Lenovo is a JOKE

[alritey]

Purchased a Legion5 and software issue out of the box and the warranty isnt even activated. I have to email the warranty department and wait 24hr. After 2weeks of collecting the repaired laptop, the ssd brokedown and failed to boot up and not its been a week since they repaired the ssd, the Fnlock indicator on esc key doesn't acts on command. I emailed lenovo on these 3 multiple issues, they told me i were to request a exchange need wait 4-6weeks and kindly appreciate my understanding. Stop being a joke lenovo, no one would be kind enough to understand 3 ***** problem on a machine. I bought this for poly and wtf i cant even use it on my first week of school. After that i have to wait 3days with my comp dead to fix my ssd. Does anyone know where can i escalate this issue and lodge a complain against this product?

 

[bullsback]

try updating the bios. 4 to 6 weeks due to global chips shortage

 

[wwenze]

Sad to say, the best advice people here can give you is that, Lenovo is a joke.

Should have bought a Dell. Heck, nowadays even Acer is a good brand. Can't believe I actually said that,

 

[ozy615]

Sorry to know. My legion still ok

 

[firesong]

Forgive the scepticism, but a strongly worded, almost random post, from a brand new account that appears registered just for this purpose does raise many questions.

In any case, the 4-6 week delay is because of a global parts shortage. Take the change and wait patiently. Meanwhile, the contact email for aftersales support is provided in your email invoice. This is assuming you got it direct from them. If you got it from a retailer, then they are typically your point of contact.

Read up on the Lemon law - you are covered. Good luck!

 

[bullsback]

my lenovo legion 5 is also working perfectly. I find the build quality is one of the best. Asus budget series Vivobook keyboard is pretty good but very poor thermal designs to save cost, poor LCD but still acceptable. I ever bought a Dell budget series laptop, screen was terrible cos its TN and was unacceptable. Had a Dell laptop from corporate company, CPU runs only at 0.78 ghz brand new after couple of days, unable to get it fix cos IT said so.

 

[alritey]

Forgive the scepticism, but a strongly worded, almost random post, from a brand new account that appears registered just for this purpose does raise many questions.

In any case, the 4-6 week delay is because of a global parts shortage. Take the change and wait patiently. Meanwhile, the contact email for aftersales support is provided in your email invoice. This is assuming you got it direct from them. If you got it from a retailer, then they are typically your point of contact.

Read up on the Lemon law - you are covered. Good luck!

Yep i created this account for this situation as friends suggestedni could get more help here. I bought it directly from their official website and by default it should have some code send to email so i can activate my warranty but no. The lenovo insist that i must have warranty to proceed to help me with the issue and told me to email the warranty department.

 

[alritey]

Sad to say, the best advice people here can give you is that, Lenovo is a joke.

Should have bought a Dell. Heck, nowadays even Acer is a good brand. Can't believe I actually said that,

yeah frickin hell waste my time having to send it for repair

 

[alritey]

my lenovo legion 5 is also working perfectly. I find the build quality is one of the best. Asus budget series Vivobook keyboard is pretty good but very poor thermal designs to save cost, poor LCD but still acceptable. I ever bought a Dell budget series laptop, screen was terrible cos its TN and was unacceptable. Had a Dell laptop from corporate company, CPU runs only at 0.78 ghz brand new after couple of days, unable to get it fix cos IT said so.

Maybe not as unlucky as me to receive a trash machine.

 

[alritey]

Forgive the scepticism, but a strongly worded, almost random post, from a brand new account that appears registered just for this purpose does raise many questions.

In any case, the 4-6 week delay is because of a global parts shortage. Take the change and wait patiently. Meanwhile, the contact email for aftersales support is provided in your email invoice. This is assuming you got it direct from them. If you got it from a retailer, then they are typically your point of contact.

Read up on the Lemon law - you are covered. Good luck!

Im not worried that im not covered. Im worried that the machine is not reliable as time goes on. Is just like getting a new car but it keeps breaking down. You will grew suspicious of its reliability. And also i dont not have the time to keep sending it for repair, i do not have a spare laptop i can use and just thinking about this frustrates

 

[wwenze]

Sending it for repair is tedious...

You will be bouncing emails with the seller and lenovo support until levono tells you to contact their repair shop at Funan (which functions as a separate entity/department from support btw), which they will tell you to make an appointment first, which can only be reached by phone, which means they are unreachable because they don't pick up the phone.

Remember the saying: All brands are good brands until they have to deal with an issue, that's when you see the good brands separate from the bad.

 

[yusoffb01]

your mistake was buying a gaming laptop for poly

 

[trenzterra]

Sad to say, the best advice people here can give you is that, Lenovo is a joke.

Should have bought a Dell. Heck, nowadays even Acer is a good brand. Can't believe I actually said that,

Dell is worst lol. Got an XPS 9300 last year and had nothing but issues

 

[Roteus]

Just like to provide my 2 cents regarding Lenovo's warranty support

Long story short, my Flex 5 2 in 1 broke down due to a faulty mobo (7 months light usage) and the entire process of reaching out to their Customer Service was enough for me to stay off this brand in the future.

With Premium Care upgraded, it's now 1.5 months with the promised replacement unit nowhere in sight. Absolutely no phonecalls, email replies take 2 days on average from the LenCare team lead - whose entire team is based in Malaysia.

Sure, their pricing makes it really attractive, but like the saying goes, you truly get what you pay.

 

[firesong]

With Premium Care? That's unusual. My experiences with on-site ("Better") was quite excellent. But I use a different product family - I use Thinkpads, so generally corporate laptops have better turnaround time.

From your sharing, it does look like market segmentation is real. Ideapads remain their bottom tier offering.

The one constant is that the carry-in service is really poor. Had a couple of terrible experiences with it, and never again. Then I found out the on-site service is a completely different provider.

FYI, Lenovo and many other laptop companies do not service their own laptops - they outsource the servicing to 3rd party vendors. And we all know outsourcing usually goes to the cheapest vendor that promises the minimum acceptable level of service. The only major laptop brand that does everything first party is probably Apple, and only at their Apple Stores (Jewel, MBS, and Orchard); the other stores like A.Lab, Diversitec, etc are outsourced entities too.

And outsourced service centres are known to reject requests and cut corners. Browse here for user encounters with the Asus service centre going so far as to void customer warranties and deny service even!

 

[Roteus]

With Premium Care? That's unusual. My experiences with on-site ("Better") was quite excellent. But I use a different product family - I use Thinkpads, so generally corporate laptops have better turnaround time.

From your sharing, it does look like market segmentation is real. Ideapads remain their bottom tier offering.

The one constant is that the carry-in service is really poor. Had a couple of terrible experiences with it, and never again. Then I found out the on-site service is a completely different provider.

FYI, Lenovo and many other laptop companies do not service their own laptops - they outsource the servicing to 3rd party vendors. And we all know outsourcing usually goes to the cheapest vendor that promises the minimum acceptable level of service. The only major laptop brand that does everything first party is probably Apple, and only at their Apple Stores (Jewel, MBS, and Orchard); the other stores like A.Lab, Diversitec, etc are outsourced entities too.

And outsourced service centres are known to reject requests and cut corners. Browse here for user encounters with the Asus service centre going so far as to void customer warranties and deny service even!

Yea, that's one thing that boggles me. Inconsistent Premium Care service that's rendered to existing users. I'm fine with my laptop breaking down, but service recovery esp for products under warranty , is such an integral part in any major brand and Lenovo has chosen the easy way out by not qcing their vendors.

Glad your Thinkpad is still going strong though. Hopefully, you won't have to experience their inept service support like many of us did.

 

[firesong]

I think corporate service will always be more responsive than home user service. This is true whether it's Lenovo, Dell, or HP.

Also, I've heard enough horror stories about the depot service for Lenovo, which was why I paid up for Premium on my end, and another laptop I held had on-site (which I had to call on).

So it's not just about the brand. Lenovo makes many laptop subclasses. It's about buying the right ones... Generally, I recommend my friends to avoid Ideapads for many reasons.

 

[watzup_ken]

This just proves the point that there is no perfect brand and no flawless hardware. I ran into issues with my last 2 Lenovo laptops, but they are not that serious. I've either experienced or heard issues with other brands as well. The risk increases when you buy online from Lenovo direct because you can't test it on the spot like you can in a store, and there is no 1 to 1 replacement if the system fails within 2 weeks.

In any case, the long waiting time for replacement is expected because every PC maker out there are likely running with low inventory. As soon as there is no available stock locally, they will need to indent from their store overseas which will easily take 2 weeks. If there is no available stock there, then that will extend the waiting time.

 

[watzup_ken]

I think corporate service will always be more responsive than home user service. This is true whether it's Lenovo, Dell, or HP.

Also, I've heard enough horror stories about the depot service for Lenovo, which was why I paid up for Premium on my end, and another laptop I held had on-site (which I had to call on).

So it's not just about the brand. Lenovo makes many laptop subclasses. It's about buying the right ones... Generally, I recommend my friends to avoid Ideapads for many reasons.

I feel it is not just a IdeaPad issue. In fact, it depends on the price of the laptop. There are low end ThinkPad as well, and I had one where the battery failed slightly over 6 months. The battery can be fully charged, and will randomly drop to 7 or 8% when using it unplugged. Low end laptop comes with low end parts to cut cost.

 

[firesong]

This just proves the point that there is no perfect brand and no flawless hardware. I ran into issues with my last 2 Lenovo laptops, but they are not that serious. I've either experienced or heard issues with other brands as well. The risk increases when you buy online from Lenovo direct because you can't test it on the spot like you can in a store, and there is no 1 to 1 replacement if the system fails within 2 weeks.

In any case, the long waiting time for replacement is expected because every PC maker out there are likely running with low inventory. As soon as there is no available stock locally, they will need to indent from their store overseas which will easily take 2 weeks. If there is no available stock there, then that will extend the waiting time.

With the Lemon Law, refunds aren't impossible. I know someone who got a full refund for a laptop after it exhibited too many problems in the first 6 months.

It also depends on whether the retailer is willing to cooperate.