iPhone 18Pro/Pro Max Discussions

[koohansen]

Yea they once told me it’s alright to reset my iPhone and the eSIM will still be there. I even questioned them and both of them said if it didn’t and I have to pay to get the eSIM installed again then go back to find them. But they were damn confident. Guess what it didn’t stay and it was gone. Couldn’t be bothered to go back to claim the $5 (?) install fee. M1 waived it instead. Even their technicians might not be very good, once I went to the apple orchard to get my phone checked, but end up I didn’t do any repair because it was out of warranty, and when I went back home the phone got into boot loop. Turns out water got into the top speaker because they didn’t seal it back properly, but I got no evidence against that since I brought it home already. I only know about this after going to mr mobile to get it diagnosed and have the Face ID component removed. Almost every iPhone I got has issues, so I pay for AppleCare these days. Even now my iPhone 16 pro battery can’t startup the phone from a dead battery (took 9 hours to get it boot up after many long boot loops), and the battery health die die stay at 80%. Still under warranty until Nov so will see how it goes this time.

If your repair has a case ID, there will be a follow up survey, you can mark them down over there.

I had similar issues with the 80% battery replacement threshold, you have to declare something else that remote diagnostic cannot detect. Ask for an express replacement.

 

[Jirachi]

Yesterday went down with my friend to collect her new 18PM. The genius person told my friend it doesn't work with matte screen protector. I show them my phone with matte screen protector and ensure them it will work just like any other clear protector. The genius person was stun and said it works??????

Depends on what type of matte. Glass can. Film cannot.

Source: Own experience.

 

[Jirachi]

You believe what the so called “Genius” say and their expert opinion? LOL many don’t even know what they are talking about. I went to pick up my iPhone 18 Pro. The person was telling someone else, iPhone all sold out no stocks. I showed him the page with all 3 stores showing availability and able to pick up today. I told him, full of stocks, not sure what he smoking that day. A lot of noobs working there for sure.

This is not any of the 3 Apple Store right?

 

[kashix]

This is not any of the 3 Apple Store right?

Orchard Apple Store, a lot of noobs inside working

 

[kashix]

I heard 1 of the “Genius” telling customers who purchased iPhone if they are pasting tempered glass. Say only the Belkin Ultra Glass can work for iPhone 18 Pro series for Face ID recognition. Yes, it’s Ultra, Ultra carrot head.

 

[Jirachi]

Orchard Apple Store, a lot of noobs inside working

A lot of new faces. The OG batch where I went in 2017 is gone

 

[kashix]

A lot of new faces. The OG batch where I went in 2017 is gone

They mass hired a lot of part time for seasonal job for this launch, that's why ....

 

[luckygal]

Which apple store has the best staff?

 

[kashix]

Which apple store has the best staff?

Is see the individuals, not by stores one