dasanyuan
Member
- Joined
- Mar 3, 2010
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ok, i had a customer yesterday from SP. brought in a W500. he tells me he get stuck at the win 7 loading page. i check for him his warranty, 2009 - 2012 onsite 4 hrs response. so he asked if is it that we will fix it up within 4 hrs. answer is no.
ok guys, pls understand. 4 hrs respsonse means that my colleagues or even myself will be at ur place within 4 hours of the time u log in ur call. meaning, lets say u call up technical helpdesk 800-6011-343 at 9am, we will reach by 1pm. not getting it fixed by 1pm. pls understand as there are alot of users too, we are not superman or mutants. it takes time for us to reply to ur calls. and dun be mistaken, if u have onsite warranty, u still can bring in ur machine to Changi Business Park or Parkview Square.
happy hooting IT Fair 2010~
ok guys, pls understand. 4 hrs respsonse means that my colleagues or even myself will be at ur place within 4 hours of the time u log in ur call. meaning, lets say u call up technical helpdesk 800-6011-343 at 9am, we will reach by 1pm. not getting it fixed by 1pm. pls understand as there are alot of users too, we are not superman or mutants. it takes time for us to reply to ur calls. and dun be mistaken, if u have onsite warranty, u still can bring in ur machine to Changi Business Park or Parkview Square.
happy hooting IT Fair 2010~