Huawei Mate 20

[Shadow79]

Mate 20 night shot differ very much to P20 pro and mate 20 pro? Deciding between mate 20 and P20 pro. If night shot not too bad, then might go for mate 20...

I had the Mate 20 (Sold) and my wife has the Mate 20 Pro. I find the Mate 20 Pro produces cleaner and sharper night shot than the pro.

 

[cheery]

Bought Mate20 from Best Denki booth -- Gien Freegift Set - OTG USB C adapter

1) Anyone purchased from Best Denki during Sitex?

One of the item in the Best Denki given Giftbox is an OTG USB C adapter, but am unable to get it to work with any USB card readers (inclusive of the HuaWei 2-In-1 card reader).

Any of your sets can connect to USB card readers or USB Flash Drives via OTG?

Thanks.

2) My Firmware is also .108. After I put in my Starhub sim card, there's a Custom firmware for Starhub. I guess I shall not update that.

Will try use my M1 prepaid sim later, see if there's new firmware.

Regards

Cheery

 

[sajokj]

Finally Got 1 on 1 Exchange

Today I got my replacement M20Pro from 313.
My experience:

My appointment was at 1 PM (today 25th Nov)
I complained about the Green screen issue on FB on Nov 4th - Got the call on Friday. (23rd Nov)
Color: Twilight

Reached there at 12:50 PM today, got the Token (there is no priority Q as mentioned by the customer service person when called for appointment)

Have to wait around 1 hour for my spot

The service person didn't ask much, Just asked all data backed up? Does it have any SIM or NM card, she helped me to remove the SIM card and NM card.

They just took 15 mins to replace with a new phone.

When asked they told the IMIE number will be changed as the Phone is new. They are not transferring the IMIE now. I have a new IMIE number now.

Warranty Expires on 2020. (confirmed on Hicare0

I found the Box was open, I asked How come the box is opened they told they test all the devices before replacement to make sure the screen dont have green screen issue. And told the Phone is Brand new, Yes it looks brand new too.

They asked to check the phone, if all OK then asked me to sign the document. Then I asked, where is the Power bank which they promised. They asked who promised, I told its been promised on Facebook Messenger. Then they told, Sorry we will give you. just took the powerbank from under the table and given that too, then I checked the phone and Singed the doc.

Happily got the phone with BOE display and now setting all up all again.

You can keep the Charger and useless ear phone with you

Now have 2 charger. and 1 Free Supercharge power bank also.

Dont forget to ask your Free powerbank

The sad part is I lost my 30$ along with my old phone ($25 Tempered glass from Mobile Hardware which was working perfectly fine for me.) I didnt like the black border)
$5 for Back Matt Sticker which I loved it.

Now have to re-do tempered glass and Back sticker.

I want to use UAG Monarch, I directly went to Red White mobile for tempered glass, but they told their tempered glass will work fine with FP and UAG Plasma but not sure about Monarch. As I didnt carry my Monarch case, they told come along with the Monarch case to check if it fit?

Anyone using UAG Monarch case with RedWhite mobile TG ($30) or Any other TG suggestion to use with Monarch and dont have FP issue.

 

[plustwo]

Today I got my replacement M20Pro from 313.
My experience:

My appointment was at 1 PM (today 25th Nov)
I complained about the Green screen issue on FB on Nov 4th - Got the call on Friday. (23rd Nov)
Color: Twilight

Reached there at 12:50 PM today, got the Token (there is no priority Q as mentioned by the customer service person when called for appointment)

Have to wait around 1 hour for my spot

The service person didn't ask much, Just asked all data backed up? Does it have any SIM or NM card, she helped me to remove the SIM card and NM card.

They just took 15 mins to replace with a new phone.

When asked they told the IMIE number will be changed as the Phone is new. They are not transferring the IMIE now. I have a new IMIE number now.

Warranty Expires on 2020. (confirmed on Hicare0

I found the Box was open, I asked How come the box is opened they told they test all the devices before replacement to make sure the screen dont have green screen issue. And told the Phone is Brand new, Yes it looks brand new too.

They asked to check the phone, if all OK then asked me to sign the document. Then I asked, where is the Power bank which they promised. They asked who promised, I told its been promised on Facebook Messenger. Then they told, Sorry we will give you. just took the powerbank from under the table and given that too, then I checked the phone and Singed the doc.

Happily got the phone with BOE display and now setting all up all again.

You can keep the Charger and useless ear phone with you

Now have 2 charger. and 1 Free Supercharge power bank also.

Dont forget to ask your Free powerbank

The sad part is I lost my 30$ along with my old phone ($25 Tempered glass from Mobile Hardware which was working perfectly fine for me.) I didnt like the black border)
$5 for Back Matt Sticker which I loved it.

Now have to re-do tempered glass and Back sticker.

I want to use UAG Monarch, I directly went to Red White mobile for tempered glass, but they told their tempered glass will work fine with FP and UAG Plasma but not sure about Monarch. As I didnt carry my Monarch case, they told come along with the Monarch case to check if it fit?

Anyone using UAG Monarch case with RedWhite mobile TG ($30) or Any other TG suggestion to use with Monarch and dont have FP issue.

wah the powerbank is supercharge? sian now i wish i got the lg screen instead

 

[sajokj]

wah the powerbank is supercharge? sian now i wish i got the lg screen instead

Yes, it says Supercharge.

Not able to update the firmware its still holding to 9.0.0.108

My old M20pro was 126.

Tried restarting many times, but still says "Your Software is upto date"

Operator : Starhub
Tried with M1 also no luck

 

[cheery]

Not able to update the firmware its still holding to 9.0.0.108

My old M20pro was 126.

Tried restarting many times, but still says "Your Software is upto date"

Operator : Starhub
Tried with M1 also no luck

Same.. Just tried M1 simcard also cannot...

 

[plustwo]

Yes, it says Supercharge.

Not able to update the firmware its still holding to 9.0.0.108

My old M20pro was 126.

Tried restarting many times, but still says "Your Software is upto date"

Operator : Starhub
Tried with M1 also no luck

can help me take one more

 

[clem123]

Hi all, i know that someone has posted this info before but I can't seem to find it in the many pages of the forum here.

May I know where we are able to get the tempered glass screen protector that covers the curved sides of the Huawei Mate 20 Pro, one that works with the in-screen fingerprint protector? Also hope to get one that is clear on all sides.

Anyone able to help me with this please? Thank you!

 

[plustwo]

Hi all, i know that someone has posted this info before but I can't seem to find it in the many pages of the forum here.

May I know where we are able to get the tempered glass screen protector that covers the curved sides of the Huawei Mate 20 Pro, one that works with the in-screen fingerprint protector? Also hope to get one that is clear on all sides.

Anyone able to help me with this please? Thank you!

ebay many for $1-2

 

[wjx1996]

Today I got my replacement M20Pro from 313.
My experience:

My appointment was at 1 PM (today 25th Nov)
I complained about the Green screen issue on FB on Nov 4th - Got the call on Friday. (23rd Nov)
Color: Twilight

Reached there at 12:50 PM today, got the Token (there is no priority Q as mentioned by the customer service person when called for appointment)

Have to wait around 1 hour for my spot

The service person didn't ask much, Just asked all data backed up? Does it have any SIM or NM card, she helped me to remove the SIM card and NM card.

They just took 15 mins to replace with a new phone.

When asked they told the IMIE number will be changed as the Phone is new. They are not transferring the IMIE now. I have a new IMIE number now.

Warranty Expires on 2020. (confirmed on Hicare0

I found the Box was open, I asked How come the box is opened they told they test all the devices before replacement to make sure the screen dont have green screen issue. And told the Phone is Brand new, Yes it looks brand new too.

They asked to check the phone, if all OK then asked me to sign the document. Then I asked, where is the Power bank which they promised. They asked who promised, I told its been promised on Facebook Messenger. Then they told, Sorry we will give you. just took the powerbank from under the table and given that too, then I checked the phone and Singed the doc.

Happily got the phone with BOE display and now setting all up all again.

You can keep the Charger and useless ear phone with you

Now have 2 charger. and 1 Free Supercharge power bank also.

Dont forget to ask your Free powerbank

The sad part is I lost my 30$ along with my old phone ($25 Tempered glass from Mobile Hardware which was working perfectly fine for me.) I didnt like the black border)
$5 for Back Matt Sticker which I loved it.

Now have to re-do tempered glass and Back sticker.

I want to use UAG Monarch, I directly went to Red White mobile for tempered glass, but they told their tempered glass will work fine with FP and UAG Plasma but not sure about Monarch. As I didnt carry my Monarch case, they told come along with the Monarch case to check if it fit?

Anyone using UAG Monarch case with RedWhite mobile TG ($30) or Any other TG suggestion to use with Monarch and dont have FP issue.

woah your experience quite diff from mine. They straight up gave me the powerbank without me asking.
When they presented to me my set, it was sealed and they opened it infront of me to check.
And they took back my old charger and earpiece haaha.

 

[clem123]

Yes, it says Supercharge.

Not able to update the firmware its still holding to 9.0.0.108

My old M20pro was 126.

Tried restarting many times, but still says "Your Software is upto date"

Operator : Starhub
Tried with M1 also no luck

I just managed to finally get the latest update! can try now guys! i'm on a singtel postpaid simcard.

 

[pandaammonium]

Instead of A or B, mine is a digit! Is that right??

If it’s not A or B and it’s 9, means it’s built in Sept

Just to check again those getting your exchange sets, are you getting the Nov batch or some still got Oct batch?

The serial S/N is in this pattern XXXXX18A23XXXXXX
18 = Year
A = Oct batch, B = Nov batch
23 = day of the month..

 

[sajokj]

If it’s not A or B and it’s 9, means it’s built in Sept

Just to check again those getting your exchange sets, are you getting the Nov batch or some still got Oct batch?

The serial S/N is in this pattern XXXXX18A23XXXXXX
18 = Year
A = Oct batch, B = Nov batch
23 = day of the month..

Mine is 18A26. Exchanged today

 

[sajokj]

I just managed to finally get the latest update! can try now guys! i'm on a singtel postpaid simcard.

I also got the latest update 1 hour back. Starhub

 

[sajokj]

woah your experience quite diff from mine. They straight up gave me the powerbank without me asking.
When they presented to me my set, it was sealed and they opened it infront of me to check.
And they took back my old charger and earpiece haaha.

My old charger and earpiece is still with me. You can ask for BOE screen before exchange. She told all replacement sets are with BOE screen. No more LG screen

 

[RestInPepperoni]

Here's to help everyone out with their exchanging issues. This lets you get ur issue fixed within 1 hour, no waiting, but only do this if you need it fixed urgently because it'll increase overall delay times for other people.

1. Don't bother waiting for them to call you or message on facebook, they take forever. Just straight call their service number 800 852 6666. They'll take down your details and say they'll call you back. Just tell them you're busy or find an excuse like you're going overseas next week, they'll tell you that you can go down immediately.

2. Go down, take a number at the shop, and just wait for your turn. Once it's your number, just tell them the issue and they'll take down ur details again and help you replace it on the spot. (For those of you without issues, if u want leech the free power bank you can try also coz they dont check xD) They'll ask u to back up, and reset it, then take ur phone. They'll give you a brand new sealed box to ask you check, before they take it to the back to set the warranty and tell you to come back in 30 minutes to 1 hour. It's usually quite fast, so i suggest u can come back after 15 minutes, take a queue number and go stroll for like 15 minutes more instead of waiting there. Then just take ur phone, check everything works etc, download device info Hw to check which screen you got. They'll usually give you the power bank but if you dont get it, just ask them for it.

3. Tadah you're done. Note that for M1 users, the reception for 4G is bad/ non existent, so when you start up your new phone, it might be stuck on the "checking for updates" page or you just simply cant download the app. Just go out of the place and try it again.

With this you can get ur issue fixed within an hour without waiting days for them to call. Do note that if everyone does this the delay might increase because they have more customers. Hope this is helpful for those who need it fixed urgently ^_^ Good luck! Leave a like if it helped

> Edit: edited to say that you can just take ur phone without box or accessories, they wont need it, if they ask just say the person on the phone didnt tell you. You'll basically get a free set of 1) Super charger 2) earphone dongle 3) usb-c earphones 4) transparent case

> Edit 2: If you get an LG screen again (unlikely), then just call them again or just go back and ask for another replacement

 

[wjx1996]

If it’s not A or B and it’s 9, means it’s built in Sept

Just to check again those getting your exchange sets, are you getting the Nov batch or some still got Oct batch?

The serial S/N is in this pattern XXXXX18A23XXXXXX
18 = Year
A = Oct batch, B = Nov batch
23 = day of the month..

mine is 18B07

 

[wjx1996]

My old charger and earpiece is still with me. You can ask for BOE screen before exchange. She told all replacement sets are with BOE screen. No more LG screen

yeah, i gotten the boe screen. But i guess i might need to go down again and settle the warranty thing. Sigh

 

[Guy84]

I notice that Mate 20 camera n video can't use volume key to zoom. Am i wrong?

Sent from HUAWEI MATE 20 using GAGT

Nope.. u are not wrong.. my phone also.. m20pro

 

[turbo4ev]

yeah, i gotten the boe screen. But i guess i might need to go down again and settle the warranty thing. Sigh

The warranty will update after a few days. Mine update after a day or two