

Source: Facebook

The machine apparently broke down recently — it was unable to dispense water and was emitting beeping sounds and flickering lights.

Source: Facebook

Ms Tan then contacted Sterra with the hope of getting the purifier repaired.

However, the company told her that the machine’s warranty period was over and that it was “unrepairable”.

Customer found it unacceptable that machine could not be repaired​

In screenshots shared by Ms Tan, a Sterra customer service officer said the parts needed to repair the machine were no longer available.

Source: Facebook

Instead, Ms Tan said she was offered an upgrade to a newer model — the Sterra 7 — and with a S$500 discount.

However, Ms Tan found this unacceptable, arguing that she had bought the machine just 1.5 years ago.

She also pointed out that she might find herself in a similar situation even if she “upgraded” to the newer machine.

In response, the Sterra officer claimed that the newer model is built to be “more durable in the long run”.

This could then save Ms Tan “potential repair costs and inconvenience”.

Ms Tan, however, remained unconvinced that the company ran out of spare parts for the Sterra S.

After all, her purifier was just over a year old.

The customer service officer later shared that a repair is out of the question as the product is no longer within the warranty period.

In her Facebook post, Ms Tan claimed that other home appliance brands would carry out repairs on their products even outside of the warranty period.

She shared that Sterra should have the required parts ready. This way, customers can opt for a repair instead of splashing on a new machine.

Water purifier company says it is offering discount to upgrade as parts deplete​

In response to queries from MS News, a Sterra spokesperson shared that the Sterra S was discontinued in Nov 2023.

If a customer experiences issues while the water purifier is under warranty, the company would proceed with one of three options:

• Repair
• One-for-one exchange for another Sterra S
• Free upgrade to the newer Sterra 7

As for customers whose Sterra S is no longer under warranty, the company said it has been “exhausting all available spare parts” to conduct repairs.

However, as the spare parts get depleted, Sterra has transitioned from repairing the discontinued model to offering a “sizable” S$500 discount on an upgrade to the Sterra 7.

The spokesperson said the company is confident that customers would enjoy more convenience and fewer problems by upgrading to the Sterra 7.

Source: Sterra

MS News has reached out to Ms Tan for comment.

Featured image adapted from Sterra and Facebook.

That is how business bloom
Hoping yours breakdown after warranty period n then offer a top up for new version one.
And it goes again...

 

[ashethen]

How you even qualify them as a water purifier company is mind boggling.

They're just a dropshipping company

 

[Lchlch]

Why need water purifier in the first place?
Just boil the water will do.
Why waste money buy such useless appliances??

 

[lalalalalala]

probably because is rebranded china products. rebrand seller won't bother keeping stock

Yeah imo all whitelabel goods. Probably change model as newer "version"

The margin probably large enough to buy 10 new machines with 1 spoil one