As i cant ship my roomba back to stoosi, i asked them to ship a replacement set to me. They replied they cldnt unless i ship back first. However, they offer to ship a battery to me. I said ok loh. No fish prawn also can.
However, the shipment is to cgw. I chatted with cgw. Here is the chat:
Nikki:[SIZE=+0] Hello, welcome to comGateway's help desk. How may I assist you?[/SIZE]
Ktee:
Hi Nikki, I hv a question to ask regarding shipping.
Nikki:[SIZE=+0] Sure,[/SIZE]
Ktee:
Will cgw ship replacement battery from US to Singapore for my iRobot Roomba vacuum cleaner?
Nikki:[SIZE=+0] Allow us to inform you that batteries are considered prohibited items.
[/SIZE]
Ktee:
OMG! But it is allowed by other forwarder. It is encased in a casing, not bare cells.
Ktee:
Then what shld i do if the item is being shipped to cgw & on its way?
Nikki:[SIZE=+0] We apologise but we are unable to process batteries for international shipping.
[/SIZE]
Ktee:
Ok.Thanks. I am informed. Bye
Nikki:[SIZE=+0] Thank you for your understanding.[/SIZE]
Now, we know we can only go one way if we want to ship bat.