LG G4

[batboyz]

like now the recent news with the class action lawsuit against motorola customer service. there wasnt any existing law to protect consumers from 'bad service', here in singapore if you know any friends who are OnePlus owners you can also listen to their customer service horror stories

Regarding OnePlus, I can vote that it's case by case. Yes, I know there have been many reports of such bad services. However, my case with them had been well handled in the past, i.e., they sent me a new phone for RMA (1st time), which after the replacement phone got the same issue as the original unit, I asked for refund, and they refunded me in full.

 

[FappingKing]

Got back phone.... SN604....

 

[yuri2]

With all due respect but this is a user problem. They even placed a graphic representation showing that the sim card is under the sd card just next to the card slot. You can see it clearly.

And on the metal plate of the sim card holder there is a sim card logo indicating that it is for the sim not sd card. Again the graphic representation shows how the sim card orientation with the notch in the left top corner should go in first.

Even states MICRO SD, MICRO SIM.

Everything is stated clearly there.

You can always blame the user.

Put the 2 slots on top of one another and the label wasn't very clear to me, which one goes on top, which one goes below.

To some it may be clear, to others, it's a guess.
So it's my luck, I see wrongly, my fault.

Yes, pls design more phones to put tricky positions and let the smart user be correct.

My other LG optimus pro, no need to be so clever.
SIM and SD card separate location.

 

[alucard31]

Sold my phone when noon. Goodbye LG G4!

 

[chiaRH]

Regarding OnePlus, I can vote that it's case by case. Yes, I know there have been many reports of such bad services. However, my case with them had been well handled in the past, i.e., they sent me a new phone for RMA (1st time), which after the replacement phone got the same issue as the original unit, I asked for refund, and they refunded me in full.

likewise LG also can be case by case, there's some people who could get their bootloop phone fixed within same day, there's some people who after fix, still hit bootloop yet again a second time etc

i feel that usually the more vocal ones are the negative feedback and those who have nothing to complain about will usually keep silent

for my own personal experience I would also rank LG as generally positive as my experience:

+: Bootloop fixed within 7 working days. have so far not suffered 2nd bootloop

+: Faulty rear camera replacement within 15 mins

+: LCD image retention replace with new LCD within 2 days

-: The replacement LCD cannot handle the amperage of certain quick
chargers and they say nothing can be done as the charger is 3rd party

-: Marshmallow on G4 has SD card write access issues and they say nothing can be done because the issues only happen on 3rd party apps

its enough for me to still give LG another chance. My mother wanted to recontract and Get S7 but changed mind to G5 and I didnt stop her.

You can always blame the user.

Put the 2 slots on top of one another and the label wasn't very clear to me, which one goes on top, which one goes below.

To some it may be clear, to others, it's a guess.
So it's my luck, I see wrongly, my fault.

Yes, pls design more phones to put tricky positions and let the smart user be correct.

My other LG optimus pro, no need to be so clever.
SIM and SD card separate location.

if you are the only case of experiencing such a misfortune and the vast majority or ordinary users can get it right, chances are, it's more of the user's fault at being careless and not so much the phone's fault for being 'easy to make mistake by accident'

 

[batboyz]

You can always blame the user.

Put the 2 slots on top of one another and the label wasn't very clear to me, which one goes on top, which one goes below.

To some it may be clear, to others, it's a guess.
So it's my luck, I see wrongly, my fault.

Yes, pls design more phones to put tricky positions and let the smart user be correct.

My other LG optimus pro, no need to be so clever.
SIM and SD card separate location.

If the label/sign is not clear, you can always RTFM... Did you RTFM? If not, there is noone to blame but yourself.

 

[looper1994]

likewise LG also can be case by case, there's some people who could get their bootloop phone fixed within same day, there's some people who after fix, still hit bootloop yet again a second time etc



i feel that usually the more vocal ones are the negative feedback and those who have nothing to complain about will usually keep silent

for my own personal experience I would also rank LG as generally positive as my experience:

+: Bootloop fixed within 7 working days. have so far not suffered 2nd bootloop

+: Faulty rear camera replacement within 15 mins

+: LCD image retention replace with new LCD within 2 days

-: The replacement LCD cannot handle the amperage of certain quick
chargers and they say nothing can be done as the charger is 3rd party

-: Marshmallow on G4 has SD card write access issues and they say nothing can be done because the issues only happen on 3rd party apps

its enough for me to still give LG another chance. My mother wanted to recontract and Get S7 but changed mind to G5 and I didnt stop her.





if you are the only case of experiencing such a misfortune and the vast majority or ordinary users can get it right, chances are, it's more of the user's fault at being careless and not so much the phone's fault for being 'easy to make mistake by accident'

Does the replacement LCD not have image retention?

 

[Descay]

I just changed the motherboard for my G4. Second time in changing the mb. From 512 to 604. My phone is doing well with 512 (after changing from 505) but requested for a change in latest mb after reading that 512 mb has also been affected by the bootloop. Hopefully the new mb can last after my warranty period which ends in late May 2016.

 

[chong]

I just changed the motherboard for my G4. Second time in changing the mb. From 512 to 604. My phone is doing well with 512 (after changing from 505) but requested for a change in latest mb after reading that 512 mb has also been affected by the bootloop. Hopefully the new mb can last after my warranty period which ends in late May 2016.

How did u manage to get LG to change the board again when the 512 set was working fine? Did u have to argue hard with them?

 

[Descay]

How did u manage to get LG to change the board again when the 512 set was working fine? Did u have to argue hard with them?

I explained to the customer service rep over the phone about my concern that 512 motherboard has bootloop problem. She seems not interested to entertain my request to change the motherboard initially. But I insisted to talk to a technician or engineer. Left my contact number and got a call from a senior technician the next day.

Explained to him my concern and he accepted to change the motherboard for me.

 

[chiaRH]

Does the replacement LCD not have image retention?

no it doesnt

my G4 went 10 months before image retention of the status bar icons started to happen

Its one of those long-term but not exactly rare cases, this is 1 example from reddit:
http://i.imgur.com/D6dU3iM.jpg

i suspect it has something to do with the initial batch of LCD used for the G4 because:

1. my mother has a G3 which suffered no such issue, i.e. it doesnt feel like a problem that affects all LG stuff

2. the technician did mention the replacement LCD is 'not the same' as the old one from the release batch so I think LG did start to roll out a different batch of LG for later production units

 

[looper1994]

no it doesnt

my G4 went 10 months before image retention of the status bar icons started to happen

Its one of those long-term but not exactly rare cases, this is 1 example from reddit:
http://i.imgur.com/D6dU3iM.jpg

i suspect it has something to do with the initial batch of LCD used for the G4 because:

1. my mother has a G3 which suffered no such issue, i.e. it doesnt feel like a problem that affects all LG stuff

2. the technician did mention the replacement LCD is 'not the same' as the old one from the release batch so I think LG did start to roll out a different batch of LG for later production units

Thanks for your detailed reply. I have the image retention issue but it goes away after a while. So still contemplating if I should have it replaced since u mentioned that the voltage of the quick charger will introduce phatom presses.

Probably replace it nearer to end of warranty date... Let it accumulate further issues first.

 

[hg_wng]

Had no idea about the bootloop issue until half an hour ago when I was turning the phone on after swapping the battery, the screen lit up then remained black, S/N 505. Could it have anything to do with the fact last night the phone got much hotter than usual when updating apps?

Anyone tried this method successfully? Want to try to recover my photos since it's been 2 months since the last backup. http://forum.xda-developers.com/showpost.php?p=65919400&postcount=707

 

[chiaRH]

Thanks for your detailed reply. I have the image retention issue but it goes away after a while. So still contemplating if I should have it replaced since u mentioned that the voltage of the quick charger will introduce phatom presses.

Probably replace it nearer to end of warranty date... Let it accumulate further issues first.

the thing about the quick charger and screen input issue is that I only observed it on the valore 2.1A 5V quick charger and i dont have other brands of quick chargers to test it out.

For all we know maybe it is really only that one charger that causes such issue on the G4 (i tried it on parent's G5 and it charges with no problems on screen input)

 

[mrmiser]

i send my phone in for repair regarding the bootloop issue on january and today the same problem happened to me again. lg sucks

 

[stepfen]

i send my phone in for repair regarding the bootloop issue on january and today the same problem happened to me again. lg sucks

What were you doing when the bootloop happened again? Was your motherboard s/n 601?

 

[stepfen]

Unable to fix notification setting per app

Does any one have the same problem?

I was trying to disable notification (sounds/vibrate) for my twitter app via the Marshmallow system Settings > Sound & notification > Apps (Set notifications for apps)... While loading, it just pops up a message "Unfortunately, the process com.android.settings has stopped." and kicked me out to the main settings page.

 

[OutBreak]

I do not have much hope with this phone anymore. My motherboard is 512.. I hope I can get a swap to the latest version and change my LCD before my warranty expires in June..

 

[Descay]

I do not have much hope with this phone anymore. My motherboard is 512.. I hope I can get a swap to the latest version and change my LCD before my warranty expires in June..

I would not recommend you to change the LCD screen if yours is working okay. As mentioned previously here, LG has updated its LCD screen to take in lower current. If you are currently using a quick charger with current more than 1.8Amp, you may face screen problem while using it.

 

[chiaRH]

LG really needs to work on getting more durable lenses on their cameras, im on my second replacement already and it has this annoying corner nick that causes light sources to have spikes

the benefit that its easy to DIY replace is countered by the downside that the lens itself is so fragile