First time own a Huawei, like to know what documents are needed when claiming warranty.
According to
Huawei After Sales Policy, warranty card--
the company stamp of seller or distributor in order for the warranty to become effective and proof of purchase are needed.
1) I check the box thoroughly, no warranty card found.
2) Starhub claim online order will not have hard copy receipt
For the Starhub issue, I used to have receipt pass over by the delivery guy for my previous online orders but this time they didn't, actually twice cause I bought 2x Mate 9. Starhub said they will email soft copy receipt, yet after one month, nothing.
I guess without warranty card is fine since proof of purchase should be enough. I called Huawei to ask about the issue, the CSO told me as long as the phone serial number is in their database and
Warranty Period Query check shown warranty valid, I should be fine.
Like to know what's your experience with Huawei warranty claim.
Thanks.