LG G4

[stepfen]

just got back fone with new mobo. realise is running on 6.0 v20f. dont know if it is a good thing...

Can share screenshot? Didn't know there is v20f version

 

[Intrinion]

Hey guys, been a tad busy, how's everyone doing?

Have most of you guys gotten your phones back? / Those with phones serviced .. Everything's running well for you ?

HardwareZone Forums app

 

[radiancez567]

Hey guys, been a tad busy, how's everyone doing?

Have most of you guys gotten your phones back? / Those with phones serviced .. Everything's running well for you ?

HardwareZone Forums app

Been using for more than 2 weeks since I got it back.
505 to 512.
So far so good, voice recorder works, camera works, phone calls are good. No encounter of overheating yet.

 

[k4k488]

hi, i just bot a parallel import set, if the bootloop happen to my phone, can i bring to LG sg for repair? TIA

 

[Plastick]

sorry a typo in my prev post. v20b preloaded by lg on my new mobo. too busy doing restoring and the data lost, sigh.

 

[walkofwinners]

hi, i just bot a parallel import set, if the bootloop happen to my phone, can i bring to LG sg for repair? TIA

nope you can't.

yes you can if you are willing to pay the asking price of LG whereby it might be better off for you to buy another phone instead.

 

[jeaimentvous]

Got my phone back running v20b - no root or unlocked bootloader like before ;P

 

[Intrinion]

That's good to hear

Been using for more than 2 weeks since I got it back.
505 to 512.
So far so good, voice recorder works, camera works, phone calls are good. No encounter of overheating yet.

HardwareZone Forums app

 

[Intrinion]

Unfortunately you can't ..
Therefore parallel imported ones are cheaper but with risks.

hi, i just bot a parallel import set, if the bootloop happen to my phone, can i bring to LG sg for repair? TIA

HardwareZone Forums app

 

[samson1]

Dammit... just been hit by the infamous bootloop! Happened suddenly when surfing the Web. Phone just hang and I was going 'oh ****..'. Restart and confirmed dead. Mine is 505 of course, bought in June 2015. Seriously ticking time bomb.

Typing this on my backup phone Note 2.

 

[samson1]

1. ILoveMYMAMA
2. FishandWater
3. jungle_sg
4. sky133
5. cacafoo
6. studmufn
7. devilot4
8. radiancez567
9. josephlpw
10. mds8080
11. iciclexlolli
12. balzebub
13. lumjil
14. dreamz13
15. aeng
16. mecha_power
17. OutBreak
18. jess_sy
19. ParkJinYoung
20. slo_mo
21. Descay
22. dasreich
23. tess_yoyo
24. HuatKway
25. GenocideX
26. kumar2004
27. bluecheap
28. ti122000
29. chehjin
30. ShinigamiX
31. Chemist_Sim
32. DesertStrike
33. Azuzok
34. angelgemini
35. chiaRH
36. shady86
37. efini81
38. eyeheych
39. spyder79
40. NoKiALoVeR
41. oldturtle
42. Bryson
43. bomiacheng
44. Firefly01
45. micromousez
46. Integra.TypeR
47. dpi295
48. vofzxy
49. stepfen
50. ZennsXDA
51. SakeSushi
52. yamihamir
53. nick_tan
54. mousefish
55. snowbucks
56. Titansmall
57. AntzN
58. membala
59. boob8888
60. Majimbo
61. samson1

 

[kelvinti]

Android 6.0 is out for LG G4 in Canada as we speak.

Very soon to sg...

 

[falcom2002]

1. ILoveMYMAMA
2. FishandWater
3. jungle_sg
4. sky133
5. cacafoo
6. studmufn
7. devilot4
8. radiancez567
9. josephlpw
10. mds8080
11. iciclexlolli
12. balzebub
13. lumjil
14. dreamz13
15. aeng
16. mecha_power
17. OutBreak
18. jess_sy
19. ParkJinYoung
20. slo_mo
21. Descay
22. dasreich
23. tess_yoyo
24. HuatKway
25. GenocideX
26. kumar2004
27. bluecheap
28. ti122000
29. chehjin
30. ShinigamiX
31. Chemist_Sim
32. DesertStrike
33. Azuzok
34. angelgemini
35. chiaRH
36. shady86
37. efini81
38. eyeheych
39. spyder79
40. NoKiALoVeR
41. oldturtle
42. Bryson
43. bomiacheng
44. Firefly01
45. micromousez
46. Integra.TypeR
47. dpi295
48. vofzxy
49. stepfen
50. ZennsXDA
51. SakeSushi
52. yamihamir
53. nick_tan
54. mousefish
55. snowbucks
56. Titansmall
57. AntzN
58. membala
59. boob8888
60. Majimbo
61. samson1

Well, it is very appreciative for you to give the details
of all those who care to voice out their G4 problem.

As a gesture or maybe a hint as to how to do better
in after sales service, here are some options or suggestions
for the management of the after sales service dept/team.

1) Replace whatever parts that is faulty either free or
with great discount.

2) Give a good cash discount voucher so that they can
upgrade to the latest available device on the market or
for the new G5.

The whole idea of excellent after sales service is not to
allow the customers feel cheated, or feel that the service
of LG is below expected standard.

Next to mention is losing even one customer is a
tremendous lost in the long run.

Well, the think-tank mastermind has to work harder
to keep all loyal customers. Have faith to service means
customers will have faith in the product that they have
decided to purchase.

 

[chiaRH]

Next to mention is losing even one customer is a
tremendous lost in the long run.

This is true for large companies that undertake big projects where they literally have only 1 or 2 'customers' which are big corporate clients.

Unfortunately, LG is a large company (think its one of the top 5 in size in korea), with hundreds of thousands of customers. To really hurt them, they need to lose not "1 customer", they need to lose customers on the same volume that Blackberry or Nokia lose customers to really feel the burn.

Samsung actually lost 1 customer (myself) 3 years ago because I didnt like the way they support the SIII so i stopped getting Samsung. And the company is still going strong.

Actually on this matter I feel that the market needs to stop being so geared towards consumerism. Even I'm guilty of the mindset that even if the phone spoil, within a year, there's a new model on the horizon, within 2 years, there's a recontract deal from the telco.

And maybe that makes me 'less' angry at LG than I should be, and if LG (and other companies) knows it, that's why they put less effort into their QC, and this kind of motherboard cockup becomes 'the norm' in today's life and consumers have to live with it, because the devices of today 'naturally' have such a short lifespan...

I guess we have to consider what matters more? Have a phone that last 5 years? Or to have the spending power to be able to afford buying 5 phones (1 phone every year)

 

[falcom2002]

This is true for large companies that undertake big projects where they literally have only 1 or 2 'customers' which are big corporate clients.

Unfortunately, LG is a large company (think its one of the top 5 in size in korea), with hundreds of thousands of customers. To really hurt them, they need to lose not "1 customer", they need to lose customers on the same volume that Blackberry or Nokia lose customers to really feel the burn.

Samsung actually lost 1 customer (myself) 3 years ago because I didnt like the way they support the SIII so i stopped getting Samsung. And the company is still going strong.

Actually on this matter I feel that the market needs to stop being so geared towards consumerism. Even I'm guilty of the mindset that even if the phone spoil, within a year, there's a new model on the horizon, within 2 years, there's a recontract deal from the telco.

And maybe that makes me 'less' angry at LG than I should be, and if LG (and other companies) knows it, that's why they put less effort into their QC, and this kind of motherboard cockup becomes 'the norm' in today's life and consumers have to live with it, because the devices of today 'naturally' have such a short lifespan...

I guess we have to consider what matters more? Have a phone that last 5 years? Or to have the spending power to be able to afford buying 5 phones (1 phone every year)

Lets discuss on the area of losing even one customer can
hurt greatly in the long run.

The other part about Samsung still doing well even they
may have lost some customers to LG, perhaps in another
thread.

We are discussing the inner spacing of providing after sales
services. One unsatisfied customer can by word of mouth
spread wide fire about the product. I too come from the
same camp (Note One). Now with Note 5, the product seems
almost similar without much advantage to advanced users
who needs are met confidently.

For LG to move step by step (one customer at a time) it will
still take them maybe two to three years from now to gain
worldwide recognition that their mobile device is at par
to the top three standing.

If Note 5 is the current top flagship from Samsung, then
LG has gone ahead a little bit with the V10. We are not
sure what's going to come out next from Samsung because
Apple is following the trend of providing two cameras and
who knows removable battery or super power battery like
8000mAH with their future iPhone.

 

[chiaRH]

One unsatisfied customer can by word of mouth
spread wide fire about the product.

The person who spread fire was Santiago Archila, that's the guy who took the initiative to make the change.org petition around 25th Jan (which arguably is what brought the news to media attention), while the rest of us were sitting around here in this forum talking to each other and keeping it to ourselves. If any of us were like Santiago, the petition would have been created in early December.


End of the day, it still goes back to the same thing: this is a consumer product with a short lifespan, not some mission-critical equipment worth thousands. Some of us are already thinking about the G5 (or whatever new offering may appear at MWC from other brands), rather than worrying about the longevity of the G4 in their hands...

 

[sabanuah]

Common issue I guess, had this on most of my phones ranging from iphone to xperia z1 and now the g4.

I'm also on m1 and my iphone had no service a few times. What exactly happen?

 

[WhiteAnt]

This is true for large companies that undertake big projects where they literally have only 1 or 2 'customers' which are big corporate clients.

Unfortunately, LG is a large company (think its one of the top 5 in size in korea), with hundreds of thousands of customers. To really hurt them, they need to lose not "1 customer", they need to lose customers on the same volume that Blackberry or Nokia lose customers to really feel the burn.

Samsung actually lost 1 customer (myself) 3 years ago because I didnt like the way they support the SIII so i stopped getting Samsung. And the company is still going strong.

Actually on this matter I feel that the market needs to stop being so geared towards consumerism. Even I'm guilty of the mindset that even if the phone spoil, within a year, there's a new model on the horizon, within 2 years, there's a recontract deal from the telco.

And maybe that makes me 'less' angry at LG than I should be, and if LG (and other companies) knows it, that's why they put less effort into their QC, and this kind of motherboard cockup becomes 'the norm' in today's life and consumers have to live with it, because the devices of today 'naturally' have such a short lifespan...

I guess we have to consider what matters more? Have a phone that last 5 years? Or to have the spending power to be able to afford buying 5 phones (1 phone every year)

same lo, my sis was a victim of a failed s3 just after the warranty expired. i sold mine shortly after and got a budget phone instead of waiting for a ticking bomb. any phone that can't make it pass the 2yr mark is a lousy, poor qc phone. period.

reason: my sis dead s3 was just 1yr few days old. in comparison, her everlasting iphone 3gs lasted around 5years. sometimes, i don't trust korean products v much, unlike jap/us based companies.

maybe people these days change phone every year whereas me prefer phone with decent lifespan of 3years, because by then my contract would be up. qc is also a deciding factor for me to get a premium product, so i want to use for 2years+ my old nokia phone still can work

 

[chiaRH]

To be fair, the SIII was a long time ago on a technology timescale. I'm sure Samsung has improved a lot since then. The way they're willing to trim down the bloated touchwiz is a sign that they can recognize the need to change some things for the better.

Of course currently they're still stuck in their "aesthetic is more important" mindset so I dont think I'll be going back to samsung anytime soon until they stop making things out of fragile glass with easily-scratched metal frames.

 

[WhiteAnt]

cannot and i don't think technology has become so advanced now, looking back at nokia old technology which can survive even after been through rounds in the washing machine

samsung doesn't deserve a second chance the moment they take away removable battery and microsd slot...

like i said before, if that's the case, i rather return back to iphone that's why lg is still in my list for now