Dear Customer,
Please be advised that there was a discrepancy on the determined chargeable weight for your transaction SGD-GZL-00001.
The correct details are as follows:
Initial chargeable weight: 16.5kg
Correct chargeable weight: 9.0kg
Previously charged: SGD 84.35
Revised charged: SGD 43.53
Refund amount: SGD 40.82
We apologise for the inconvenience caused and have already refunded to your registered account the discrepancy in the freight charge billed to your credit card.
Please be advised that the Bank will require 14 days to post the transaction to your credit card after comGateway's submission and that it may be reflected in your next billing cycle. In the meantime, should you require further assistance, please feel free to contact us again.
We value your business and look forward to being of service to you.